jftLVh 10 Mho ,yo&33004@99 REGD. NO. D. L.-33004/99 VlT/jT EXTRAORDINARY HTTX II—[.M 3—mi&[T.M (i)
PART II—Section 3—Sub-section (i) if/dj l idlfir PUBLISHED BY AUTHORITY l- 66] ub fnYyh] lleOTj] iTPTh 17] 2014@PT?T 28] 1935 No. 66] NEW DELHI, MONDAY, FEBRUARY 17, 2014/MAGHA 28, 1935 <1^4 44’Hl'MI R«IK yfrldlM <41414 13^rft, 2014 pt.pt.R. 89 (ai).— ^mmI^i Rd? pfrhitp snihr, ptptttt ptpp arf&Rpp, 1986 (1986 d 68) PTTT 30 TPTTT PPP PT PPPT ^)p Ti<p|< P PPpPPTT PTPPTTT PPTPT PPPT :- <ns4i4 1
1. ■H'Riki put 3ftr prhr - (1) pt Wtw pt pfim ptk ttptptt ptw (ptptptt ppst srf^rW^r pt pfpfpfpTr pt ip-prappppp btppt ppppK ppfrpfM' btjwt ~ ppp ptppt) ppppt, 2014
(2) # W»FT TTrfW WP
2. uRmimiu - pt A A-mhI t p p tt ptptp p ^ - "dWWW'P^Pf^ ^pp dWPPPT, 1986 (1986 PT 68) 3jfttp|;
(W) W TT fpPT W, Plf HP PPPPPT fppTT TPTPPT SjnfhT PT <1^4 PPP" PPPPP PPPT arfWt;
(4) "<RPdl<" PPPPPPT wf ^7 3^R414 PPTTPT PT 4k npr p«TT PTPf PT PT PP ■dMMl'MI PPT ^7 3TSW TTP TTfM PTTt, PP’P PPT PTPT PPP pfppp || (W) ''pfPPPT’ ’ 4 RPl4Hl PPTP TTT W # Mr-mAd sfk PPPPT, PTTP, Pt PPP W( P TPPPPP tfp ^7 tp fW ww Wt 4p fkr wptt 4k tt fpfpp ttt pttp ppp pt prf PiRm afrr WTP ppp TP PT OT PT ppp TP ^7 fprr fpkr PPP TP 4 TrfPTP Plf prfp pfiitp || 632GI/2014 (1) 2 THE GAZETTE OF INDIA : EXTRAORDINARY [Part II—Sec. 3(i)]
(m) kwrra’’ w4Mc4iRd fkmrnmT^rsfk^Mk+di 4mf 4 w f44t mfknm, mkrn mT Tki-w 4 mfkTkmf 4 mT wnk 4 w rnrrnkraw mw 14k Rr4 hR=iiR^‘ mT fWrfsft mw 4 44 w 4 km 4k wk 4k 4 mrnTkmk, kk kr 4k T1—, kw 3TW TTk-TW kmw mT HW W WWT kf kw ikr mT kt ww 4 BTkTWT TTTW w 4 km ^4 w w wt wf w 4 3rrfskf<r fkn w 11
(m) ‘’k-kkrrmT’’ 4 4k kr mkrk | k kwFTT ksTkrnm, 1961 4 mkrn kkrnrr 4 w 4 kwkm kt kmm f44 kktfir 4 w 4 wmnm w 4 km; ttttw 4m 4 mmm kk ^t4 4 km wr w 4 wkM f4mT mm 14k Wkm wt 4 wft 4 krmkrm w; mrn ww 4mt 4 w ‘ ’ 4 w 4 kk ^t4 4 km mw kkkt wt 4k mkr mT wrmm km w 14 wttw k mf4mT 4 kkkkWTT WT (k ‘kniR* 4mw’’ 4 ttji~ 4k 4 mirnm w 4 ftwtt kkrn wkw 4mw k44m | k mmnk 4 kkkrw 4 rnmfkr f4k w f4f4 4 mkm kmrkr 4 w 4 wf mm 4 kkkm |i
(m) w F~k 4k kt 4, k w RPi^k 4 w 14k mkmTfkr mk f f4mj kakrnm 4 mT kkrk 4 kknfkr f mk k kr k w mmTkmk kstkrnm mT f4mk 4|1
3. mkmk, k-mf4mmmr, mRRRi mmmrmTmTkrm>mrnskmm{siRk {si'll :-
(1) kf tw f4k ^kb^M mfkrm wk/ikkr mT mktmm 4 wkw 4m 4 mw btw kktfkm mk 4 km f4k kkk mT k-kkmrr mT k4fk4 bfrt ihiR+ wk k fkkkkr ?rk 4 srsmTkm k kkk mr k-kkmrr mT k4fk4 mT ^ihiR* w^ 4 w 4 tw wt f4m w f4f4w k4wRM kw w w w 4 mkm k mi mTkkjmr ^4kn f4:- (k ^f44N-MpMM WWJ-fMMi-
(m) wk kkrk4mmkfkrwr wk| (mmTkf dikK, mkk, w *i<l4ifl 4 wfki< wm mf4wf4m)i
(m) w ww 4m 4 mw kk 4k w wm btwtst w 4, f4k k mm 4 kf mkmrkm w krnrnkm wm k 4m fkkr kw ww 4km
(m) w 34'4)+<t i 4m 4 kkk ksmkt k rnmfkr 4w f4 w wmmm mr kktfkm mk 4 km mw
(2) mkm kkkr m k-kkrw m kkki wm mwfkF 4mw w kkk k 3^41 - I 4 kkrfkj ww-kkrn mr rnmnwr 44tti
4. ww 4m mk kwm f4k kkk mT k-kawFTT mT mkkf4 w mmkrm 4mw k, f4k wk4, f4m wmkr wkr4, mrnmk44mm wfwrkwr4mkkkr wmmk 4 ww t^4 4 mrw mk mw <t4 4 mpnm w m4mT 1
5. kti mr '«i'ii -
(m) kf 3rf4mk mT k-mkmw mT mkkk w mTrnikrm 4mw k 44 44km "w 4, Rrrnmr 4m 4 wm mkkkm mw | km mrm mk k 4mT mw 14m 4 tot w Pi Rm RiRm sFjksr wr 4km
(m) msw km k wm, mf4 kf <t, fmPrwrn rnw 3^ k m k-mkrnw wm mf4Rkr k, kr gkm mk mk mmw 4 wrfk mk mT mrm mk 4 km mpnm f4mT m kmT 1 [Hix II—[PM 3(i)° Hjr dT jkti=T % VlT/jT 3
(r) ’Shr ft ftft fftftt srjrrsr rt ^4i+4 rrT rrr '(RiftR srfftRkt RnRiRid rtre r trer TiftR, srafq; :-
(i) ftR4r rt Rwh sfk err Rmi arfftRft r ftr-RfftRFR r theer rrr re er RRRfftR
(ii) ERR RTRERTT;
(iii) ftft RERRT R R-RRRRT R tWW& ER ftRft WRRTftft BTftkRftTW 4kRRRRRRR;
(iv) r rirt 4t rerrt r er-rrrett r ert rr4 ft Rft 4k
(v) 1r ftRR rr ftt WkftR;
(^) Rfft ftk t<w srrfSkF errIrr ftt <w rtt | ftr er arfftWr r Ik-arfftRfR r TTkkrfir sjfftknflR ErrTer ft fthr 5rfclw 4 e-tRer ftkr ftr re r4 rrti diiyiH 2
6. R ’k-<MRi'1'MI R mRRRI RI MrHI'H'l -
(1) rr rer, ftr rr^tt stflPm, 1961 (1961 rt25) ft srspkr rRertt - — « <Rtkk<i Rft! ertetr err ft w ft =44R4 rr 4 fftrfftR fftR rtt ^T, rrrtt re ft rr emert r trrrrtr r kftkrfsr ft w ft =44414 rr ft f^-tr rtrfr r ftR-rftaRRR r Eftrfftfir ft w ft erttrt snftRi re i
(2) fftftt Ef'RRT R ERRERRTT R TRRR R 4^41 -2 ft W- V ft Rtf RnRRT w RRR RER RR ft srsw kraft er srkrRRr r ftR-rf&RRTT r kftfftfft ft w ft kprfkr tot r errrtr rt ft kk ERft-RT ^Tr rtrtt 11
(3) RRRT R^ft RRT Tff 4krR<rf R ER-ERRERT R kftkfft, E-RRR ft RT RRft RRR 4lW ft RT R RRTf ft R]g 4k rr ftft fWr fftrra 4 rrt) r f^rit 4, knft 4 rer ^4 f44k kraft arkraraf r 4r stfstRFTT R kftfftlft RT TR R 3RR WERT ^Tf^R | R kp^ Rift RRR 4 ER'RRTT RRff 4 kk RRR RRRT 4 kk ETTRR RT ERR RTRFT TRERETT ER TRR ERRER Rf?R RR 4 kk fftr ettr rr erjet rrr rt RRR'id ert i
(4) RRRT 4 kk Rft W 4 ERR RT ft 1JR fftR RTT R RRR TjftRF R$ ft RR ft 31 RTR ft 4H RR fftR RRT sfk Rift RR ft ER'RRR ftR ft <ktTd|< ft R R RT^fkcT 100 R RT WIR fTR RFR^tR I
(5) <klEdlE ftft 3)1^41 ftt RR ft^TT 4k ERRRTT RRR kfftRT, 2005 ft kkfRT 24 ft Rsfk Rft =44414 kftftf ft Rfk RRT RT Rkt RfefR fWftf ft BTJRT RR 3||^ftf ft) ^ft fttRI
(6) RRRT RTRtRTT RR R <Rl4dl< 3)1^41 RTR RTft 4k RR SfiftRft ft( RER RR) ft RRTR, TTR ^jft ft RTR 3)A<41 ftf, RTRT Rf ft|- ERR -444(1 ftt R RTR W RTHRT (8) ft TRRE Rfftfft Rf RftfftrT ftftTT I ^’xfl+TXI - RRRT kftR ft 44'144 ft kk ‘ ’^WT R<’’ RT ft RR ^U-R R< ftt TTR sjftR ft SRTR ^)ft RRT Rf 4k RRft kR Rf ftt 31 Rft ftr RRR ^tft RRT R$ RfftftR |l
(7) RRRT RfftR, <1^4 RRT1RR fftRR kftftlR SHRtR ft RW ^TkTT ^tft ft kk EERR R ftr-RfftRfR R RTRfftfir ft ftft 4c4144 ft kk <1^4 RRR1RR RRW kftw SIR 4k Rfft R4I44 RR ft RRR1RR ftR ft RRR t TTR RRRlRR RRFT Rftw SIR RRR RR ft RlftR Rfftfft RTR 414")Rid ftt 41 kfl I RRR RkRR ftt TTR RRk w ft ijftR Rfftfft ftft SffftRR/SjfftRRf R ftR-RfftRFR R Rfftfftfft fftf&R 4 THE GAZETTE OF INDIA : EXTRAORDINARY [Part II—Sec. 3(i)] wcjkmt, 4kmw ~4f mrnk mkwkW:/mm ~4 km3^4krfkrmk44 km;kkr mkm 8<i41Rid wmkmr 44 wwm4t km 4t|1
(8) 44 8iA<+7 w riRk kw fwm kk wkm 4 wt kw 4 km kkrm mrnw 4t mw 4 riRk -dMMl+di ww mftw 4k f44t mr 4 kw 4k 4 mw kw km 4 km 44 mkkr mr wk wtw 4f mw 4 w Tmim mm ik w ‘ ’m^hh mkk’ ’ mr wk k mw - m n -dMMl+di 4m 4 mew m W mTmkkfkft 4k kiw tow mfkm 4 stew mw wk mTkkkk 4 mkfkm w krnwr mwr 4 fk+< mtki rnrrn rkmm t1— mr stew, 44 f44f m ww 4r 4f R^+rt mr mkrnr k w kr W f4mkmw w k 4 kkw 4tkjfkm^f4t rnnki ^km Ww kr kkrn/kw, 4f kmT 4f mt 4f mjk rnr k'k w §tt 44 mim 4 km Awfkm kkrm mkr 4r R^+rt mr m4ki
(9) -dMMl+di rkmm km kkwmT mm mf 4 mk 4 mk mw 3k mw 4 kiw wr4m mwkm4m wk4t m^Ndi 4fkkkrw wnfkmrm4ki
(10) fWkmlOOktkkkkmwkkskWwwrkkwwmtwwT wnfk km mk mk kfk mmm 4 mfkfk kr 4 mm ^r4i
(11) rnnrn mf4ft, mm mwfWk 4r kfk mraimw 4 mfkfk ^(4 4 km k7 m4k k fkk mrm 4 mRuiih kfk ^44mmm w kr mw4km wnfk f4m wnw 4k wk 4 km 50 4m ^r4mm kk 44 kkk m 4r kkw m mfktRf mr 3m mmtm fkk mrm 4k 40+ tohk 4 w kr 4 60 mfkm 4 kk | k ww 4t 4^ft 4 kiwk kk m 4r kw m kfkf 4t mp mmr mk kfkmk i
(12) wkwr wm "k 44 kkk m 4r kkw m kfk 4 4f4( mkm f4m kw ^k 4 mt 4 wk k fknm 4 ww 4f km mr m4k, mm kk k 34^ warm mm mrm | k wmw 4m mr stew ww Pkt 4k w w 4 kk rnmr mf4ft 4t ftmkkr mr mw rnmw wm 4 mwm 44 'km 4 w 4 fkkkm w: mr kk m tr kkw m mfkrRf 4 w 4 fkm kr wm mk 4 fk; wkr wfikm mk 4j mwrnm mr mk w m4m:
- mm mew wR Rkifkmr 4 f44t kkkf m 4r kkw m mfkrfm 4f 4w f4^f fkkr mm 4 mmk 4 kk k 4 km mwmm mw mr m4mi www 4 km 4w fk4w 4mk kw 4 mmk 4 mw ww km mmk mmk 4 m 4mr 44 mW 4 krm4 f4km ^mmm 4kkfk t, 44 kk+k mw k kkmw m kkkrfsr 4t fkkmw mw 4m 4 mm 4 mpw wm mw f4m m m4mi
7. kOm mkrT 4 km mwrm wkw 4wm kkm w km f4m nw mk w4 fkmkOm kw mkmkrm^k:
(m) mw 4k w 4krm:
(w) 44 mwm kkk m kmk 4, krm4 mww mw w | kkr mkk mr mm 4k wkw 4wm BTkkmm kr w4 mkm wm k kmk bfw ARW mr mm:
(i) fk4w mwk Wjt 4 mimk 4 mWr ^4 4 km mwmrn wm krf4w kkmmf, kkr krw 4kmmkmkmW mrnEnkk, trmramT fktm^k4km wwrnwiiRk wm kf4w-ij4 twnrn 4k wm fk4w 4 mwm 4t twnrn mm 44 m<^4f 4t rnm+mki
(ii) km mwk mimk 4 kw ^k 4 km 4| km k4kmm 4k kmm mw kftmk, 4r mwF mftkkrw mf4m mm 44 kmk 4 mwsr 4i
(iii) mkmfrr mwk mimk 4k kwwkf 4f 4km, mkrn 4k wkw rkk 4 kw |k 4 km timkrn k4krnm4 wkfM 1 ^+m wk4kmmmkmk4mw«r4i
(iv) smkmkTW tmk mw tkrnrnk mwk wk mr kk)R+ wk 4 rnkf 4 4 mf4r <14 4kmmwmm43 mikw mkmtkk mm wR4i mw fkm : 4 44 ^wmr | k k:4m m^f 14k kfkkfm kwf 4 wet 4 mm w kwrkm rrrmmk kkwm wm kmm 4 44 kfkm kw wm mm 4 4m 4 krmrr mw 4nr f4m; m m44i [HkTX II-[PM 3(i)° HTTjr dT jkti=T % VlT/jT 5 (3?) msk srfsrRkk 4 wh4 4T srorRjk kTkkrft;
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9 (1) dMMl+dl 4k kT 8JWT 8Tk4 Hkk kf4k |t4 4 fkTT kRrkkf kT k-kfikHkT kT k4f4f4 BTkkT kwf4k4nwSTk 3|^41-i 4 444’kw-Hrknkrk^ii4 gf4f4k
(2) HkktkkT 4k 4 <«kk 4 TH f44t kRrkkf kT 4r-8rf4kkkT kT kfkfkRr BTkkT kwf4k 4kW 4r HkktkkT 4k 4 W HTH 4? 8Tkf4 kk krfw |)4 4 4f$Tk: fkkfkT kk 4? <4 |hfrl
(3) f44? kik 4 4f4k WT 4 kkTk WktkkT 4k kT 3T«kk, kk4444 f44? BjRfkkf kT ^T-BjfsJkkkT kT kf4f4f44rkHf4TTnrr R^iAd krh4htkf4thtnntow|T'^tftt1 w4kkkRkrwr ^RkT kkTk f4kkTk |l FFitki^ - w W-f4f4kk 4 k4kHT«? ‘’TOUT’’ kk kT k^t <4 flkT kT BjfsJkkkT 3rf4f4kk 1961 4? ETRT 35 4 WkT |l
(4) HkktkkT 4k kT 8T«kk kW 4 kT 4k 4 f44t Hkk kTTT f4rr hit f44k kk kT f44t kfkT WkR kTTT k4 f4rr kk; 3k4kk kk 3jf4kf4k kkTkR 4 Rr f44t 8jf4kkf kT 4k-8rf4kkkT kT kf4f4f4 BJkkT kTkTf4k 4kw4f4w snktk4f44? kkro kT kf4kkkT w4kn444f44?gtk, k^f44k 4, kTkWk kfk k?4 kT f44k 4 k4kTI
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(i) |4 3Tf4kkf kT 4k-8Tf4kkTT kT kf4f4f4 kT kTk44k 4kkk kT 44t kkfsr 4 f4k; kT TkPft Rk4,kT k^i)kkk4, ^^ dMM4+dl w4wk^^^4f4dRd k4TkT3k4kkTf4rk?kTI
(ii) 3rf4kkf kT 4T-8rf4kkTT kT kf4f4f4 kT kTk44k 4kkk 4 kTk kT stf^kkr kT 4r-3Tl4kkkT kT kf4f4f4 kT kTkTf4k 4kw 4 d ihh41 4 ^thti
(iii) 3rf4kkf kT 4r-3Tf4kkkT kT kf4f414 kT kTkrf4k 4kkk 4t iRRidl kkT kT f44k 4kT (kd+l< HkTHT)l 6 THE GAZETTE OF INDIA : EXTRAORDINARY [Part II—Sec. 3(i)]
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(8) -dMMl+di tot totot BppFraf^F to4fif^Fi toRtto wFt ^hft aftr ttoRf^ fMr mFRik TOTO FTTttW FT FT HSUFII Ft ^Ft TOTTOT fTOT FTOto Ft TOTO TOTTF MtrTF TOT f^FT4llH|ll
(9) tot RRfhF totfttofto # tot TOftroi Tot toto toft # w7 <i^f tottoftot ttofto toFtoto TOTOTTO STSW TO fTOTTOTOTO TO Rtot AHm f^F TOT FjW TOK 3jm TO TOFF-TOT TOTTOT 7WI tototot - 2 [RRfh 6 (2) ^f] ..... < ’TOTO ^7 (TOTTOTOTO TOT FK-TOrTOTOTOTOT TOT FrWrf^ TOTO TOFTTOT TO Fro StRfTO) gRT ttW W 3 ^WI^Rd f^TF TTOH
1. TTO FTF (TO# ST^TTf #) TORTO TO&TO TOTTO TOTOT TOTTO
2. toto tRtto (fo tot #):
3. mTFTFTF:
4. FWW:
5. $f$FTO STTOTOTK:
Sj^wt/BFJW (tottotototo #):
(TOTTOT TOTOTOT TOFf TOTOTOrfTOTO TOFTRrfTO FTTOTO ^) TOW TOT TOTTO Trorfro TOcM ^TOT =rf Ml/MIkil+l TOT sftw !MBrTO RwRRi^id i [Hix II—[.M 3(i)° Hjr dT jkti=T % VlT/jT 7
6. PwwwtwMtPratWinPp7nP-4RETEwPfttwtwwwTTw wtt i?nff Pi A R'-i # sj^wi
7. W BITT w WT fPWR # f 0 ^T, Mt tPWR +1^1^*! # Wit PlHplRld W #- RMl+dl R HIM 4i< Ml wr/ ^tPP^Rf/wM t 'RHHM <R| 41 3Rpr ------ p------ w FTpf/BH'W =f7T raw
8. W fW STwtft 7TTMT # MPlki | 3TW # fW MFTFW WWW <llR)4 t I MTTM wP <1
9. MW p (WTpW)______________________ (3TH I'M)__________________ (MpTT<W)__________________ (Wr)_____________________ ('W'M <t.)_________________
10. TT WW P f^TTT W:
# hImuii wtt t P? ipf^r ipt mmm wwPt sfp f^wr P w w m sfp w 1sfp rPt w Mt ^MHI ^T MT-WT W |l fW WI WTT WTT | fP#p 'MM=bl£1 tt ^MNI ^T W-WT | Mt iPt PpjRp f^rr fW w p MitW: MHIki Pt W ?lWl (snwMf P raw sfp w) wfW:____________ m_____________ 31^41 - I [PR^m 3 (2) sfpg (1) PM] WRMfpTT
(i) MM^~r-MM“T7WjMM5R:TT/^M W
(ii) Ptf P'-TMrr *TT A-MaMETT ^T MTFTra -dlMl'MI W P Ml *APd MtWf7 # MM -- afp MT PfP # RPw PPtt Pratt srrafhT Pt ePw wfrw «rft PM
(iii) MMW WMjWT7WIW7WFMMWM7'p-p —
(iv) Prf irf'-TMTr w Mr-BtfsrwTT ra arnwra "W M Mtt Pm ^Pt wr Mtt itfwrr et ft mer P ww w tt memt raWfTR ftwT, tPfhft wnr tt, mmmm P Put w w MP tt Mtt Pff w m41+i< PPtti 8 THE GAZETTE OF INDIA : EXTRAORDINARY [Part II—Sec. 3(i)]
(v) Tff srWFrf *tt ’fc-BrfsrwTT *tt TRfrra w’t <w Ttf f?rw W TT VTPT ^TTTI
(vi) Tff stf^rWr *tt^t-btI^wtt *ttTprrrra w wnrf|crf^rfhr wf Ri<i+i
(vii) BiRrWr ^^-BrRFwn^^Ri’R'f^^RnT’jw Mc-MHd tt <[4<« w^ti^iii [tfir 1(^i<41 if^t) /u,d41413F<4t/2011] tttc. 4t ^rfewr, <14<di< NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NOTIFICATION New Delhi, the 13th February, 2014 G.S.R. 89(E). — In exercise of the powers conferred by Section 30A of the Consumer Protection Act, 1986 (68 of 1986), the National Consumer Disputes Redressal Commission with the previous approval of the Central Government, hereby makes the following regulations, namely:—
CHAPTER I
1. Short title and commencement.—(1) These regulations may be called the ‘Consumer Protection (Procedure for regulation of allowing appearance of Agents or representatives or Non-Advocates or Voluntary Organisations before the Consumer Forum), Regulations, 2014'.
(2) They shall come into force on the date of their publication in the Official Gazette.
2. Definitions.—In these regulations unless the context otherwise requires,—
(a) “Act” means the Consumer Protection Act, 1986 (68 of 1986);
(b) “Consumer Forum” means a District Forum, a State Consumer Disputes Redressal Commission or the National Consumer Disputes Redressal Commission;
(c) “Registrar” means the head of the ministerial establishment of the Consumer Forum and exercising such powers and functions as are conferred upon him by the President of the Consumer Forum;
(d) “Agent” means a person accredited as such under these regulations and duly authorized by a party to present any complaint, appeal,revision or to file written version or to file any written submissions and address or plead, as the case may be, for and on behalf of such a party before the Consumer Forum;
(e) “representative” means any person who is accredited as such under these regulations and who represents a group of complainants or a group of opposite parties in any complaint, appeal or revision before the Consumer Forum and is duly authorised by that group to appear and act on behalf of the group for filing of the complaint, appeal or revision petition or the written version or any written submissions or like pleadings, as the case may be, for and on behalf of such a group of the complainants or the opposite parties;
(f) “non-advocate” means a person who is not registered as an advocate under the Advocates Act, 1961and has been duly accredited to appear before the Consumer Forum in order to practice as representative, having been granted such licence or accreditation by the competent authority to appear as “non-advocate” before the Consumer Forum on regular basis in a particular category of the cases as may be specified under the procedure of accreditation.
(g) “social organisation” means a voluntary consumer organisation duly recognised by the Consumer Forum and is duly registered as a Charitable Society under any State's law dealing with the registration of Charitable Institutions.
(h) words and expressions usedin these regulations and not defined herein but defined either in the Act or in the rules shall have the same meaning assigned to them either in the Act or rules, as the case may be.
3. Appearance by agent, non-advocate, representative or social organisations:—
(1) A party may authorise an Agent or non-advocate or representative or social organisations to represent him before the Consumer Forum in an individual complaint case / appeal or revision, subject to production of duly authenticated authorisation made by the party in favour of such Agent or non-advocate or representative or social organisation, subject to the conditions that he, -
(a) is appearing on an individual case basis;
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(b) has a pre-existing relationship with the complainant(such as: a relative. neighbour. business associate or personal friend);
(c) is not receiving any form of. direct or indirect. remuneration for appearing before the Consumer Forum and files a written declaration to that effect;
(d) demonstrates to the presiding officer of the Consumer Forum that he is competent to represent the party.
(2) Every Agent or non-advocate or representative or social organisation shall adhere to the Code of Conduct specified in schedule-I to these Regulations.
4. The Consumer Forum may within its discretion disallow Agent or non-advocate or representative or social organisation to appear before it in any case. for reasons to be recorded in writing. on account of breach of the terms of the undertaking or misconduct or failure in providing proper assistance to the Consumer Forum.
5. Claim for fees -
(a) Any Agent or non-advocate or representative or social organization who seek to receive fee from the concerned party to whom he represents before the Consumer Forum shall file a written request in this behalf before the Forum.
(b) The President shall decide the amount of fee. if any. an Agent or non-advocate or representative may be allowed to charge or receive from a party engaged him.
(c) While evaluating such a request for fee. the presiding officer may consider the following factors. namely:-
(i) the extent and type of services the Agent or non-advocate or representative or social organization had performed;
(ii) the complexity of the case;
(iii) the level of skill and competence required by such Agent or non-advocate or representative in giving the services;
(iv) the amount of time the Agent or non-advocate or representative spent on the case; and
(v) the ability of the party to pay the fee;
(d) If a party is seeking monetary damages. its Agent or non-advocate or representative shall not seek fee of more than twenty percent of the damages awarded.
Chapter II
6. Accreditation of Agent or non-advocates or representative -
(1) Any person who is not registered as an Advocate under the Advocates Act. 1961(25 of 1961) and is not debarred from practicing by way of penalty. may apply for accreditation as an Agent or non advocate or representative to practice as an Agent or non-advocate or representative before the Consumer Forum.
(2) Any application by an Agent or non-advocate or representative shall be presented to the President of the concerned Consumer Forum before which the appearance is sought on regular basis to practice as an Agent or non-advocate or representative in Form “A” of Schedule - II.
(3) Any Agent or non-advocate or representative seeking accreditation shall specify in the application in which case or classes of cases or group of cases the accreditation is sought along with due credentials to be furnished in order to demonstrate due expertise or adequate knowledge in the particular type of cases or the matters involving the relevant issues in which such Agent or non-advocate or representative is well versed or expertised or may apply for accreditation in general as such for all kinds of consumer cases.
(4) An application seeking accreditation shall be submitted only between 1st July to 31st August of the relevant year. duly completed in all respects and accompanied by a demand draft of hundred rupees drawn in the name of Registrar of the Consumer Forum.
(5) The Registrar shall carry out the scrutiny of such applications and short list eligible applicants in accordance with the guidelines issued by the President under practice directions issued under regulation 24 of the Consumer Protection Regulation. 2005.
(6) The Registrar of the Consumer Forum concerned shall after scrutinising the applications and short listing the eligible applicants. along with a list. forward the applications to the Committee referred to in sub regulation (8) on or before 1st January of the relevant year.
10 THE GAZETTE OF INDIA : EXTRAORDINARY [PART II—SEC. 3(i)]
Explanation - The expression ‘relevant year' for the purpose of the accreditation procedure shall mean the year commencing from 1st April of the calendar year which will end on 31st March of the next calendar year.
(7) The accreditation process shall be conducted by a Committee duly constituted by the National Consumer Protection Council for such accreditation of Agent or non-advocate or representative to appear before the National Consumer Disputes Redressal Commission and by the State Consumer Protection Council if the accreditation is sought for appearance before the Consumer Forum in the State. A duly constituted Committee of the said Council may hold written test to ascertain knowledge of applicant /Agent or non-advocate or representative who seeks such accreditation, in order to ascertain his ability to make legal presentations, submissions and arguments.
(8) The National Consumer Protection Council in case of accreditation sought by such applicants to appear before the National Consumer Disputes Redressal Commission and the State Protection Council in case of accreditation sought by such applicants to appear before the Consumer Forum in that State shall constitute an ‘Accreditation Committee' which shall consist of the President of the Consumer Forum or his nominee as a member and an expert member besides the President of the Consumer Protection Council or his nominee. The President of the Consumer Protection Council may also appoint any other member as may be deemed proper but not more than two at a time. The Consumer Council may however appoint different expert members for such purpose, depending upon nature of the purpose/subject in which the accreditation is being sought for.
(9) The Consumer Protection Council may with the help of Center for Consumer Studies or the Public Service Commission hold written test preferably in the first or second week of March of each calendar year.
(10) The written test shall carry 100 marks and those who will secure more than 45% of the total marks will be eligible to appear for oral interview to be conducted by the Accreditation Committee.
(11) The Accreditation Committee may call the eligible candidates to appear for an oral interview which shall be conducted within two weeks after the results of the written test are declared and shall carry 50 marks and may prepare a select list of Agent or non-advocate or representative for the purpose of granting accreditation in case the aggregate marks secured by such Agent or non-advocate or representative is over and above 60% of the total marks of written test and the oral interviews.
(12) The Consumer Protection Council may call for information from the Police Department concerned about criminal antecedents of the Agent or a non-advocate or representative who has sought accreditation and, if such antecedents are found to be satisfactory then the President of the Consumer Forum after satisfying himself about the eligibility report and recommendation of the duly constituted Selection Committee, may issue letter of accreditation in favour of such applicant to authorise him to plead and act as an Agent or non-advocate or representative on regular basis:
- Provided that the President may within his discretion, grant accreditation to an Agent or non-advocate or representative to appear only in a particular type of cases. For example, an accreditation may be granted only to appear in medical negligence cases, or only in insurance cases or only in cases involving financial transactions, as per the expertise or field of knowledge of such Agent or non-advocate or representative.
7. The syllabus for written test may be drawn by the Consumer Protection Council and may consist of the following subjects:
(a) The writing and communication skill;
(b) Knowledge of the particular provisions in the relevant laws or subjects in which the accreditation is sought as well as knowledge of the Consumer Protection Act and the rules or regulations made thereunder;
Illustrations:
(i) For accreditation to appear in medical negligence cases, the knowledge of surgery procedures, precautions to be taken for proper diagnosis, precautions needed for prescribing of medicines, pre-operative care and post-operative care that is needed, and like aspects.
(ii) For accreditation to appear in insurance cases, the Insurance Act and rules or regulations, non-standard settlement procedure and like subjects.
(iii) For accreditation to appear in construction cases and contracts of developers, contracts and consumers, the provision of the Contract Act, the architectural specifications and like subjects.
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(iv) For accreditation to appear in cases of deficiency like in automobile engines or other items of engineering or electronic goods. the technical knowledge of mechanical engineering.
Note: These are illustrations which are not exhaustive and test paper may be set up in respect of specialized subjects through reliable Government Agency or Department. to the extent of such specific subject or field of knowledge
(c) The basic knowledge of the provisions of the Evidence Act;
(d) The knowledge of basic principles of interpretation of statutes; and
(e) Basic principles of pleadings and important provisions of Civil Procedure Code. 1908 (5 of 1908) relating to the pleadings. brining of legal representatives on record. attachment before judgment. temporary injunction and appointment of Court Commissioner.
Chapter III Parties to be bound by the Act of Agent or non-advocate or representative or social organisation:
8. (1) Any party appearing through an Agent or non-advocate or representative or social organisation. shall be bound by the acts or omissions of such Agent or non-advocate or representative or social organisation:
- Provided. that such an Agent or non-advocate or representative or social organisation shall not be permitted to withdraw any complaint or claim or any part thereof on behalf of the party without producing written consent from the party allowing him for withdrawal of the compliant or claim or part thereof.
(2) A party shall not be bound by an act of any Agent or non-advocate or representative or social organisation where it is shown to the satisfaction of the Consumer Forum that the Agent or non-advocate or representative or social organisation committed any act of fraud which adversely affected interest of the party concerned.
Chapter IV Disciplinary powers of the President of the Consumer Forum:
9. (1) The President of the Consumer Forum shall ensure the strict adherence to the Code of Conduct laid down in Schedule - I by the Agents, non-advocates, representatives or social organisations appearing before it.
(2) The President of the Consumer Forum shall have the power to summarily suspend any Agent or non advocate or representative or social organization to appear before the Consumer Forum for any duration upto a period of six months.
(3) During the pendency of any enquiry, the President of the Consumer Forum may cause suspension of an accreditation granted to an Agent or non-advocate or representative , as the case may be, if he is satisfied that there is a prima facie proof of his mis-conduct.
Explanation -For the purpose of this sub-regulation, the word ‘mis-conduct' shall have the same meaning assigned to it in section 35 of the Advocates Act, 1961.
(4) The President of the Consumer Forum may either on his own motion or reference made by a member of the Forum or on application made to him by any aggrieved party, direct preliminary enquiry to be made against an Agent or non-advocate or representative or social organisation for alleged mis-conduct, by a Member of the Commission or the Registrar or his nominee, as he may direct.
(5) The President of the Consumer Forum, after giving the concerned Agent ornon-advocate or representative or social organisation an opportunity of being heard, may make any of the following orders, namely;-
(i) pass an order to debar such Agent or non-advocate or representative or social organization from appearing before any Consumer Forum for such period or permanently, as it may deem fit;
(ii) remove the name of Agent or non-advocate or representative or social organization from the roll of Agent or non-advocate or representative or social organisation;
(iii) to censure or reprimand the Agent or non-advocate or representative or social organisation;
(iv) impose a monetary fine not exceeding five thousand rupees on Agent or non-advocate or representative or social organisation, which may be recovered in the manner provided under section 25 or section 27 of the Consumer Protection Act.
(6) Where an Agent or non-advocate or representative or social organisation is debarred from appearing before the Consumer Forum or his name is removed from the roll of the Agent or non-advocate or representative or social organisation of the District Consumer Forum, such Agent or non-advocate or representative or social organisation may prefer an appeal to the President of the State Commission.
12 THE GAZETTE OF INDIA : EXTRAORDINARY [PART II—SEC. 3(i)]
(7) Where an Agent or non-advocate or representative is debarred from appearing before the State Commission or his name is removed from the role of Agent or non-advocate or representative on the State Commission, such Agent or non-advocate or representative or social organisation may prefer an appeal to the President of the National Consumer Disputes Redressal Commission.
(8) The disciplinary proceedings before the Consumer Forum shall be of summary nature and shall be concluded within a period of six months from the date of the receipt of the complaint or the date of suo moto initiation thereof, as the case may be.
(9) In case of any difficulty arising in the implementation of these regulations, the matter may be referred for the decision of the President of the National Consumer Disputes Redressal Commission and the decision of the President shall be final.
SCHEDULE-II [See regulation 6(2)] Form “A” (Application for accreditation by Agent or non-advocate or representative) Space for photograph duly signed by candidate
1. Name in Full (in Capital letters) Surname Middle Name First Name
2. Date of birth (in Christian era):
3. Father's name :
4. Postal Address
5. Educational Qualifications:
Qualifications/Experience (in chronological order):
Name of University/ Equivalent Institution Degree Year of passing Division %age of marks obtained Academic Distinction Subject/Specialization (Attested copy of the relevant certificate to be attached)
6. Experience with specific reference to eligibility conditions in the particular category of cases in which accreditation as an Agent or non-advocate or representative is being sought.
7. Whether you are presently in employment? If yes, details of the employment in chronological order, as follows:
Name and address of the employer Designation whether regular/deputation/ad hoc Scale of pay Period of service From___To____ Nature of work/experience
8. Whether involved in any criminal case or convicted by any Criminal Court in the past? If yes, give the details.
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9. Contact No. (Off.):_____________ (Res.):____________ (Mob.):____________ (E-mail)____________ (Fax No.):__________
10. Address for communication:
DECLARATION I certify that the foregoing information is correct and complete to the best of my knowledge and belief and nothing has been concealed or distorted. If at any time, I am found to have concealed or distorted any material information, my appointment shall be liable to be summarily terminated without notice.
(Signature of the candidate & Address) Date:__________ Place__________ Schedule - I {See regulation 3(2) and 9(1)} Code of Conduct:
(i) An Agent or non-advocate or representative shall not indulge in doubtism.
(ii) An Agent or non-advocate or representative shall appear before the Consumer Forum in moderate dress and shall make submissions in such a manner so as to maintain proper decorum of the Commission.
(iii) An Agent or non-advocate or representative shall not charge any excessive fee from the party.
(iv) An Agent or non-advocate or representative shall not directly accept any amount for and on behalf of the party from the opponent without due written authority made by the party on behalf of such Agent or non advocate or representative appearing.
(v) An Agent or non-advocate or representative shall not make any attempt to fabricate any document or make any false statement of fact on behalf of the concerned party.
(vi) An Agent or non-advocate or representative shall not act contrary to the interest of the party to whom he represents.
(vii) Separate register of accreditation for Agents, non-advocates and representatives shall be maintained by the Consumer Forum.
[ No. A-1(RGL)/NCDRC/2011] H.D. NAUTIYAL, Registrar Printed by the Manager, Government of India Press, Ring Road, Mayapuri, New Delhi-110064 and Published by the Controller of Publications, Delhi-110054