Chhattisgarh State Electricity… Bare Act

The source publishes this enactment as a single document rather than provision by provision, so the whole text is below and there are no per-section pages for it. Nothing has been shortened.

Type	Order
Year	2003
Jurisdiction	State of Chhattisgarh
Ministry	State Government
Status	In force as published by the source
Text	Published as one document, as the source published it
Subjects	environment

1 Chhattisgarh State Electricity Regulatory Commission Irrigation Colony, Shantinagar, Raipur - 492 001 (Chhattisgarh) Tele: 771-5073555, Fax:771-5073553 Raipur Dated: 28/11/2011 No.39/CSERC/2011. In exercise of powers conferred by section 43 (1) read with section 181 (t), section 44, section 46 read with section 181 (1), section 47 (1) read with section 181 (v), section 47(4) read with section 181 (w), section 47(2), (3) and (5), section 48 (b) and section 50 read with section 181 (x) and section 56 of the Electricity Act 2003 (No. 36 of 2003) and the Electricity (Removal of Difficulties) order, 2005 issued by the Ministry of Power, Government of India on 08/06/2005, the Chhattisgarh State Electricity Regulatory Commission hereby makes the following Code to be known as "Chhattisgarh State Electricity Supply Code-2011" to govern distribution and supply of electricity and the procedures thereof, such as the systems of billing, modality of payment of bills, the powers, functions and obligations of the distribution licensees and the rights and obligations of consumers, etc. This Code also specifies the set of practices that shall be adopted by licensee to provide efficient, cost effective and consumer friendly services to the consumers.

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CHAPTER 1: SHORT TITLE, SCOPE COMMENCEMENT AND REVIEW PROCESS.

1.1 This Code may be called the “Chhattisgarh State Electricity Supply Code, 2011”.

1.2 This shall come into force from the date of its publication in the Chhattisgarh Rajpatra.

1.3 It shall extend to the whole of the State of Chhattisgarh.

1.4 It shall apply to all persons engaged in the business of distribution of electricity as distribution licensees including the Chhattisgarh State Power Distribution Company (CSPDCL) and its agents, under the Electricity Act, 2003 and to the consumers of electricity. It shall also apply to all persons exempted from distribution licence under sec.13 of the Act.

1.5 Copies of this Code and Regulations for Redressal of Consumer Grievances, as duly amended from time to time, shall be kept in the registered offices, regional offices, circle offices, division offices, centres of the licensees and such other offices as may be specified by the licensees or by the Commission.

Mechanism for review of Electricity Supply Code

1.6 The Commission shall constitute an Electricity Supply Code Review Committee (Review Committee) to review this Code along with and Regulations for Redressal of Consumer Grievance on regular basis. The Review Committee shall consist of such number of persons, as the Commission may consider necessary, adequate and will be appointed by the Commission, including persons representing the following:

(a) Each Distribution Licensee of the State;

(b) State Transmission Utility (STU) or Transmission licensee;

(d) Any other interested group including NGO as the Commission may think fit.

1.7 The Commission shall appoint a Chairman from among the representatives of the licensees. The Chairman of the Review Committee shall appoint an officer as Member Secretary. The concerned licensee shall provide all the required support, administrative or otherwise to the Committee in the discharge of its functions. All members of the Review Committee shall be appointed for a period of two years.

1.8 The Review Committee shall meet at least once every six (6) months.

1.9 The Member Secretary of the Review Committee shall send the proceedings of the meetings of the Committee to the Commission within 15 days of the meetings.

1.10 The Commission may amend the Electricity Supply Code suo motu or on the recommendations of the said Committee. However, before any amendment is made in the Code, comments on the proposed changes shall be obtained from all the Distribution licensees, STU, Transmission licensees and the public.

1.11 A notice regarding amendment made in the Electricity Supply Code shall be published by the licensee in at least two newspapers having wide circulation in the area of supply stating that copies of the amended Electricity Supply Code are available for purchase in the offices mentioned in clause1.5.

CHAPTER 2: DEFINITION

2.1 In this Code, unless it is repugnant to the context

(a) ‘Act’ means The Electricity Act, 2003 (No. 36 of 2003) as amended from time to time

(b) ‘Agreement’ with its grammatical variations and cognate expressions means an agreement entered in to between the licensee and the consumer under this Code;

(c) ‘Apparatus’ means electrical apparatus and includes all machines, fittings, accessories and appliances in which conductors are used;

(d) “Applicant” means an owner or occupier of any land/premises who files an application form with a licensee for supply of electricity, increase or reduction in sanctioned load/contract demand, change in title, disconnection or restoration of supply, or termination of agreement, as the case may be, in accordance with the provisions of the Act and the Code, rules and regulations made thereunder or other services;

(e) “Application” means an application form complete in all respects in the appropriate format, as required by the Distribution licensee, along with documents showing payment of necessary charges and other compliances;

(f) “Application form” means an application form complete in all respects in the appropriate format, as required by the Distribution licensee, before any payment of applicable charges;

(g) ‘Area of supply’ means the geographic area within which a licensee is authorized by his license to supply electricity;

(h) ‘Average Power Factor’ means the average monthly power factor and shall be the ratio expressed as a percentage of the total kilowatt hours to the total kilovolt ampere hours supplied during the billing month; the ratio being rounded off to two decimal figures, 5 or above in the third place of decimal being rounded off to the next higher place in the second. In case KWh or KVAh reading is not available, then average monthly power factor shall be calculated on the basis of KVARh reading, if the meter has KVARh recording feature.

(i) ‘Billing Month or Month’ means a period of about 30 days between the two consecutive meter readings for the purpose of billing in case of monthly billing.

(j) ‘Billing cycle’ means a period of more than 30 days between two consecutive meter readings for the purpose of billing such as bimonthly / trimonthly billing.

(k) ‘Breakdown’ means an occurrence relating to the equipment of the electric energy supply system including electrical line that prevents its normal functioning;

(l) ‘Code or Supply Code’ means the Chhattisgarh State Electricity Supply Code, as in force from time to time;

(m) ‘Commission’ means the Chhattisgarh State Electricity Regulatory Commission;

(n) ‘Conductor’ means any wire, cable, bar, tube, rail or plate used for conducting electrical energy and so arranged as to be electrically connected to a system;

(o) 'Connected load' means aggregate of the manufacturer’s rating of all energy consuming devices, in the consumer’s premises, which can be simultaneously used. This shall be expressed in KW, or HP units and can also be determined as per the procedure laid down in clause 5.52 on ‘Rating of Installations’ in this Code;

(p) ‘Connection point’ means a point at which the consumer’s installation and/or apparatus are connected to distribution licensee’s distribution system;

(q) ‘Consumer’ means as defined in section 2(15) of the Act and for the purpose of this Code shall also include a person who has applied for an electricity connection or a person who had a connection but whose electricity supply has been disconnected for the time being for whatever reason.

(r) ‘Consumer’s installation’ means any composite electrical unit including electric wires, fittings, motors and apparatus, portable and stationary, erected and wired by or on behalf of the consumer at the consumer’s premises;

(s) ‘Contract Load or Contract demand’ means the maximum load in KW, KVA or HP, as the case may be, agreed to be supplied by the licensee and contracted by the consumer and mentioned in the agreement executed between consumer and licensee;

(t) ‘Cut-out’ means any appliance for automatically interrupting the supply of energy through any conductor when the current rises above a predetermined quantum, and shall also include fusible cut-out;

(u) ‘Date of release of connection’ is the date when licensee energize the installation of consumer by connecting the distribution main through the meter.

(v) ‘Date of commencement of Agreement’ means the day immediately following the date of expiry of a period of one month for in case of LT connections and three months in case of HT and EHT connections from the date of intimation to an intending consumer of the availability of power to its premises or the actual date of release of connection to such consumer, whichever is earlier;

(w) ‘Demand charge’ for a billing month means a charge levied on the consumer based on the billing demand and shall be calculated as per the procedure provided in the tariff order, passed by the Commission, under part VII of the Act;

(x) ‘Distribution mains’ means the portion of any main with which a service line is, or is intended to be, immediately connected;

(y) ‘Distribution system’ means the system of wires and associated facilities of distribution licensee connected to or to be connected to the installation of the consumer. It shall also include electric line, substation and electrical plant that are primarily maintained for the purpose of distributing electricity in the area of supply of such distribution licensee notwithstanding that such line, sub-station or electrical plant are high pressure cables or overhead lines or associated with such high pressure cables or overhead lines; or used incidentally for the purposes of transmitting electricity for others;

(z) ‘Earthed’ or ‘connected with earth’ means connected with the general mass of earth in such a manner as to ensure at all times an immediate discharge of energy without danger;

(aa) ‘Electrical Inspector’ An inspector as defined in section 54 of the Act.

(bb) ‘Electric line’ means any line which is used for carrying electricity for any purpose and includes:

(i) any support for any such line, that is to say, any structure, tower, pole or other thing in, on, by or from which any such line is, or may be, supported, carried or suspended; and

(ii) any apparatus connected to any such line for the purpose of carrying electricity;

(cc) ‘Energy’ means electrical energy:

(i) generated, transmitted or supplied for any purpose, or

(ii) used for any purpose except the transmission of a message;

(dd) ‘Energy charge’ refers to a charge levied on the consumer based on the quantity of electricity (units in KWh or KVAh as per tariff) supplied;

(ee) ‘Extra High Voltage’ or ‘Extra High Tension’ means the voltage, which exceeds 33,000 volts subject, however, to the percentage variation as shown in clause 3.3 of this Code;

(ff) ‘Feeder’ means a LT, HT or EHT distributor, emanating from a sub station, to which a distribution sub station or LT, HT or EHT consumers are connected;

(gg) ‘Fixed charges’ shall be as per the provisions of the prevailing Tariff Order issued for the licensee by the Commission;

(hh) “Harmonics” means a component of a periodic wave having frequency that is an integral multiple of the fundamental power line frequency of 50Hz causing distortion to pure sinusoidal waveform of voltage or current, and as governed by IEEE STD 519-1992, namely “IEEE Recommended Practices and Requirements for Harmonic Control in Electrical Power Systems” and corresponding standard as may be specified in accordance with clause (c) of subsection (2) of section 185 of the Act;

(ii) ‘High Voltage (HV) or High Tension (HT)’ means the voltage higher than 650 volts but which does not exceed 33,000 volts under normal conditions subject to the percentage variation in clause 3.3 of this Code;

(jj) ‘Independent Feeder’ means a feeder constructed at the cost of consumer or a group of consumers and supplying electricity to only that consumer or group of consumers.

(kk) ‘Initial period of agreement’ means the period of two years starting from the date of commencement of agreement. The initial period of agreement shall continue till the end of the month, on which the last date of the two year period expires;

(ll) ‘Installation’ means any composite electrical unit used for the purpose of generating, transforming, transmitting, converting, distributing or utilizing energy;

(mm) ‘Licensed Electrical Contractor’ means a contractor licensed as per clause 29 of CEA Safety Regulation 2010;

(nn) 'Licensee' means a distribution licensee, granted licence for distribution of electricity under section 14 of the Act unless the context otherwise requires.

(oo) “Load Factor” means the ratio of the total number of units consumed during a given period to the total number of units which may have been consumed had the contract demand/sanctioned load been maintained throughout the same period, and shall usually be expressed as a percentage;

Load Factor in percentage= Actual units consumed in a given periodX100 (Contracted load in KW X No of hours in the period)

(pp) ‘Low Voltage (LV) or Low Tension (LT)’ means the voltage, which does not exceed 230 volts under normal conditions subject, however, to the percentage variation as per clause 3.3 of this Code;

(qq) ‘Maximum demand’ for a category of consumer shall be determine as specified in the tariff order passed by the Commission;

(rr) ‘Medium voltage’ means the voltage higher than 230 volts but which does not exceed 650 volts under normal conditions subject, however, to the percentage variation as per clause 3.3 of this Code;

(ss) ‘Meter’ means a set of necessary integrating instruments and equipments wherever required, used to measure and/or record and/or store the electrical quantities like energy in KWh or KVAh, maximum demand in KW or KVA, reactive energy in KVARh etc. in a given time, which include whole current meter and metering equipment such as Current Transformers (CT), Capacitor Voltage Transformer (CVT), Potential Transformers (PT) with cable, wiring, where used in conjunction with such meter or its accessories and any devices like test terminal block switches or MCB/ load limiter or fuses used for protection and testing purposes and any enclosure used for housing or fixing such meter or its accessories;

and shall also include any seal or sealing arrangement provided by licensee.

(tt) ‘Point of supply’ means the point at the incoming terminals of switchgear installed by the consumer;

(uu) ‘Power factor’ is the cosine of the electrical angle between the voltage and current vectors in an AC electrical circuit;

(vv) ‘Premises’ means land, building or infrastructure or part or combination thereof in respect of which a separate meter or metering arrangements have been made by the licensee for supply of electricity;

(ww) ‘Rural areas’ means the areas covered by Gram Panchayats;

(xx) ‘Sanctioned load” means the load in kW, kVA or BHP, which the licensee has agreed to supply from time to time subject to the governing terms and conditions in the absence of an Agreement between the Distribution licensee and the consumer;

(yy) ‘Tariff order’ in respect of a licensee means the most recent order issued by the Commission for that licensee indicating the rates to be charged by the licensee from various categories of consumers for supply of electricity;

(zz) ‘Theft” shall mean theft of electricity as defined in Section 135 of the Act;

(aaa) ‘Transmission licensee’ means a person who has been granted a license under Section 14 of the Act authorizing him to establish or operate transmission lines;

(bbb) ‘Transmission system’ means the system consisting of extra high voltage electric lines being operated at EHV (excluding generator interconnection facilities) owned and/or operated by the Transmission licensee for the purposes of the transmission of electricity from one power station to a sub-station or to another power station or between substations or to or from any external interconnection equipment up-to the interconnection with the distribution system and includes the plant and apparatus and meters owned or used by the transmission licensee in connection with the transmission of electricity, but shall not include any part of any licensee’s distribution system;

(ccc) ‘Urban areas’ means the areas covered by all Municipal Corporations and other Municipalities Nagar Panchayat including the areas falling under the various Urban Development Authorities, Cantonment Authorities and industrial estates or townships;

2.2 All other expressions used herein but not specifically defined, but defined in the Act, shall have the meaning assigned to them in the Act. The other expressions used herein but not specifically defined in this Code or in the Act but defined under any law passed by the Parliament applicable to electricity industry in the state or stated in the tariff order passed by the Commission, under section 62 of the Act shall have the meaning assigned to them in such law. Subject to the above, the expressions used herein but not specifically defined in this Code or in the Act or any law passed by the Parliament shall have the meaning as is generally assigned to them in the electricity supply industry.

CHAPTER 3: SYSTEM OF SUPPLY AND CLASSIFICATION OF CONSUMERS System of Supply

3.1 The declared frequency of the alternating current (AC) shall be 50 cycles per second.

3.2 The declared voltage of the AC supply is as follows:

(a) Low voltage (LV) or Low tension (LT)

(i) Single Phase: 230 volts between phase and neutral;

(ii) Three Phase: 400 volts between phases;

(b) High Tension (HT) - Three Phase: 11 KV or 33 KV between phases;

and

For Railway traction two-phase supply may be given.

3.3 The licensee shall design and operate a distribution system in conjunction with the transmission system. The licensee shall not permit the voltage at the point of supply to the consumer to vary from the declared voltage which is:

(a) In the case of low voltage, by more than 6%;

(b) In the case of high voltage, by more than 6% on the higher side or by more than 9% on the lower side;

Any exception to the above will only be allowed with the written consent of the consumer and with prior approval of the Commission.

Voltage of Supply to Consumers

3.4 The supply voltage-wise minimum and maximum contract demands shall normally be as follows.

Supply Voltage Minimum Contract Demand Maximum Contract Demand 230 volts - 3 KW 440 volts Above 3 KW 100 HP or 75 KW 11 KV 60 KVA 500 KVA 33 KV 60 KVA 10000 KVA 132 KV 4000 KVA 40000 KVA 220 KV 15000 KVA 150000 KVA 10

Provided that due to technical reasons, the licensee may relax above provision after due approval from Commission. The HT and EHT consumers having contract demand exceeding the maximum limit as prescribed above, shall be levied additional charges as specified by the Commission in relevant tariff order.

3.5 The minimum contract demand specified at clause 3.4 of this Code shall not be applicable to generators availing start-up power and to such captive and non-captive consumers of captive generating plant (CGP) who can reduce their contract demand to any extent even to zero as specified in clause 12.14 and 12.15 of this Code.

3.6 In case of Railways traction, the maximum and minimum limits of contract demand shown in clause 3.4 of this Code may be relaxed by the licensee on mutual agreement depending on the actual requirement and feasibility.

Harmonics

3.7 The maximum permissible limit of harmonics as specified in Institute of Electrical and Electronics Engineers (IEEE) standard 519 (1992) adopted in clause (5) of part-II of Central Electricity Authority (Technical standard of connectivity to the grid) Regulations 2007 (hereafter CEA (Technical Standard Regulations) is as follows:

(a) Voltage distortion limit – Utilities responsibility Bus Voltage Maximum individual voltage distortion Total maximum voltage distortion 33KV & 132 KV 3.0 5.0 220KV 2.0 2.5 400KV 1.5 2.0

(b) Current distortion – users responsibility The total harmonics distortion for current drawn from the transmission system at the connection point shall not exceed 8%.

3.8 The voltage unbalance i.e. difference of voltage between any two phases on 33 KV and above shall not exceed 3% at supply point.

Load Balancing

3.9 All the consumers availing three phase supply shall balance their load in such a way that difference in loading between each phase does not exceed 5% of average loading between phases.

11 Classification of Consumers

3.10 The classification of consumers, tariff and conditions of supply applicable to each category of consumers shall be as fixed by the Commission from time to time in the tariff order passed under section 62 of the Act or otherwise. The licensee may classify or reclassify consumers into various categories from time to time as per classifications done by the Commission in tariff order.

3.11 Interpretation of Commission on classification of consumer and applicability of tariff will be final and binding on licensee and consumer both.

CHAPTER 4: PROCEDURE FOR RELEASE OF NEW CONNECTION AND CHANGE IN EXISTING CONNECTION.

Licensee’s Obligation to Supply

4.1 The licensee shall, on an application by the owner or lawful occupier of any premises located in his area of license give supply of electricity to such premises within the time limit specified as shown in clause 4.58 of this Code, provided

(a) the supply of electricity is technically feasible,

(b) the applicant has observed the procedure specified in this Code, and

Application referred to above means the application complete in all respects in the appropriate form, as required by the distribution licensee, along with documents showing payment of necessary charges and other compliances such as execution of agreement and submission of test report / approval from Electrical Inspector etc. as the case may be.

Licensee’s obligation to extend the distribution system and consumer’s share in cost

4.2 The licensee shall bear the cost for strengthening / upgradation of the system for quality supply to the existing consumers which shall be recovered from the consumers through tariff.

4.3 The cost of extension of distribution mains and extension / upgradation of the system required up to the point of supply for meeting demand of new consumers and load enhancement of existing consumers, shall be borne by the consumer/applicant unless otherwise specifically mentioned in this Code or in Misc. and General Charges as approved by the Commission as per provision in section 46 of the Act.

4.4 In case, release of a new LT industrial connection or enhancement of load of an existing LT industrial connection requires augmentation of capacity of existing transformer or installation of a separate transformer, the consumer shall be liable to bear the cost of transformer proportionate to the load requisitioned by him only. The land/room with easy access required for housing the transformer sub-station and switch gears shall be provided by the consumer free of cost for which no rent or premium shall be payable by the licensee, in case it is not possible to set up the substation in the public land.

4.5 The extension of distribution mains, notwithstanding the fact that it has been paid for by the consumer, shall be the property of the licensee. The licensee shall maintain it at his cost and shall also have the right to use the same extension of distribution mains for supply of electricity to any other person, provided that such use does not adversely affect supply to the consumer already connected to distribution network.

4.6 When the licensee is ready to give supply, he shall serve a notice to the consumer intimating that supply has been made available up to his premises and the consumer may avail connection within one month, in case of LT consumers, and three months, in case of HT or EHT consumers. The notice shall be sent through registered post or by hand duly acknowledged. If the consumer fails to avail connection within the notice period, he shall be liable to pay charges due thereon as per the provisions of this code at the rate specified in prevailing tariff order from the day following the end of the notice period.

Conditions for grant of connection and consumer’s obligations:

4.7 An applicant for electricity supply shall have to lay the service line of specifications approved by the licensee. The length of such service line from the distribution mains to the point of supply where meter is to be installed should not normally be more than 30 meters. The service line may be overhead or underground with cable, and no joint in the service line shall be allowed. Apart from laying of service line, the consumer shall be required to pay security deposit, service connection charges and agreement charges.

The consumer shall carryout augmentation in size of service connection cable wherever required due to enhancement of load.

4.8 Whether release of LT connection involves extension of line or not, the laying of work of service line shall be got done by the consumer through authorized licensed electrical contractor and submit the test report to licensee before release of connection.

4.9 However, in cases, where extension of distribution mains is required, the consumer may get the line extension work done through an authorized licensed electrical contractor as per layout, drawing and design approved by licensee. In such cases, the consumer shall be required to pay supervision charges as approved by Commission on the cost of materials plus labour charges. This asset on completion of line extension work be handed over to the licensee and after release of connection, line will be owned and maintained by licensee.

4.10 In cases where consumer intends to get the line work executed by licensed electrical contractor, the consumer himself may procure the materials of approved make and from approved vendors list of licensee else the responsibility of replacement in case of failure of equipment within the guarantee period shall rest on consumer. The material should, conform to relevant BIS specification or its equivalent and should bear ISI mark wherever applicable. The licensee may ask for documentary evidence to verify the quality of materials used. The transformer sub-station installed should be in accordance with provision in clause 5.10 to 5.17 of this Code.

4.11 Where the line extension work is done by the consumer, the consumer shall get the work done within the timeframe as provided in clause 4.58 of this Code, failing which the licensee may, on giving fifteen days’ notice, treat the application for supply as cancelled.

14 PROCEDURE FOR PROVIDING NEW SERVICE CONNECTION:

Application form for Supply

4.12 Application form for supply of electricity as the case may be shall be made in the form as prescribed in Annexure 1 / Annexure 2, copies of which shall be made available by the licensee free of cost at its local offices.

Acknowledgement shall be issued forthwith on receipt of an application form.

Photocopies of blank form or form downloaded from the website of the licensee may also be used by the consumer and shall be accepted by the licensee.

4.13 The occupier of the premises, for whom supply is required, shall mention in application form his full name and postal address with telephone/mobile number (if available) the location where the supply is required. Any assistance or information required in filling up the form should be given to the consumer at the office where application form is to be submitted. The occupier of the premises has to ensure that the work of wiring/installation of machines/equipments is got done through a licensed electrical contractor duly authorized to execute such work.

4.14 The licensee shall also provide new avenues for applying for new connection or modification in existing connection through website, call centres, etc. which will minimize the applicant’s interface with the utility during the process.

4.15 Application forms for new connection must be accompanied with self attested photocopies of identity proof of the applicant, proof of applicant’s ownership or occupancy over the premises for which new connection is being sought, proof of applicant’s current address, and in specific cases, certain other documents as detailed in clause 4.17 of this Code.

4.16 Registration-cum-processing fees as decided by the Commission shall be levied while applying for new connection. These charges shall be adjusted by the licensee while issuing future bill. However, in case the consumer does not complete the formalities and his application is cancelled, the processing fee will not be refunded to the consumer.

Proof of Identity:

Any of the following documents shall be considered as acceptable proof of identity:

(A) If the applicant is an individual:

(i) Electoral identity card;

(ii) Passport;

(iii) Driving license;

(iv) Ration card;

(v) Photo identity card issued by Government agency;

(vi) PAN card;

(vii) Photo Certificate from Sarpanch or any village level Government functionary like Patwari /postmaster/ in-charge of primary health centre etc.

(viii) Unique ID (Adhar Card) (B) If the applicant is a company, trust, educational institution, government department etc, the application form shall be signed by a competent 15 authority along with a relevant resolution/ authority letter of the institution concerned.

Proof of legal ownership / occupier:

Any of the following documents shall be considered as acceptable proof of legal ownership or occupancy of premises:

(1) Copy of sale deed or lease deed/partnership deed/succession or heirship certificate/ deed of last will.

(2) Registered General Power of Attorney;

(3) Latest Municipal tax receipt;

(4) Letter of allotment of land / house from Government authority.

(5) Certificate of Sarpanch about ownership of house in case of village.

(6) Patta issued by Government authorities.

(7) An applicant who is not an owner but an occupier of the premises shall, along with any one of the documents listed at (1) to (6) above shall also furnish a No Objection Certificate from legal owner of the premises.

(8) In case of supply for agriculture/ irrigation pump set, the copy of the current Khasra map with copy of B1 giving the ‘khasra’ number of the field where supply is required along with location of well dug. In case of lifting of water from tank, river nala, the NOC from authorized Revenue authority and In case of joint land owner power of attorney in the name of applicant also to be submitted.

Proof of current address:

Any of the following documents shall be considered as acceptable proof of current address for communication:

(1) Electoral identity card;

(2) Passport;

(3) Driving license;

(4) Ration card;

(5) Photo identity card issued by any Government agency;

(6) Statement of running Bank Account;

(7) Most recent Water / Telephone / Electricity / Gas connection Bill;

(8) Income Tax assessment order

4.17 The consumer shall also furnish, along with the application form, copies of the following documents wherever applicable.

(a) Approval / permission of the local / statutory authority, if required under any law /rules. This may be required for industrial connections, large non-domestic connections and multi-consumer complexes.

(b) In case of a partnership firm, partnership deed, authorization in the name of the applicant for signing the application form and agreement.

(c) In case of a Public or Private Limited Company, the Memorandum and Articles of Association and Certificate of incorporation together with an authorization in the name of the applicant for signing the application form and agreement.

(d) Environmental clearance wherever required from the concerned Department/competent authority if available at the time of submission of application form, or else shall have to be submitted before release of connection.

(e) SSI registration in case of small industries and registration from Industries Department in case of other industries..

(f) In case of applications for supply of electricity to stone crushers, stone polishing and hot-mix plants, the following additional information shall also be furnished.:

(i) Documentary proof from the Department concerned to show that the supply of electricity is required for at least two years; and

(ii) Permanent address of applicant.

(h) In case of industries, extract of project report relevant to power and process requirements.

(i) The consumer shall also intimate whether the extensions work, if any, will be done by him or the licensee.

(j) Proof of having deposited the necessary processing fee, as fixed by the Commission.

Note: The licensee may ask for the original documents, from the consumer, for verification.

4.18 In case the applicant for a new connection for domestic category is unable to provide the proof of legal occupation of the premises, the officer in charge of local office may waive such requirement and record, in writing, the reasons thereof. But in such cases, the applicant shall execute an indemnity bond, indemnifying the licensee against any damages payable on account of any dispute arising out of supply of power to the premises and to authorize the licensee to disconnect the supply in case of any dispute subsequently by actual land owner. However, the consumer has to provide NOC from the owner of the land in cases where extension of line is required on such land.

The security deposit to be paid by the consumers in such cases shall be equal to the amount of ninety day’s of average consumption to be determined by the licensee’s local office. The serving of connection to such premises shall not be used as a proof of legal rights on the premises or for any other legal purposes.

4.19 If the consumer, in respect of an earlier agreement executed in his name or in the name of a firm or company with which he was associated either as a partner, director or managing director, has any arrears of electricity dues on the premises for which the new connection is applied and such dues are payable to the licensee, the requisition for supply may not be entertained by 17 the licensee until the dues are paid in full. In case of a person occupying a new property, it will be the obligation of that person to check the electricity bills for the previous months or, in case of disconnected supply, the amount due as per the licensee’s records immediately before his occupation and ensure that all outstanding electricity dues as specified in the bills are duly paid up and discharged. The licensee shall be obliged to issue a certificate of the amount outstanding against the connection that was installed or is installed in such premises on request made by such person within 30 days from the date of receipt of such request and release the connection after clearance of outstanding dues.

4.20 (i) Electricity will be supplied to a consumer at a single point for the entire premises. For the purpose of terms and conditions of supply, premises shall be deemed to be separate-

(a) if owned by different persons or taken on lease by different persons, the terms of lease being valid for a period of at least two years at the time of connection;

(b) if domestic households have relevant document from local authorities identifying the premises as separate;

(d) in case of industries, if the industrial establishment are manufacturing different products, not as part of single manufacturing process, and their physical locations are different and distinct.

ii) Each separate premise will be given separate point of supply.

Provided that HT consumer may avail separate LT connection in same premises to meet out its essential load as per provision in clause 4.40 of the Code.

4.21 An application form shall be deemed to be received on the date of receipt of consumer’s requisition of supply in the prescribed format of the application form, complete in all respects and attached with all relevant documents.

An application shall be deemed to be received on the date of receipt of all applicable charges including the security deposit in accordance with clause

6.4 and 6.5 of this Code, after receipt of the application form, execution of agreement and other obligation by consumer such as submission of test report / NOC from Electrical Inspector and other relevant documents as per provision in clause 4.17 of this Code.

18 Processing of application form

4.22 The licensee shall verify the application form and the enclosed documents at the time of its receipt. On receipt of application form complete in all respects, the licensee shall issue a written acknowledgement to the consumer immediately indicating its registration number. If the application is incomplete, or otherwise the entries are defective, the shortcomings shall be intimated to the applicant in writing within 5 working days. After receipt of application form complete in all respect along with other relevant documents, the licensee shall intimate the consumer, proposed date of inspection, within the time period specified which should be within the next 2 working days in urban areas and 5 working days in rural areas.

4.23 The licensee shall maintain a permanent record of all application forms received in an Application Register/Database. Each application form shall be allotted a permanent application number (for identification) serially in the order in which it was received. Separate registers/databases for different category of applications i.e. where extension work is involved and where no extension is required may be maintained. The licensee shall keep the registers/databases updated with stage-wise status of disposal of each application form.

4.24 During the inspection of premises, the licensee shall fix the point of supply and the place where the meter shall be installed, in consultation with the consumer:

Provided that the service line shall be laid at an accessible location and the meter shall be fixed at the entry point of the premises in such a manner that it is protected from elements like rain etc. and is easily accessible for reading purpose without getting the premises unlocked or opened in accordance with clause 8.9 and 11.64 of this Code;

4.25 Licensee shall record the correct full postal address of the premises, if not properly provided in the application form, and note down landmarks near the premises and the pole number from where service connection is proposed to be given;

4.26 When the consumer’s premises has no frontage on a street and the service line from the licensee's mains has to go upon, over or under the adjoining premises of any other person (whether or not the adjoining premises be owned jointly by the consumer and such other person), or in any other case, the consumer shall bring at his own expense necessary way-leave, license or sanction for extension of distribution mains and service line and furnish it to the licensee. The licensee shall not arrange supply of electricity until the wayleave, or sanction is received. It shall not be incumbent on the licensee to ascertain the validity or adequacy of way-leave, it shall be the responsibility of the consumer to ensure this. Any extra expense incurred in placing the supply line in accordance with the terms of the way-leave, or sanction shall be borne by the consumer.

4.27 In the event of the way-leave, or sanction being cancelled or withdrawn, the consumer shall, at his own cost arrange for, or in case the work is carried out by the licensee at the consumer’s request, pay full cost of any diversion of the service line or the provision of any new service line thus rendered necessary.

In case of non-payment or delay in payment, supply of consumer is liable to be disconnected.

4.28 In case it is possible to extend supply from the existing mains, the licensee will forward to the consumer, within 5 working days in urban areas and 7 working days in rural areas, an advice for the service connection the amount of security deposit and any other charges as applicable. The amount shall be payable in full within 15 days, after which the work for laying the service line may be taken up. In the advice (demand note) it shall be mentioned that after payment the consumer shall execute necessary agreement, and shall submit test report after laying of service line for availing the connection.

4.29 In case it is necessary to extend distribution line for giving supply to the consumer, the licensee will forward to the consumer, within 10 working days in urban areas and within 15 working days in rural areas, an advice (demand note) containing the charges for extension of the distribution line, the amount of security deposit and any other charges as applicable and will also intimate additional formalities, if any, to be carried out by the consumer including execution of agreement and submission of test report after laying of service line for availing connection. The amount shall be payable in full within 15 days along with completion of other formalities, after which the work for laying the distribution lines can be taken up.

4.30 In case the consumer fails to complete the formalities within the time stipulated in demand note, the licensee shall give him notice to complete the formalities within the next 15 days failing which, his application for supply shall be cancelled under intimation to consumer. Thereafter the consumer shall have to apply afresh along with processing fees.

4.31 On payment of necessary charges including security deposit and execution of agreement the licensee shall take up the work of extension of distribution line.

The extension work shall be completed within maximum period of 60 days for the LT consumer (excluding pump), 90 days for HT consumers and 180 days for EHT consumers. For agriculture pump permissible period for extension is 90 days when access to field is available and 180 days when access to field is not available. The responsibility of way leave clearance shall rest with consumer. The licensee after completion of extension of mains up to consumer’s premises, and after being ready to release the connection, shall issue a notice as per clause 4.6 of this Code.

4.32 In case the line extension work is executed by the licensee after payment of estimated cost of work. The licensee within 90 days after completion of work shall come out with actual expenditure incurred in the extension work and refund the excess amount collected if any within above stipulated time. In case of delay in refund the licensee have to pay interest @1% per month or part thereof on amount refundable. For this purpose, date of issue of notice as per clause 4.6 of this Code shall be considered as date of completion of work.

20 In case the amount of actual expenditure incurred is found more than estimated and collected, the same is recoverable from consumer. If the consumer does not pay, the same can be added in regular monthly bill after giving due notice to consumer and action be taken for recovery.

4.33 In case the consumer prefers to execute the line extension work by himself after paying the supervision charge to the licensee, the consumer shall give advance intimation in writing to the licensee about commencement of extension work for taking up necessary supervision of the work by licensee.

The consumer shall have to obtain necessary statutory clearance in advance before commencement of the work. The consumer shall also complete the extension work within the time schedule prescribed in clause 4.58 of this Code, and shall intimate the date of completion of extension work in writing to licensee.

Release of LT connection:

4.34 On receipt of test report and document related to other necessary statutory clearances and intimation that the installation work in consumer’s premises and service line work have been completed, the licensee shall inform the consumer, within 3 working days, the date of inspection/testing of the consumer’s installation, if inspection is required to be carried out. In such case, the licensee shall inspect and test the consumer’s installation as required of him under regulation 31 of the Central Electricity Authority (Measures relating to Safety and Electric Supply) Regulations, 2010 (hereafter CEA Safety Regulation) in the presence of the applicant or his authorized representative and his Licensed Electrical Contractor. If on inspection, the licensee finds any defect (e.g. consumer’s installation not completed, bare ends of conductor/joints not properly covered with insulating tape, wiring of such nature that it is dangerous to life/property, etc.), he shall intimate the same to the applicant preferably on the spot under proper receipt.

4.35 The applicant shall get all defects / rectified within 10 working days from receipt of intimation of defects as specified in clause 4.34 of this Code and inform the licensee in writing under acknowledgement. In case the applicant fails to rectify such defects or fails to inform the licensee about rectification of defects within above time limit, the application form shall stand lapsed and the applicant will have to apply afresh. The licensee may grant additional time to the applicant for completion of works, in case the applicant submits a written request for the same, within 10 working days from receipt of intimation of defects.

4.36 On receipt of information from the applicant about removal of defects, the licensee shall on the spot stipulate a date for re-inspection of applicant’s premises in mutual consultation with the applicant, under-written acknowledgment. The date of re-inspection must be scheduled within 3 working days in urban areas and 5 working days in rural areas from the date of receipt of such information after payment of necessary fee.

4.37 If on re-inspection the defects pointed out earlier are found to persist, the licensee shall again record the same and hand over a copy of the same to the applicant or his authorized representative available on site. The application form shall then stand lapsed and the applicant shall be informed accordingly in writing under acknowledgement:

Provided that if the applicant feels aggrieved by the licensee’s action or omission, the applicant may file his representation to the concerned Electrical Inspector.

4.38 If satisfied with the test results, the licensee shall arrange to install and seal the meter in presence of the consumer and release the connection within the stipulated time specified in this Code. A cubical for housing the meter shall be provided by the licensee.

4.39 The recommended size and ratings of cable for service connection, transformers and power load are shown in Annexure 10. For single phase connection twin core cable and for 3 phase connection four core cable shall be used for service connection.

4.40 On request of HT industrial consumer, licensee may provide a separate independent LT connection in same premise of HT industrial connection, to meet out its essential load during emergency on non-availability of supply in HT connection, subject to following conditions:

(i) Maximum permissible connected load - 20 KW

(ii) Billing shall be done at non-domestic tariff.

(iii) Consumer will be required to pay necessary charges including cost of extension, service connection charges and security deposit as per prevailing rates.

(iv) The LT connection should be separate and isolated from installation from which power is used in HT connection, and in no way interconnected with HT installation.

(v) The consumer shall be required to make foolproof arrangement to the satisfaction of licensee to ensure that there should not be any possibility of feed back from one supply to other. In such case LT connection can be disconnected.

(vi) Separate LT agreement to be executed and sub clause (iv) and (v) above will be incorporated in LT agreement.

(vii) LT connection will be provided when there is no outstanding dues against HT connection.

22 Release of HT/EHT connection:

4.41 On receipt of an application form for supply of electricity at HT/EHT the licensee shall inform the consumer in writing the date of inspection of the site to examine the feasibility of the supply applied for within 5 working days. The consumer or his authorized representative shall remain present at the time of inspection. In case supply at EHT / connectivity at EHV sub-station is required, the applicant may submit a copy of application to transmission company simultaneously for connectivity. The distribution licensee and the Transmission Licensee shall carry out joint inspection, check the feasibility of supply, fix the take off point, point of entry of the supplier’s line, the position of meter, metering equipment and other equipments of the supplier. The transmission licensee shall intimate the feasibility of connectivity or otherwise within 30 working days of receipt of the application forms and issue demand note for estimate of charges after sanctioning the estimate within 60 days after issue of feasibility report. After payment of necessary charges related to extension of EHT system Distribution Company shall carry out load sanction, and issue demand note for payment of security deposit and execution of agreement by consumer.

4.42 In case of HT connection where connectivity is from distribution system, feasibility certificate shall be issued within 15 days of receipt of application form. Further within 30 days of issue of feasibility certificate licensee shall communicate sanction of estimate and demand note indicating the amount of security deposit and other charges relating to execution of agreement. Meter shall be fixed at entry point of premises in such a manner that it is protected from rain etc. and is easily accessible without getting premises unlocked or open for reading purpose. The last span of an HT connection shall be preferably through the Aerial Bunched Cable, and all connections of CT/PT and meter shall be through armoured cable for both HT and EHT connections.

4.43 Supply to HT industrial consumers shall normally be given through HT feeder exclusively meant for industries. Supply through a separate feeder from the nearest 33/11 KV or EHT substation should be preferred in case of continuous process industries or load of 3 MVA or more. In no case should a line connecting two EHT sub-stations (i.e. trunk line) be tapped for giving supply to any consumer.

4.44 Supply to HT consumer (both at 11 KV or 33 KV) shall normally not be extended from a rural feeder. If supply is given from a rural feeder, the consumer shall be informed that the supply shall be restricted and regulated in accordance with the restrictions imposed on the rural feeders as per grid conditions. Such consumer may be required to furnish a declaration to the licensee that no claim for indemnification shall be made by the consumer for the restrictions in supply.

4.45 At the point of supply, the HT & EHT consumers shall provide suitable protective devices as per the provisions of regulation 35 of the Central Electricity Authority (Measures relating to Safety and Electric Supply) Regulations, 2010. The co-ordination of protection system of consumer with licensee’s system shall have to be approved by the licensee before commencement of supply. Meters, and associated equipment shall be installed by the licensee at the point of supply.

4.46 HT (33KV and 11KV) consumers shall install step-down transformers with a vector group with delta winding on the high voltage side and star winding on the low voltage side, with the neutral terminal brought out and solidly earthed.

The transformer may preferably be energy efficient.

4.47 The consumer after completion of installation work in his premises shall furnish to the licensee permission from electrical inspector to energize the installation and environment clearance wherever applicable. In case of mines permission from Inspector of Mines shall have to be furnished.

Damage to licensee’s equipment in consumer’s premises:

4.48 The meter and its accessories etc. must on no account be handled or removed by anyone who is not an authorized employee/representative of the licensee. Seals which are fixed on the meters/metering equipments and meter box must on no account be tampered with, damaged or broken. It is the consumer’s responsibility to keep in safe custody the licensee’s equipments and seals on the meters/metering equipments within the consumer’s premises.

4.49 In the event of any damage caused to the licensee’s equipments within the consumer’s premises by reason of any act, neglect or default of the consumer or his employees, the cost thereof as claimed by the licensee shall be payable by the consumer. If the consumer fails to do so within 30 days after demand, it shall be treated as a contravention of the terms and conditions of this code and the electricity supply is liable to be disconnected, after due notice. The consumer shall however be liable to pay the charges as per the provision in relevant tariff order and shall have to clear the outstanding dues before reconnection as per provision in clause 10.19 of the Code.

Dedicated Feeder

4.50 Consumers desirous of getting power supply from dedicated feeder may request for such facility to the licensee. The dedicated feeder may be extended from the substation to the consumer’s point of supply. In such cases the consumer shall be liable to pay the cost of bay and all protection switchgears and its accessories provided at the substation for this feeder in addition to the cost of laying of the feeder. On receipt of such request, the licensee will check the feasibility based on merit of providing a dedicated feeder to the consumer’s premises. Such dedicated feeder shall be the property of the licensee and shall be maintained by the licensee. Such feeder shall not be used to extend supply to any other consumer within the initial period of two years from the date of its commissioning without written consent of the consumer who has paid the cost of line and bay.

4.51 Basis for assessment of light and fan load for LT connections:

For assessment of load of a building / group of buildings or multi-consumer complex, the following norms shall be adopted:

Load

(i) Residential Use For every 400 sq. ft. built up area or part thereof 1 KW

Provided that the assessment of load for houses for economically weaker section (EWS) being constructed under any scheme of the Govt., shall be as follows:- Up to 400 sq. ft. built up area in the area of aa. Municipal Corporation (Nagar Nigam) 1 KW b. Municipal Committee (Nagar Palika) 0.75 KW c. Nagar panchayat / Grampanchayat 0.50 KW

(ii) Non-Residential Use

(a) For every 200 sq. ft. built up area or part thereof 1 KW

(b) 1000 sq.ft. built up area or part thereof for shed / godown / school 1 KW For assessment of load of a housing colony and non- residential plots in the housing colony the following norms shall be adopted:

(i) For residential colonies For every 500 sq. ft. plot area or part thereof 1 KW

(ii) For non-residential plots For every 200 sq. ft. plot area or part thereof 1 KW Note:

(i) The aforesaid norm for assessment of load shall not be applicable where consumer applies for demand bases tariff connection.

(ii) Load assessment shall be done as per the plan approved by the competent authority.

(iii) The load of the common facilities like lift, water pump, street lights etc.

shall be taken as declared by the developer/builder/society/consumer.

(iv) The aforesaid procedure for estimation of load is for the purpose of bringing about uniformity in the assessment of the load and for providing infrastructure. However, security deposit, etc. shall be worked out on the basis of the actual load as requested by the consumer and individual consumer(s)/multi consumer complex and housing colony(s).

(v) For the purpose of computation of load, the built up area of individual consumers in the case of residential multi-consumer complexes shall be taken whereas in the case of non-residential multi-consumer complexes the entire built up area of the complex shall be taken.

(vi) However, the applicant may apply for more than computed load based on his actual need and in such cases the infrastructure is to be developed for the load requisitioned.

4.52 Supply to Multi-Consumer Complex and Housing colonies-Special conditions:

(i) A building or a group of buildings which normally require(s) one or more than one LT connection and for a total load of 50 KW or above, assessed as per clause 4.51 of this Code, shall be treated as multiconsumer complex for the purpose of electric supply. A multi-consumer complex shall include residential, non-residential and commercial complexes, housing colony, office complexes, educational and training institutions etc.

(ii) Supply to a multi-consumer complex shall be arranged through a separate distribution transformer of adequate capacity but not less than capacity of 100 KVA. The cost of extension including 11 KV line, distribution transformer and L.T. lines/ cables shall be borne by the developer/ builder/ housing society/ group of consumers/ consumer, who applies for the connection. The applicant shall have to provide suitable space required for the construction of the distribution transformer substation free of charge.

(iii) In case no outdoor space can be provided by the applicant for installation of distribution transformer / sub-station or if the applicant wants to install the transformer sub-station indoor, the required space for housing the transformer substation and meters shall be provided by him free of cost for which rent or premium shall not be payable by the licensee. In such case transformer shall be of dry type apart from being energy efficient and all safety measures as per prevailing rules and regulations should be taken up and followed.

(iv) If such an applicant wants to lay 11 KV and/or LT line through underground cable, he shall be allowed to do so subject to the condition that the relevant Indian Standards are followed.

(v) If such applicant wishes to provide transformer of rating more than 315 KVA, 11/0.4 KV with special type of protection equipment (with ISI mark), such consumer shall have to install one extra transformer unit of same capacity. The applicant shall bear the cost of extension of 11KV line, sub-station bay, if any, distribution transformer and LT lines / LT cables.

(vi) In case the total load of the multi-consumer complex/housing colonies including all phases exceeds 1500 KW, assessed as per clause 4.51, the applicant shall provide necessary land measuring not less than 40 x 30 meters at a token premium of Re.1, for construction of 33/11 KV sub-station by the licensee. The location of the same shall be selected by the Engineer in-charge of the area in consultation with the applicant.

(vii) If a building/ group of buildings come(s) under the category of multiconsumer complex or housing colony due to additional construction or additional requirement of load, and if a separate distribution transformer of sufficient capacity for giving supply to such building(s) was not provided earlier then, it will be provided at the cost of the applicant. In case, for such purpose, capacity of the existing distribution transformer substation is required to be augmented, the same may be done by the licensee at the cost of the applicant. Further, in case the total load of multi consumer complex/housing colonies including all phases (existing and adjacent proposed) exceeds 1500 KW, applicant has to provide land measuring not less than 40x30 meters for construction of 33/11 KV sub-station at a token premium of Rs./1-.

4.53 Supply in under developed colonies – special provisions:

There are instances of cluster of plots or houses, developed and constructed, either fully or partly, by developer/builder for which necessary permissions/sanctions from the State Government/local bodies/competent authorities under the appropriate laws and rules for colonies have not been obtained and extension of line work has not been completed. In such cases generally the individual buyer of plots /houses may apply for electricity connection. The connections may be served to such individual consumers on payment of proportionate cost of external electrification by such applicants.

The proportionate cost for single phase and three phase connection which shall be worked out on the basis of the average cost of electrification of housing colonies/multi-consumer-complexes, sanctioned in the past in licensee's area. Such charges shall be approved by the Commission from time to time. Extension works for such applicants or colonies shall be done subject to realisation of minimum of 25% of the cost of extension including 11KV line and transformer sub-station, required to release connections to present applicant(s). If the amount payable by the applicant(s) is found less than 25% of the cost of extension, the applicants shall have to pay the excess cost of estimate in proportion to the load applied so as to enable the licensee to carry-out the extension work. For subsequent connection in said colony consumers shall have to pay extension charge fixed by the Commission even where no extension is involved to compensate the expenditure already incurred by the licensee. However, if further extension is involved for the subsequent applications same procedure be followed.

An Illustration in this respect is shown in Annexure 13(A).

4.54 Supply to LT Agriculture/irrigation pumps sets-Special Conditions:

(i) Electricity supply to agriculture/irrigation pump set, may also be given to a registered co-operative society of consumers or to a group of farmers recognized by the licensee, at one point.

(ii) The limit to which expenditure may be incurred by the licensee for supply of electricity to agriculture/irrigation pump shall be fixed by the Commission if any from time to time. Expenditure involved in giving supply in excess of the limit fixed by the Commission shall be borne by the consumer.

(iii) The consumer shall be intimated within 30 days of inspection whether the licensee can take up the work with its own funds or whether the work can be taken up only after the extra cost of the works is deposited by the consumer, if extension of line is required. The licensee shall inform the consumer accordingly and also intimate the exact amount required to be deposited by the consumer.

(iv) In case the State Government wishes to bear the cost involved in giving supply to agriculture pumps either fully or partly, such subsidy amount should be deposited with the licensee in advance. The licensee should also explore the possibility of taking up the work of extension of distribution mains and/or augmentation of distribution transformer capacity, if required, to supply electricity to irrigation pumps through financial assistance available under any scheme of the State or Central Government or financial institution like REC, etc.

4.55 Supply for Public Street Lights- Special Provisions:

(i) Application for supply of electricity to public street lights shall be submitted in the prescribed form (Annexure-1) to the local office of the licensee by the Municipal Corporation or Municipality or Nagar Panchayat or Gram Panchayat or local body or any Government Department or any other organization made responsible by the State Government to maintain public street lights (which shall herein after be called by the generic term ‘local body’).

(ii) Application for public street lights shall be accompanied by resolution of the local body and the sketch indicating the number of poles, existing or new, where streetlights are required. The licensee shall not provide a new street light connection or additional street light points if the local body has any electricity dues against it.

(iii) The local body shall bear the cost of arranging of electricity supply to public streetlights as provided in clause 4.3 of this Code.

(iv) The licensee shall intimate the cost of extension, if required, in writing, within 15 days in urban areas and within 30 days in rural areas from the date of application form. The work shall be taken up only after the amount is deposited and necessary agreement is executed by the local body.

(v) A suitable double compartment weatherproof box be provided by the licensee, to house the energy meter.

(vi) The fixtures, bulbs/timer etc. shall be supplied by the consumer and replaced by the licensee within 7 days of receipt. The timer shall be set to switch on street lights fifteen minutes before sunset and switch off the street lights fifteen minutes after sunrise. The licensee shall carry out switching on and switching off of street light / replacement of fixtures/bulbs/timer, etc. on the poles on the request of the streetlight consumers. All such services shall be on chargeable basis.

Maintenance work of special street light support such as on tubler support, high mast light with under ground wiring etc. executed by local body shall be done by local body only.

(vii) New connection for public street line in urban area be preferably with suitable timer.

4.56 Supply to small / cottage industry – special provisions:

In order to rationalize the cost of extension payable by small / cottage industries up to 25 HP load, the average cost of extension based on such sanction in the past in licensee’s area may be worked out separately for urban and rural area and got approved by the Commission. This cost of extension shall be payable by the consumer for small / cottage industry up to 25 HP load on per HP basis, irrespective of any extension is required or not. The extension work wherever required can be done subject to realization of minimum 50% of cost of extension required to release the connection on the basis of per HP rate approved by the Commission and load applied. In case the estimated cost of extension is found more than twice the amount payable by the applicant on the basis of rate approved by Commission and load applied the applicant have to pay the excess cost of extension in addition to the cost of extension per HP basis as fixed by the Commission.

An illustration in this respect is shown in Annexure 13 (B).

This facility will be available till charges for extension of line for release of connection to such category of consumer is decided by the commission under Miscellaneous and General Charges if any as specified in clause 4.3 of this Code.

One point supply to group of connections

4.57 In order to encourage HT connection instead of individual connections to group of LT consumers in residential colonies or commercial complexes, the Commission may consider to provide certain percentage of rebate to such HT consumer in the applicable HT tariff. The distribution company may install 11/.4 KV transformer, its related HT & LT protective devices and maintain the distribution transformer by billing the monthly charges as approved by the Commission. This will avoid initial capital investment by consumer for installation of transformer sub-station and will give relief to the consumer from routine maintenance of transformer.

The distribution company may take up the matter with Commission through petition after proper study and evaluation, which will be approved by the Commission after following due regulatory process.

4.58 Schedule for completion of various activities relating to new connection and increase of load The licensee shall process and give supply of electricity to various consumers within the time specified in the table below. For the purpose of this code urban area means area of Nagar Nigam, Nagar Palika and Nagar Panchayat and other than urban area means rural area:

Sl.

No.

Type of Service Time Limit for Rendering the Service 1 a) Low Tension (LT) connection Notice of inspection on receipt of complete application form 3 working days b) Inspection after sending notice Urban areas 2 working days Rural areas 5 working days c) i) Issue of demand note after inspection to the applicant for payment of estimated charges (if extension work is not required and the connection is to be given from the existing network) Urban areas Rural areas 5 working days 7 working days ii) Issue of demand note after inspection to the applicant for payment of estimated charges (if the extension work or enhancement of transformer capacity is required) a) Urban areas b) Rural areas 10 working days 22 working days d) Where no extension is required/after completion of extension work - Release of connection after payment of necessary charges, execution of agreement and submission of test report by the applicant after completion of extension work/ where no extension required, a. Urban area b. Rural area 10 working days 15 working days e) Completion time for extension of work where extension /augmentation of distribution main is required a) All connections excluding agriculture b) Agricultural connection when clear access to fields is available c) Agricultural connection during season when no clear access is available 60 days 90 days 180 days from the date access is made available

2. High Tension (HT) Connection a) Informing feasibility after receipt of the application form 15 working days b) Issue of demand note of estimated charges (after the date of issue of notice of feasibility) 30 days c) Completion time for extension of works after payment d) Serving of connection after payment of necessary charges and execution of agreement by the applicant, subject to receipt of clearance from Electrical Inspector within reasonable time after completion of extension work 90 days 30 days

3. Extra High Tension (EHT) Connection a) Informing feasibility after receipt of the application form including connectivity consent required if any 30 days b) Issue of demand note of estimate charges after issue of notice of feasibility 60 days c) Completion time of extension work after payment d) Serving of connection after payment necessary charges and execution of agreement by the applicant subject to receipt of clearance from Chief Electrical Inspector after completion of extension work 180 days 30 days 30

4.59 Temporary Power Supply for LT and EHT/HT connection:

(i) Any person requiring supply of electricity for a purpose that is temporary in nature, and for a period of one year or less, may apply for temporary power supply in the prescribed form (Annexure- 1 or 2) along with documents prescribed in clause 4.16 and 4.17 of this Code. The applicant shall also furnish the proof of occupation of premises or NOC from owner of premises as the case may be. If the supply is required at a place owned by local authority, NOC from local authority is required. A temporary supply shall be initially for a period maximum up to one year subject to extension based on technical feasibility at the time of extension.

(ii) Release of temporary connections is not a matter of right. It can be given only when it is technically feasible and subject to compliance of safety requirements as specified in CEA Safety Regulation, 2010.

(iii) In case temporary supply is required for construction purposes, where permanent connection will be required subsequently, feasibility of permanent connection shall first be examined prior to sanction of temporary connection.

The feasibility of subsequent permanent connection shall be informed to the applicant before serving temporary connection.

(iv) The grant of temporary connection does not create a right in favour of the applicant for claiming a permanent connection, which should be governed by provisions of the Act and Regulations.

(v) If extension work is involved and is to be executed by the license at the request of the consumer then the licensee shall intimate to the applicant the charges to be paid for laying and also dismantling the extension work, meter rent together with the charges for the estimated monthly consumption and the rental of equipment and material.

Provided the consumer shall have the option either to take back the material used for temporary connection or receive credit of the depreciated value, as per prevailing rules, for materials dismantled and returned to stores, in good condition, after disconnection of supply. Licensee may recover security deposit from consumer for line or plant as per clause 6.3 of this Code.

(vi) An amount equal to estimated bill for three months or for the period of temporary connection requisitioned whichever less is payable before serving temporary connection, subject to replenishment from time to time and adjustment in the last bill after disconnection. In case the consumer fails to pay the bills in time and the advance with the licensee does not cover the charges for the balance period, the supply is liable for disconnection.

(vii) The licensee shall release the supply maximum within 3 working days of payment of charges and compliance of other requirements by the consumer, where extension of distribution mains is not required. Where extension of distribution mains is required, the supply shall be released within the 30 days in case of LT consumers, 60 days in case of HT/EHT consumers.

(viii) The consumer shall be responsible for upkeep of the line from the distribution mains to the point of supply.

(ix) The regular readings of the meter may be taken during the period of the temporary connection to ensure that the charges payable for actual consumption do not exceed the advance payment received. A month for the purpose of billing of temporary supply shall mean 30 days from the date of connection or part thereof.

(x) For extension of the period of temporary supply, the consumer shall apply to the licensee in writing at least 7 working days before the date of expiry of temporary supply.

(xi) After, the period of temporary supply is over and supply has been disconnected, the licensee shall prepare the final bill and send it to the consumer within 30 days from the date of disconnection of supply and return the balance amount, if any, within 90 days after disconnection of supply or within 60 days of submission of original money receipt or indemnity or declaration in case of loss of receipt by the consumer whichever is latter. The licensee will be liable to pay simple interest @ 1% per month or part thereof on the amount of refund outstanding from the due date of refund. The consumer may mention the desired mode of refund in application form.

Exceptions:

4.60 Nothing contained in this chapter shall be taken as requiring a licensee to give supply of electricity to any premises if he is prevented from doing so due to force majeure conditions as given in clause 13.1.

4.61 Provided that in case temporary supply is required in premises/place where 100 or more persons are likely to assemble, applicant shall submit NOC from District Magistrate and clearance of Electrical Inspector.

4.62 Provided further that in case any permit/NOC is withdrawn by the competent authority after energization of connection, supply shall be disconnected forthwith and shall be reconnected only after the permit/NOC is restored.

4.63 If there are outstanding dues on the premises, temporary connection shall not be given till such dues are paid by the consumer in full.

CHAPTER 5: GENERAL CONDITION OF SUPPLY Point of Supply:

5.1 Unless otherwise agreed to, the point of supply shall mean the point of incoming terminals of the switch gear installed by consumers:

(a) cut-outs /MCB in the case of LT consumers; and

(b) control switchgear that may be installed in the licensee’s or consumer's premises as agreed mutually in the case of HT or EHT consumers.

5.2 Supply shall be given at a single point in the premises otherwise as provided as clause 4.20 of this Code. However, in case of coal mines the licensee may provide supply at more than one point to consumer having regard to the physical layout of the installation and the requirements of the consumer. One of the connections of an existing industrial consumer who has two different connections for supply for the same purpose, if any, in his premises shall be discontinued on expiry of their present agreement after issue of 15 days notice.

Licensee’s Equipment at Consumer’s Premises

5.3 The consumer shall provide free of cost to the licensee necessary land belonging to the consumer and provide all reasonable facilities for bringing in not only the direct cables or overhead lines from the licensee’s system for serving the consumer, but also cables or overhead lines connecting licensee's other consumers and shall permit the licensee to install all requisite switchgears and connections thereto on the above premises and to extend supply to such other consumers through the cables and terminals situated at the consumer's premises, provided supply to the consumer in the opinion of the licensee is not thereby unduly affected.

5.4 The licensee is responsible for maintaining the meters and equipments, installed at consumer's premises from where electricity is supplied to the consumer.

Failure of fuse / supply:

5.5 If the licensee’s service fuse blows off at any time, complaint thereof should be made to the licensee’s call centre / local office as specified. Only authorized employees / persons possessing the photo-identity card of the licensee are permitted to replace these fuses in the licensee’s cut-outs.

Consumers are not allowed to replace these fuses. The licensee should not allow its employees / authorized persons to carry out any repairs in the consumer’s installations.

5.6 The licensee shall take all reasonable precautions to ensure continuity of supply of electrical energy to the consumer but shall not be responsible for or liable to the consumer for any loss to him or damage to his plant and equipment due to interruptions in supply of electrical energy due to force majeure conditions provided in clause 13.1 of this Code.

5.7 The licensee shall always be entitled for the purpose related with the working of its supply system to temporarily discontinue the supply for such period as may be necessary, subject to reasonable advance notice being given in this behalf, with the object of causing minimum inconvenience to the consumer.

Protection system after point of supply-

5.8 As per provision in regulation 35 of Central Electricity Authority (Measures relating to safety and electric supply) Regulations 2010 (hereinafter CEA Safety Regulation) the following controls shall be installed by the consumer after the point of supply so as to be readily accessible and capable of being early operated to completely isolate the supply to the installation. Such equipment being in addition to any equipment installed for controlling individual circuits or apparatus namely

(i) A linked switch with fuse or a circuit breaker by consumer of voltage which does not exceed 650 V.

(ii) A linked switch with fuse(s) or a circuit breaker for consumers having aggregate installed transformer/ apparatus capacity up to 1000 KVA if supplied at voltage of 11 KV and 2500 KVA if supplied at a voltage of 33 KV.

(iii) A circuit breaker along with linked switch by consumers having an aggregate installed transformer/ apparatus capacity above 1000 KVA if supplied at 11 KV and above 2500 KVA if supplied at 33 KV.

(iv) A circuit breaker of appropriate capacity by consumer availing supply at voltage exceeding 33 kV Protection system for individual transformer-

5.9 Every individual transformer shall have following protective equipments:

(i) A circuit breaker of adequate rating on both primary and secondary side of transformer having capacity 1000 KVA and above.

(ii) A linked switch with fuse or circuit breaker of adequate capacity on both primary and secondary side of transformer having capacity below 1000 KVA.

Provided that link switch on primary side of transformer may be of such capacity as to carry the full load current in closed condition and magnetising current of transformer at the time of opening on no load condition.

Distribution Transformer Sub-station (DSS)

5.10 As per provision in the Central Electricity Authority (Technical Standards for Construction of Electrical Plants and Electric Lines) Regulations, 2010 (hereinafter CEA Construction Standard Regulation). Particulars / parameters for distribution transformer/sub-station shall be as follows:

Parameter 33 KV 11 KV 0.415 V Nominal system voltage (kV) 33 11 0.415 Highest system voltage (kV) 36 12 0.450 34 System earthing Solidly earthed system Solidly earthed system Solidly earthed system Frequency (Hz) 50 50 50 Lightning impulse withstand voltage (kV peak) 170 75 - Power frequency withstand voltage (dry) (kV mms) 70 28 3

5.11 The distribution transformer can be indoor or outdoor type. The sub-station can be constructed underground where there is paucity of space or for supply to underground installations. Dry type transformers only shall be installed for installation inside residential and commercial buildings. Transformer in flood prone areas shall be above the expected water level during flood.

5.12 The maximum losses of oil filled distribution transformers shall not exceed as that for at least three star rating transformer specified by Bureau of Energy Efficiency (BEE).

Transformer Mounting Structure:

5.13 The following types of transformer mounting arrangement may be provided.

(1) The transformer shall be mounted on a single pole, double pole structure or on a plinth depending upon site requirements, size and weight of the transformer.

(2) Direct single pole mounting shall be used for transformer upto 25 kVA only.

(3) The transformers of more than 25 kVA and upto 250 kVA can be mounted on double pole structure or on plinth. Transformers above 250 kVA shall be mounted on plinth only.

Protection of transformer

5.14 For 33/.4 kV transformer, suitable high rupturing capacity cartridge fuses or moulded case circuit breakers (MCCB) or miniature circuit breakers (MCB) or air break switch shall be provided on low voltage side of transformers. The high voltage side of these transformers shall be protected by drop out expulsion type fuses or circuit breakers.

5.15 For 11/.4 kV transformer suitable high rupturing capacity cartridge fuse or MCCB or MCB or Air break switch shall be provided on low voltage side of transformer of 100 KVA and above. The high voltage side of these transformer shall be protected by drop out expulsion type fuses or circuit breakers.

5.16 Surge arresters of rating 9 kV on 11 kV, 20kV on 22 kV and 30 kV on 33 kV outdoor type shall be used for diverting the lightning surges to earth.

Earthing of transformer

5.17 Connectivity of equipments with earthing shall be as follows:

(1) Pipe earthings or rod earthing shall be provided for the distribution substation complying with relevant IS. Three (3) Nos. earth pits with three grounding electrodes shall be provided. Adequate to keep the earth resistance low.

(2) Earth connections shall be made as under:

(a) To one of the earth electrode:

One direct connection from the high voltage surge arrester and another direct and separate connection from low voltage surge arrester if low voltage surge arrester is provided.

(b) To each of the remaining two electrodes:

(i) Separate connection from the neutral side of the transformer.

(ii) Transformer body earthing 1 No., one connection from the handle of the 33 kV or 11 kV air break switch, and channel earthing.

(iii) One separate connection from the earthing terminal of the poles.

(3) The transformer neutral earth pit shall be independent just opposite the surge arrester earth pit.

Reactive Compensation for transformer:

5.18 The following points be taken into consideration at the time of reactive compensation:

(1) Where the power factor is low, reactive compensation shall be provided on the distribution transformers by fixed or automatic switched type capacitors of adequate rating.

(2) In case of fixed capacitors, it shall be ensured that the rating of the capacitors is such as to prevent over compensation during off peak period.

(3) In cases where loads fluctuate very fast, a suitable dynamic compensation switched capacitors shall be considered.

Setting of protective equipment of HT Consumers:

5.19 All transformers, switch-gears and other electrical equipments in the installation of the consumer and also those directly connected to the feeders or lines of the licensee shall be of suitable design and be maintained by the consumer to the satisfaction of the licensee. The setting of fuses and relays on the consumer’s control gear, as well as the rupturing capacity of any of his circuit breakers, shall be subject to the approval of the licensee. The rupturing capacity of circuit breaker shall be at least 20% more than the fault level where circuit breaker is proposed to be installed to meet out future increase of fault level.

36 Apparatus interfering with licensee’s system

5.20 The licensee may discontinue the supply giving reasons if the consumer installs any instrument, apparatus that are likely to affect adversely, the supply to other consumers by giving 24 hrs notice to the consumer.. Supply shall be restored on taking appropriate remedial action by the consumer to the satisfaction of the licensee Prior approval from Electrical Inspector

5.21 Notwithstanding the provisions under clause 5.8 and 5.9 of the Code, it is necessary that the HT & EHT consumer should obtain prior approval of the Electrical Inspector about the suitability of protective devices or circuit breakers and its charging in accordance with the provisions of the prevailing laws, rules and regulations and shall be submitted to licensee before availing connection. Manufacturer’s test certificate in respect of all H.T. apparatus shall be produced, if required.

Distinction of different circuits:

5.22 The owner of every generating station, sub-station, junction-box or pillar in which there are any circuits or apparatus, whether intended for operation at different voltages or at the same voltage, shall ensure by means of indication of permanent nature that the respective circuits are readily distinguishable from one another.

Danger Notices:

5.23 The owner of every installation of voltage exceeding 250 V shall affix permanently in a conspicuous position a danger notice in Hindi and English.

Inspection and Testing of Consumer’s Installation

5.24 Before any wiring or apparatus in the case of low-tension consumer, is connected to the system, it shall be subject to inspection and approval of the licensee and no connection shall be made without the licensee’s approval.

5.25 If the consumer’s installation is found to be not safe for connection, the licensee shall advise the consumer in writing specifying the defects to be rectified. On receipt of intimation of rectification of defects, the licensee shall retest the installation.

5.26 The licensee shall levy no charge for the first test. Subsequent tests, necessitated due to faults found at the initial test shall be charged for in accordance with the rates approved by the Commission. The licensee will not accept any responsibility with regard to the maintenance or testing of wiring or apparatus on the consumer's premises.

Precautions against leakage before connection:

5.27 The supplier shall not connect with his works the installation or apparatus on the premises of any applicant for supply unless he is reasonably satisfied that 37 the connection will not at the time of making the connection cause a leakage from that installation or apparatus of a magnitude detrimental to safety which shall be checked by measuring the installation resistance as under in accordance with provision in regulation 35 of CEA Safety Regulation.

(i) all equipments shall have the insulation resistance (IR) value as stipulated in the relevant Indian Standards;

(ii) on application of 500 V DC between each live conductor and earth for a period of one minute the insulation resistance of installation and equipment of voltage not exceeding 650 V shall be at least 1 MEGA OHM or as specified in the relevant Indian Standards:

(iii) on application of 2.5kV-DC between each live conductor and earth for a period of one minute, the insulation resistance of installation and equipment of voltage exceeding 650 V but not exceeding 33 kV shall be at least 5 MEGA OHM or as specified in the relevant Indian Standards.

5.28 If the supplier declines to make a connection under the provisions of clause

5.27 of this Code, he shall convey to the applicant the reasons in writing for so declining.

Extensions and Alterations:

5.29 As per provision in regulation 29 of CEA Safety Regulation, no electrical installation work, including additions, alterations, repairs and adjustments to existing installations, except such replacement of lamps, fans, fuses, switches, low voltage domestic appliances and fittings as in no way alters its capacity or character, shall be carried out upon the premises of or on behalf of any consumer, for the purpose of supply to such consumer except by an electrical contractor licensed in this behalf and under the direct supervision of a person holding a certificate of competency. Extension or alteration of load to all high-tension installations will have to be approved by the Electrical Inspector and similarly for all extensions and alterations of electrical installation in mines will have to be approved by Inspector of Mines.

5.30 If as a result of such proposed extensions and alterations, there is possibility of an increase in connected load or contract demand over the sanctioned connected load or contract demand, the consumer shall take steps to submit requisition for additional supply. Failure to regularize the increase in connected load or contract demand may not only result in billing at the penal rates, as provided for under this Code, but may also result in disconnection of supply after due notice.

Access to Consumer’s Premises for inspection of Consumer’s Installation

5.31 The Distribution Licensee or any person duly authorized by Distribution Licensee may, at any reasonable time, and on informing the occupier of his intention, enter any premises to which electricity is, or has been, supplied by him, or any premises or land, under, over, along, cross, in or upon which the electric supply-lines or other works have been lawfully placed by him for the purpose of:

(1) Inspecting, testing, repairing or altering the electric supply lines, meters, fittings, works and apparatus for the supply of electricity belonging to the Distribution Licensee;

(2) Ascertaining the amount of electricity supplied or the electrical quantity contained in the supply; or

(3) Removing where a supply of electricity is no longer required, or where the Distribution Licensee is authorized to take away and cut off such supply, any electric supply-lines, meters, fittings, works or apparatus belonging to the licensee.

5.32 A licensee or any person authorized as aforesaid may also, in pursuance of a special order in this behalf made by an District Magistrate and after giving not less than 24 hours’ notice in writing to the occupier:

(1) Enter any premises or land referred to in clause 5.31 of this Code for any of the purposes mentioned therein;

(2) Enter any premises to which electricity is to be supplied by him, for the purpose of examining and testing the electric wires, fittings, works and apparatus for the use of electricity belonging to the consumer.

5.33 Where a consumer refuses to allow the licensee or any person authorized as aforesaid to enter his premises or land in pursuance to the provisions of above clauses, or when such licensee or any person has so entered, refuses to allow him to perform any act which he is authorized by those clauses to perform, or fails to give reasonable facilities for such entry or performance, the licensee may, after the expiry of 24 hours from the service of a notice in writing on the consumer, cut off the supply to the consumer for so long as such refusal or failure continues.

5.34 The HT and EHT consumers shall maintain average monthly power factor as specified by the Commission in tariff order from time to time. Consumers shall be liable to pay penalty or receive incentive as may be specified by the Commission, from time to time, on account of variation from specified power factor. The licensee may discontinue supply, after due notice of 15 days, to any installation where the average monthly power factor is found less than 70% without prejudice to the right of the licensee to levy demand/ minimum charges as applicable during the period of disconnection.

39 PROTECTION AND EARTHING IN LT CONSUMER PREMISES:

Wiring and installation of equipments and apparatus in LT consumer’s premises

5.35 For the protection of the consumer and the public in general, it is necessary that the wiring of the consumer's premises should conform to the Central Electricity Authority (Measures relating to safety and electric supply) Regulations 2010 (CEA Safety Regulations) and be carried out by a licensed electrical contractor. The materials used for wiring shall conform to the relevant specifications of the Bureau of Indian Standards or its equivalent.

Wherever applicable the materials used shall bear ISI mark. As soon as the consumer's installation for LT connection is completed in all respects and tested by the consumer’s contractor, the consumer should submit to the licensee, the contractor’s test report. The test report form for this purpose shall be submitted duly filled to the local office of the licensee before release of connection. It is important that the conditions stated therein are fully complied with, as otherwise there may be a delay in releasing the connection.

5.36 Provisions of regulation 15 of CEA Safety Regulation should be complied with in respect of consumer's installation. Only linked switch to operate the earthed and live conductors simultaneously, shall be used in the consumer's installation.

5.37 The consumer's mains shall, in all cases, be brought back to the licensee’s point of supply and sufficient cable shall be provided for connecting up with the licensee's apparatus.

Switches and Fuses:

5.38 The consumer shall provide proper linked quick-make and break main switches of requisite capacity to carry and break current in each conductor near the point of supply. The switches in the consumer’s premises shall be on the live wire and the neutral conductor shall be marked for identification where it leaves the consumer's main switch for connecting up to the meter. No single pole switch or cut-out should remain inserted in any neutral conductor.

Domestic appliances:

5.39 For the safety of the wiring at the consumer’s premises, separate circuit for heaters, geysers, air-conditioners and for cooking apparatus like oven, micro wave oven shall be run with adequate size of wire from the main distribution board of the consumer. Wall plugs used on the circuits for domestic appliances shall be of the three-pin type, the third pin being connected to "earth". Two pin plugs shall not be allowed. All appliances used in bathroom for heating or washing purposes or in any damp location must be effectively earthed.

Earthed terminal on consumer’s premises:

5.40 The supplier shall provide and maintain on the consumer’s premises for the consumer’s use, a suitable earthed terminal in an accessible position at or near the point of supply.

Provided that the consumer shall in addition to the aforementioned earthing arrangement, provide his own earthing system with an independent electrode.

5.41 The consumer shall take all reasonable precautions to prevent mechanical damage to the earthed terminal and its lead belonging to the supplier.

Earthing in consumer’s premises:

5.42 As Safety provision for electrical installation for voltage not exceeding 650V con

The Chhattisgarh State Electricity Supply Code, 2011

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