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1J; JS, · . ,~ 1&~ ig_l&f~"- · lt.fi!il . f ! I -~ i re i.. ·~ ! i i ~ J 1 tr n:c i 'Ii< 1& 1 .~ · - w j ~-~:; 1-~--'fy- i ~-~, t rc f- -- -~ I l -i .j· ·~ i ~ ill s f f I& wj f E t 1 f e g i ~ i $ i 1 ~ ~ E I e i ~ j l l .,l 1026 cf>l4s:fil-l ftf'.l;qllcf> cf~ ~. cf>llfs:hl-l fll-l..ql!cf> ~ ~ fl{cf>F( 'cf~ ~ fl{cf>I{ ~ '4ffif fHcf>F( ~ ~. -ill~Jfl niTT ~11-1101 fctcf>lfl s.i311Z1ll,\ '1ff«f fl{cf>I{ ~ tj~q-il t" !ilf.s-i!J~ ... -5 Lhl{~2. if m d·ff1Z11~1 ~ cf>l -ill~Jfl I Raipur, the 5th·March 2012 No. 1992/-it:m.fcJ:fcr./22/2012.-In exercise of the powers conferred by sub section (1) of Section 32 of Mahatma Gandhi National Rural Employment Guarantee Act, 2005 (No. 42 of 2005), the State Government, hereby, makes the following Rul.es, the same having been previously published as required by sub-section ( 1) of Section 32 of the said Act, namely :- RULES
1. Short title, extent and commencement.- (1) These rules may be called the Chhattisgarh Rural Employment Guarantee Grievance Redressa.l Rules, 2012.
(2) These rules shall extend to the whole State of Chhattisgarh. ,
(3) These rules shall come into force on the date of their publication in the Official Gazette.
2. Definitions.- (1) In these rules, unless the context otherwise requires,-
(a)
(b)
(c)
(d)
(e)
(f)
(g) "Act" means the Mahatma Gandhi National Rural Employment Guarantee Act, 2005 (No.42 of 2005); · "'Appellate Authority" means the Commissioner, "Employment Guarantee Scheme and any other officer as referred to in sub-rule
(2) of Rule 3;
"Additional District Programme Coordinator" means Chief Executive Officer of concerned Zila Panchayat;
"District :Progr3:mme Coordinator" means Collector of concerned district; :. ·· \ "Programme. Officer" means Programme Officer of Jahpad Panchayat;
"Section" means a Section of the Act;
"State Level Officer" means the State Level Officer as designated' I .
under sub-rule (5) of Rule 5. I I
(2) Words and expression used in these rules and not defined but defined in "the· Act ·, shall have the same meaning respectively assigned to them in the Act.
.. l.
...j ~1 J
3.
4.
Designation of Grievance Redressal Officer.- (1) The Grievance Redressal Officer at the Block level will be the Programme Officer and at the District level the Additional District Programme Coordinator.
(2) Any person aggrieved by an order of the Gram Panchayat may prefer an appeal to Programme Officer and an appeal against the order of the Programme Officer , will lie · to the District Programme Coordinator or to any officer authorized by him/h.er on his behalfbut not below than the rank of Upper Collector and accordingly an appeal against the order of the District Programme Coordinator or District Level· Officer will lie to the Commissioner, Employment Guarantee Scheme, Office of the Development Commissioner, Department of Panchayat and Rural Development or to any·· officer authorized by him/her for this purpose.
Procedure for filing complaints.- (1) A person who has any grievance shall submit the . complaint to the concerned Programme Officer or Additional District Programme Coordinator. .
(2) There shall be complaint boxes installed at conspicuous places in the offices of the ,Programme Officers and Additional District Programme Coordin~tor to facilitate submission of complaints.
(3) The Gram Sabha and the Social Audit Forum shall also provide a forum for public hearings so that grievances may quickly be redressed.
( 4) On receiving the · complaint, the concerned Additional District Programme Coordinator and the Programme Officer shall direct the concerned official to make an entry about the name and address of the petitioner, nature and date of the petition, in the complaint register.
( 5) The person/employee registering the grievance shall give a written receipt with number and date so that he/she can follow up the status of disposal of his/her grievance from a counter in the office of the Programme Officer and Additional District Progra~e Coordinator.
5. Procedure for disposal of complaints.- (1) All complaints received shall be disposed of within a period of fifteen days of their receipt.
1027 · 1028
(2) The office of the Additional District Programme Coordinator and Programme Officer foncemed shall inform the petitioner about the action tal(~n in writing. Once a grievance has been disposed of, the date and nature, of disposa~ shoul~ be communicated to the petitioner.
(3) If the:.domplainan~is not satisfied with the action taken, he/she may prefer an cfppeal to t e concerr;ied Appellate Authority under sub-rule
(2) of Ruld. 3 within fteen daxswf receiving the order communicated under subTrµle (2) above.
(4) The Appellate Authprity shal{ dispose of the appeal within a period of fifteen d~ys and alsq inform the complainant of the\ aption taken in writlng.
( 5) The Commissioner, Employment Guarantee Scheme or any State I Level Officer authorizeq by him/her shall be the State level Appellate Authority to monitor the Uisposal of complaints in the State.
6. .Procedure for monitoring of complaints.- (1) The State Level Officer shall give wide publicity to the procedure for grievance redressal at all level.
(2) The District Programme Coordinator shall hold quarterly meeting regarding the situation of djsclosure pf complaints and also publish it in local news papers.
(3) In every month the monitoring of,disposal of the complaints shall be done at the next higher le1vel for identifying the areas which require additional attention.
( 4) Monthly reports on complaints· received and disposed of shall be sent from Programme Officer to Additional District Programme Coordinator and from Additional District Programme Coordinator to District Programme Coordinator and from District Programme Coordinator to State Go!vemment and from State. Government to Government of India and will also he P-n1ered on line in prcdcsigned formats_ in the webpage of the Ministry of Rural Development, Government of India:
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