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8.
Plx1¢xo1 ~ cf)T ~ .-qct ~ c61lll..-clll'1 "ITT];-~ RIPill~ cfi · ~ ftrq;r-m, cfi f~'< I cb-<01 cJ51 · ~~xfl+iT
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10. <61lll.=qlj..-, "ITT]; ~ fcl Plll+-1 cfi 3T:!ffR~'l!TTI:i°'<lfir ~ ~ cpf "1lli qV.T -qm ···················································································· . .
... - ............................................................................... .
.....................................................................................
.............. ······································································ ~ ct ~ct c6~h~,~ tff ~ (~. ~ -qcf c61llh.>fll cf,T ¥f) 384 (16) '• Raipur, the 5th July 2006 No .. 17/CSERCi2006.-. In exercise of the powers under Section 181 (za) and
(zb) and also under Section 86 ( 1) (i) read with Sections 57 and 59 of the Electricity Act, 2003 (No. 36 of 2003) and all powers enabling it in that behalf, the Chhattisgarh State Electricity R~gulatory Commission hereby frames the following Regulations relat~d to ' standards of performance in distribution of electricity.
- .
. CHHATTISGARH STATE ELECTRICITY REGULATORY COMMISSION· (STANDARDS OF PERFORMANCE IN DISTRIBUTION OF ELECTRICITY) .
REGULATIONS - 2006
1. Short title, Commencem~nt and Application
1.1 These Regulations shall be .called the Chhattisgarh State Electricity Regulatory 'Commission (Standards of Performance in Distribution of Electricity) Regulations, 2006. ·
1.2 These Regulations shall be applicable to all the Distribution licensees and deemed licensees engaged in _the distribution of electricity. in ·the State of Chhattisgarh. , . ·
1.3 These Regulations shall extend to the whole of the State of Chhattisgarh.
1.4 They shall come into force from the date of their . publication in the Chhattisgarh Rajpatra.
· 2. · Definitions - 2.1 In these Regulations, unless the context otherwise requires:
(a) 'Act' means the Electricity Act, 2003 (No. 36 of 2003); .
. '
(b) · 'Area of supply' means the area withir(which a licensee is authorizeid • by his license to supply electricity; · · · (c) 'Commission' means the Chhattisgar_h · State Electricity Regulatory Commission;
(d) 'Extra High Tension/!=xtra High Voltage' means the voltage exceeding 33000 volts under normal conditions;
(e) 'High Tension/High Voltage' means the voltage-exceeding 650 volts but not exceeding· 33000 volts under normal conditions;
'· I 384(17)
(f) 'Licens.ee' means a person who l1a.s beer r;rn!lt6d a di3tribution license under Section 14 and includes a person deer---3d to be a licensee under the same section of t~e Act ar.d a!~o 2 d99"".':'-i !ice~s~e ur.~-:,r section 172 of the Act;
(g) 'Low Tension/Low Voltage' means the voltage that does not exceed_ 650 Volts under normal conditions;
(h) 'Rural areas' means any area or areas comprising a village or group of villages, as defined under the constitution (Seventy-Third Amendment) Act, 1992; and
(i) 'Town and cities' means areas other than rural areas.
2.2. Words or expressions used and not defined in these Regulations shall bear the same meaning as in the Electricity Act, 2003 or in the absence thereof, the meaning as commonly understood in the electricity supply industry. ·
3. Standards of Performance
3.1. The standards of performance specified in Schedule-I of these Regulations shall be the guaranteed standards of performance, and the minimum standards of service the licensee shall achieve and maintain fr1 the discharge of his obligations as a licensee.
3.2. The standards of performance specified in Schedule-II of these Regulations shall be the overall .standards of performance, which the licensee shall seek to achieve in the discharge of his obligations as a licensee.
3.3 The licensee shall maintain relevant recorgs regarding the standards of_ performance consumer-wise in order to give a fair treatment to all consumers and avoid any dispute regarding vi<;>lation of standards.
4. Compensation
4.1. _ The licensee shall register every complaint of a consumer relating to failure of power supply; quality of power supply, meters and payment of bill$ etc., at the designated office and intimate the complaint number immediately to the consumer.
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4.2. If the licensee fails to meet the guaranteed standards of performance specified in Schedule-I, it shall be liable to pay to the affected consumer(s), monetary compensation at rates as indicated against each of the guaranteed .standards of performance in the annexure to Schedule-I, provided that in serious cases of non-compliance with the standards of performance or default in compliance, the Commission may enhance the amount of. compensation either suo-motu or on a complaint by consumer(s).
4.3. All payments of compensation shall be made by the· licensee· by way of adjustment against existing, current and/or future bills for supply of electricity.
384 (18) '+- . 4.4. With. a view to · allow sufficient. time to the licencee for preparation for compliance with the standards, the provision regarding compensation as per clause 4'.2 above .shall be applicable from the date indicated against each standard of performance in the annexure to Sct,edule-I and not from the date of notification of these Regulations.
. .
s. Procedure for payment of compensation ..
5.1 The consumer shall have to bring to·the notice ~of the licensee the standard(s) of- performance. which have been violated and accortjingly claim compensation amount from the licensee.· The consumer shall submit the _ claim in an application, in Form A appended to these Regulations. The · licensee shal( designate offjcers who shall acknowledge consumers' claims and delegate adequate powers at different-levels for settlement and payment of compensation. Such delegation shall be effected as early as practicable but well before the provisions of clause 4.4 comes into force.
5.2. The licensee shall take a decision on the claim of the consumer ar:id · if found liable, shall pay the amount to the consumer within 90 ·(ninety) days from the date of receipt of application :by way-of adjustment _as per clause 4.3 above. .
5.3 - If the licensee fails to pay the compensation or otherwise fails to dispose of the application to the satisfaction of the consumer within the prescribed.time, the · aggrieved consumer may approach the . Consumer Grievance Redressal Forum established in terms of Section 42 of the Act and the Forum shall consider such application.
6. Information on Standards of Performance ·
6.1. In accordance with the provision· of section 59(1) · of the .Act, every licensee shall furnish the· following information to the Commission:
(a) A quarterly report on the level of performance achieved in respect of -_ matters covered in Sch~dule I and II of these Regulations.
(b) A quarterly report on the number _ of cases in which compensation was payable under these Regulations and- the amount of compensation paid/payable in each case. ·
6.2 The Commission shall arrange for publication of the above information furnished by the licensees, at least once in a year, in the manner as 'it deemed fit. .
7. Exemption
7.1. The standards of performance specified in these Regulations may be kept in -abeyance by the Commission during force majeure conditions such as war, mutiny, civil commotion, riot, flood, cyclone, lightning, earthquake or other l • 384 (19) force or cause beyond the control of the licensee and strike, lockout, fire, etc.
affecting the licensee's installations and activities.
7.2. The Commission may by a general order issued for the purpose and after hearing the licensee and the affected consumer group, absolve t~e licensee of · the liability · to compensate tile consumers for any default in the performance of any standard, if the Commission is satisfied that such.default is for reasons other than those attributable to the licensee and further that the licensee has otherwise made efforts to fulfill his obligations.
8. Issue of orders and practice directions
9.
9.1.
9.2.
10.
Subject to the provisions of the Act and these Regulations, the Commission may, from time to time, issue orders and practice directions in regard to the implementation of these Regulations and procedures to be followed .
Power to remove difficulties If any difficulty arises in giving effect to any of the prov1s1ons of these Regulations, the Commission may, by general or speciaf order, direct the licensee to do anything, not being inconsistent with the provisions of the Act, which appears. to it to be necessary or expedient for the purpose of removing the difficulties. · The licensee may make an application to the Commission and seek suitable orders to remove any difficulty that may arise i_n implementation of these Regulations. · Power to Amend The Commission may, at any time, add, vary, alter, modify or amend any provisions of these regulations, or the schedules attached to tj,ese Regulations.
11. Savings 1 ... Nothing in these Regulations shall affect the rights and privileges of the '1 consumers under any other law including the Consumer Protection Act, 1986 (Act 68 of 1986).
I 1 Note: ln case of any difference in the interpretation or understanding of the provisions of the Hindi version of these Regulations with that of the English version (the original version), the latter wm prevail and in case of any dispute in this regard, the decision of the Commission shall be final and binding.
By order of the Commission, Sd/- (N:K. RUPWANI) Secretary.· 384 (20) .
_ SCHEDULE - I (Refer to clauses 3.1, 4.2 and 6.1) GUARANTEED STANDARDS OF PERFORMANCE I. . Restc,ratioil of Power Supply .
. . .
1. On receipt of a complaint regarding failure of supply, the. licensee shall inform the consumer in case he so desires, the likely time. by which the power supply shall be rest9red.
2. Normal Fuse-off calls: Normal fuse-off call-shall include replacement of. HT · drop out fuses and fuses on L.T. side of distribution transformers or at the . consumer premises. Normal fuse -off call shall be attended to within 4 hours· in cities/towns and within 24 hours iii rural areas.
· 3. Overhead Line Breakdown: There . may be . major and minor line breakdowns. Major bre·akdown may require replacement of conductor, . structures etc. Minor·· line breakdowns in· cities/towns shall be ·.attended ·to within 6 hours ·and in rural areas within 24 hours. Major line breakdowns shall be attended to .within 24 hours in cites/towns and within• 72 hours in -rural areas.
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4. Distribution transformer (DT) failure: The licensee shall restore supply in case of distribution transformer .failure by replacing the transformer within 3 days ii) citie~ and towns and within 7 days in rural. areas. The feasibility of restorin:g the supply through nearby distribution transformer shall, however, ·be explored first. · · . 5.: Scheduled Shutdown: Interruption in power supply due to· scheduled outages, other -than the load ''shedding, shall be notified by the licen~ee at - least 24 hours in advance and the interruption shall not exce.ed 12 hours in a day. The licensee shall ensure that supply is restored not 1ater than 5 PM in.· 'winter (Oct - Feb) .and 6 PM in the summer season· (Mar - Sept). The scheduled load shedding programme shall be displayed on the notice boards of distribution .centres. and be published in at least two newspapers_ of the affected area. Major industry associations/other consumer assocjations an~ HT . and. other important consumers should · be given prior intimation about such shutdowns. · II. Quality of Power Supply · Voltage Variations: The licensee shall maintain voltages at the point of.
commencement of suppJy to a consumer within the limits . stipulated hereunder, with reference to declared voltage: .
(a) . In the case of Low Voltage, +6% and -6%;
(b) in the case of High Voltage, +6% and -9%; and,
(c) in the case of Extra High Voltage, +10% and -12.5%.
No compensation on account of voltage variations.shall be payable to industrial and agricultural consumers who do not provide capacitors as prescribed;
ii • ...
:\ • 'J !\ I I 1·1 !I I .
384 (21) -111. Complaints about meters
1. The licensee shall inspect and check the correctness of meter within 7 working days of receipt of a com.plaint. If meter- is not working (stuck up, running slow or fast or creeping) the licensee shall arrange to replace the meter at licensee's own -cost within 15 days in towns/cities and 30 days in rural areas.
2.
. .
If a meter is burnt out it shall be replaced at the licensee's own cost within 7 days of complaint, if the burning of meter is due to causes attributable to licensee. If the meter is burnt due to causes attributable to the consumer, the licensee shall serve a notice to the consumer for payment of cost of meter within 7 days and shall replace the meter within 7 days of receiving the payment from the consumer. Necessary corrective action shall also be .taken to avoid damage to the meter in future .
IV. Applications for new connections/additional Load The licensee shall be guided by and comply with the Chhattisgarh State Electricity Supply Code in matters of releasing of new connections/additional loads to consumers in the following cases' · a) where power supply can be provided from existing. network, b) cases where power supply requires extension of distribution mains; and c) _ cases where erection of substation is required to release supply _ The various services and the time limits for rendering the services as specified in the Supply Code are summarized below:
S.No.
1 a) b) c) Table-A Licensee Services LT connection Notice of inspection on receipt of complete application Inspection after sending the notice a) Urban areas , b) Rural areas Issue of demand note - (i} to the applicant for payment of estimated charges (if the extension work is not required and the connection is · to be given from the existing network) c) Urban areas · d) Rural areas
(ii) to the applicant for payment of estimated charges (if the extension work or enhancement of transformer capacity is required) e) Urban areas f) Rural areas I . Time Limit for Rendering the Service 3 Working Days 2 working days 5 days 5 working days 7 working days -10 working days 1 22 d~ys ''----'---------------'---~------__JI _______ J 384 (22) d)
2.
a) b) c)
3.
. a) b) c) Serving of power availability notice for commencement of supply/Cornmencenient of supply in . areas whe·re licensee's distribution system exists
(i) Afier payment of necessary charges (if the connection is required to be given from existing network) g) Urban areas · h) Rural areas
(ii) After payment of necessary charges (if extension work or enhancement in transformer capacity is required) i) All connections excluding agriculture j) Agricultural connecti6n during season when· clear access to fields is available k) Agricultural connection during season when no clear access is available High Tension Connection · Informing feasil:>ility after rec~ipt ofthe application · Issue of demand note of estimated charges (after issue pf notice of feasibility) Serving of power availability' notice for commencement of supply/release of connection after receipt of estimated charges subject to receipt of clearance from Electrical Inspector I)· If extension up to 100 meters work is involved m) If extension beyond 100 meters work is involved Extra High Tension Connections 15 working days 15 working days 60 days 90 days (if full cost of extension is paid) 180 days (if fu1! cost of extension is paid) 15 working days 30 days 30 days 90 days Informing feasibility after receipt of the application 30 working days Issue of demand note of estimate charges after issue of notice ·of feasibility , , 60 days Serving of power availability notice for commencement of supply/release of connection after receipt of estimated · 180 days charges subject to rece,ipt of clearance from Electrical Inspector.
Note: The licensee shall not, however, be held responsible for the delay, if any, in extending supply, if the same is on' account of problems arising out of court cases, relating to statutory clearances, right of way, acquisition of land, or the delay in consumer's obligation to obtain approval of Chief Electrical Inspector for his High Tension or Extra High Tension installation, etc. over which the licensee has no· control.
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1 . I I ► I I ~ ~ t I I f ' I f r • •• '.384 (23) -~ V. Transfer of ownership and conversion of services The licensee shall give effect to transfer of ownership, change of category and conversion of the existing services from low tension to high tension and vice versa within the following time limits: .. ' S.No Licensee Services
(a) . Transfer of ownership
(b) Change of consumer category
(c) -Conversion from LT 1- ph to LT 3-ph and vice versa
(d) Conversion from LT to HT and vice versa.
TABLE-B Time Limit for Rendering the Service Within 15 days of receipt of application with necessary documents and prescribed fee,, if any.
Within 30 days from the date of payment of necessary charges by the consumer.
Within 30 days from the date of payment of necessary charges and submission of test report by the consumer or 90 days in case extension of line is required. However, the licensee shall not be held responsible for any delay on account of delay in consumer's obligation to obtain approval of Chief Electrical Inspector for such installation.
VI. Complaints about consumer's bills In case the complaint is genuine and revision of a bill already issued becomes necessary, the due date for payment of bill shall be reckoned from the date of the revised bill, for the purposes of disconnection of supply or for levy of additional charges for belated payment. The licensee will restore supply to a consumer, whose supply has been disconnected due to non-payment of electricity bills, as per the-. .
schedule after receipt of production of proof of payment by the consumer .
. 384 ~24) Annexure to scheitie-1 -.
SCHEDULE OF GUARANTED PERFORMANCE STANDARD AND COMPENSATION PAYABLE TO CONSUME~ ..
Nature ofSer1lce Standards of Performince Amount of ,. Date from Indicating the maximum time compensation which limit for rendering the service payable to each compensation affected shall be consumer(s) in payable case of default
1. Norma! Fuse-off ca11 .
Town and cities Within 4 hours , Rs.25/- (Rs. 50/- in ' case default Rural areas Within 24 hours exceeds 24 hours 1.7.2007 for towns I cities and 48 hours for rural - a~eas respectively)
2. Line Breakdowns I Towns and cities (i) Within 6 hours (Minor) . (ii) Within 24 Hours (Major) r Rs.25/- 1.7.2007 Rural areas (iii) Within 24 hours (Minor)
(iv) Within 72 Hours (Major)
3. Replacement of Failed Distribution Transformer (OT)* · T OWAS and cities · Within 3 Days Rs.100/- · 1.7.2007 Rural areas Within 7 Days ,
4. Period of Scheduled shut - down Maximum duration in ~ single Not to exceed 12 hours .
stretch \ Rs.25/- 1.7.2007 Restoration of supply after shut By 6 PM in summer (Mar.-Sept) down & 5 PM during winter (Oct.-Feb.)
· 5.Voltage Variations Where no expansion or . Within 10 days enhancement of network is .
involved· Rs 100/- 1.1.2008 Where up-gradation of Within 90 days (T~ns/cities) .
distribution system is required Within 180 days (rural area)'
6. Meter Complaints Inspect and check correctness With.in 7 days Replace slow, fast, creeping or Within 30 days (Rural LT only} jammed meters Within 15 days (All other cases) Replace burnt meters if cause Within 7 Days Rs 25/- per week of
1.1.2007 not attributable to consumer default Replace burnt meters in all other Notice to· consu_mer for payment cases within 7 days of detection and ' replacement of meter within 7 clays from receiving payment 384(25) -~ ·, ,, Nature of Service Standards of Performance Amount of Date.from Indicating the maximum time compensation which limit for rendering the service payable to each compensation .affected shall be consumer(s) in payable case of default
7. Application for new connection/ additlonal load Release...of sup.ply where As given In Table-A Rs 50 for each day · providing connection is feasible of default in each from existing network. · individual activity Release of supply where network As_glven in Table-A Rs.50 for each day ' expansion/ enhancement is of default in Case of required for providing connection · LT and Rs. 500 for each day of default 1.7.2007 . in case of HT & .
EHT, in each . . individual activity .
Agriculture connections As given in Table-A Rs 50 for each day of default in eacli individual activity.
8. Transfer of ownership and ..
conversion of service Title Transfer of ownership Change of consumer category Rs 50 for eaeh day of default .
Con·version of LT 1-ph phase to As given in Table-B 1.1.2007 LT 3-ph.
Conversion from LT to HT and Rs 500 for each day vice-versa of default
9. Resolution of complaints on - Consumer's Bills ' . .
If no additional information is Within 24 hours required -.
Rs 25/- for each day If additional information is Within 7 days (towns/cities) & of default
1. 1..2007 required for LT consumers Within 15 days (rural a~eas) If additional. information ·is Within 30 days Rs 100/- for .each required for HT consumers day of default
10. Reconnection of supply. Within 24 hours(towns/cjties) following disconnection Within 72 hours (rural areas) Rs 50/- for each day 1.1.2007 ( of receipt of paymer:it from of default - 4 consumer)
1.1. Refund of Deposits (After Within 60 days Rs 25/- for each day completion of formalities by 1.1.2007 the consumer) . of default * No compensation is payable in case the arrears of revenue of the area covered. by the OT is more than 50%. · · 384 (26)
SCHEDULE-II ·(Refer to clauses 3.2 and 6.1) . OVERALL STANDARDS OF PERFORMANCE ' Reliability Indices . The reliability/outage indices pre~cribed by t~e Institute of Electrical and Electronics ~ngineers (IEEE) Standard_ 1366 of 1998 for the distribution licensee are: · ·
(a) System Average lntertuption Frequency Index (SAIFI) '(b) System Average ·Interruption Duration Index (SAIDI)
(c) Momentary Average Interruption Frequency Index (MAIFI) Method to compute Distribution System Reliability Indices_ ' ' --~ ~~ ; The indices shall be computed for the distribution licensee as a whole by stacking, · for each month all the 11 KV/33KV feeders in the supply area,· excluding those· . serving predominantly · agricultural loads, and then aggregating the n.umber and duration of all interruptions in that rpon!h for each .feeder. The indices would then be • computed using the foUowing formulae: ·· · · ·
1.... SAIFI = -t1 --- Where, N, .
· A1 .= Total number of sustained intenuptions ·(each longer than 5- m1nutes) on ith · feeder for the month N, ·= Connected load of ith feeder affected due to each interruption Nt = T ptal connected load at. 11 KV in the Distribution Licensee's supply area n = number of 11 KV feeders in the licensed area of supply (excluding tho.se serving predominantly agricultural loads) · · · n ~)Bt*Nt)'_ -
2. SAIDI = i=I Where, M Bi= Total duration of all sustained inte~ruptions on ith feeder for the month.
3. MAIFI . = _i=_l -- Where, M C1 = Total number of momentary interruptions (each less tfian or equal to 5 minutes) on ith feeder for the month · · · - - · · Note: The feeders must be segregated into rural and urban and the value of the indices must be reported separately· for each month. ·
(i) • The licensee ·shall compute the value of these indices separately for feeders serving predominantly agricultural loads. The methodology for computation of indices shall remain the same as in the case of other feeders.
. I ' ' ' .
(9'd)~lfq. ~. ~ 14 ~ 2006 · 384 (27) .. ~====================================================================
(ii) The licensee shall compute and report the monthly value of these indices annually from 2006-07 onwards. Based on the information provided by the Licensees, _the Commission would notify the target levels for these indices annually.
SCHEDULE OF OVERALL STANDARD OF PERFORMANCE Service Area Overall sta·ndards of performance
1. Normal Fuse-off call - Towns and cities ~ At least 90% calls received should be rectified within .
Rural areas stipulated. time limit in both 9ities and towns and rural areas -
2. Line Bieakdo•Nns Towns ::ind citiP.s ~t least 95% of cases should be.resolved within the Rural areas time iimit in both cities and towns and rural areas
3. Replacement of Fail~d Distribution . - Transformer Towns and cities At least 95% of DTRs should be resolved within the time limit in both cities and towns and rural areas Rural areas '
4. Period of Scheduled shut-down , Maximum duration in a single stretch At least 95% of cases should be resolved within the time limit ' Restoration of supply after shut down
5.Voltage Variatio'ns Where no expansion or enhancement of IAt least 95% of cases should be resolved within the network is involved time limit · Where up-gradation of distribution system At least 90% of cases should be resolved within the is required time limit
6. Meter Complaints lnsoect and check correctnes·s At least 90% of cases should be ·resolved within the ... time limit ..
Replace slow, f~st, creeping or jammed meters Replace burnt meters if cause not attributable to consumer Replace burnt meters in all other cases · . .
7. Application for new connection/ additional load Release of supply where service is IAt least 95% of cases' should be resolved within the feasible from existina network. time limit.
Release of supply where Network - expansion/ enhancement required for providing connection · Agricuiture connections At least 90% of ~ases should be resolved within the time limit 384 (28) Service Area . Overall standards of performance · '-r- '·
8. Transfer of ownership and , .
conversion of service Title transfer of ownership ~t least 99% of cases should be resolved within the .time limit Chance of c.ateaorv Conversion of LT 1-oh chase to LT 3-oh. ..
Conversion from LT to HT and vice-versa •
9. Resolution of complaints Qn · consumer's Bills If no additional information is required . At least 90% of cases should be resolved within the .
time limit . ' ) If additional information is required for LT consumers , If addition·aI information is· required for LT ~ ·• consumers
10. Reconnection of su·pply following ~t least 95% of cases should be resolved within the disconnection time limit · . • . ,: .
..
1. Refund of Deposits (After ~t least 99% of cases should be resolved within the completion of formalities by the time limit ,;onsum~r) - .12. Street Light· t !ectification of line faults ~t least 90% of cases should be resolved within the Replacement of fused/defe,ctive unit time limit (The maximum time limit will be 24 hours) .
13. Transformer failures · - .. \ ' Power Transformer . Shall not exceed 2 per cent p.a.
Distribution Transformer Shall not exceed 12-per cent p.a.
14.Electrical Accidents ' - .
15.,.faulty Meters (MNR, Burnt, sticky, Shall not exceed 2.5 per cent of metered installations etc.)
16. Billing Efficiency 100 % of the consumers to be billed during "the billing cycle
17. Collection Efficiency 92% of current annual demand +15% of arrears at the beginning of year .
. .
18. Reliability Indices .
SAIFI / The standards will be separately laid down by the SAIDI Commission .
MAIFI ., 1 I o, ' ' l ,, • :1 \ ~ 384 (29) FORM A \APPLICATION FOR CLAIMING COMPENSATION AMOUNT BY THE AFFECTED CONSUMER 1 Name of the Consumer 2 Address ..
·3 S.C. Number I 4 Nature of complaint in brief 5 Complaint Number 6 Date and time of lodging complaint 7 Date · and time the complaint is attended to by the licensee 8 Standard time within which the complaint is to be attended to as · per Licensees' Standards of Perforr:nance Regulations 9 ActuaJ Time taken to attend to the complaint 1 O Amount to be received as .per Licensees' Standards of Performance Regulations - Date: · Place:
..... : ........................... •.• ......... .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signature ················· .. ················ .. ············••,•········································••"••·········································· ACKNOWLEDGMENT (To be given by the Licensee) • Claim Number Date • Name of the ·consumer SC Number Signature of the Official of the Licensee with Name, Seal and Date