The Platform Supervisor, where provided, shall-
(i) monitor the boarding and alighting of passengers and be alert to observe any accident and report each to the Station Controller;
(ii) when a dangerous situation arises, operate the emergency stop plunger to stop any train on or approaching the platform and report his action to the Station Controller;
(iii) handle any malfunctioning of Platform Screen Doors, if any;
(iv) monitor proper functioning of gate line operations;
(v) manage customer interface;
(vi) monitor platform attendance;
(vii) manage trolley circulation, if any; and
(viii) be responsible for platfr·:TI cleaning.
40. Responsibilities of booking office staff- (1) The booking office staff shall-
(i) be responsible for the sale of tickets at ticket window and by self service machines where provided;
(ii) sell tickets for the prices in the current fare table and render exact change as may be required;
(iii) account for all tickets sold and all cash taken in accordance with instructions issued from time to time;
(iv) not keep large amounts of cash at their points of sales. Only such cash as is necessary for change giving may be kept and the surplus shall be kept in a locked safe or the other secure storage;
38 THE GAZETIE OF INDIA : EXTRAORDINARY [PART II-SEC. 3(i)]
(v) be responsible for ensuring that self service ticket vending machines, if provided are adequately stocked with tickets and that cash is regularly removed from the machines to secure storage;
(vi) be responsible for reporting malfunctioning or irregularities in the operation of ticket issuing equipments to the maintenance departments; and
(vii) assist the passengers during crowd control and emergency evacuation procedures.
(2) The senior booking office staff or Assistant Station Controller, wherever provided, shall-
(a) be responsible for the accurate accounting for ticket sold and cash received;
and
(b) be required to assist or depute for the Station Controller when circumstances demand.