The Consumer Protection Act, 2019
Central Act · Act 35 of 2019107 provisions179 citing judgments
The enactment
| Long title | An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto |
|---|---|
| Type | Act |
| Citation | Act 35 of 2019 |
| Year | 2019 |
| Jurisdiction | Central |
| Ministry | Ministry of Consumer Affairs, Food and Public Distribution |
| Status | In force as published by the source |
| Provisions published | 107 |
| Subjects | consumer |
Full text, provision by provision
Every provision below opens in full, free and without an account.
- Section 1 Short title, extent, commencement and application.2 citing judgments
- Section 2 Definitions.26 citing judgments
- Section 3 Central Consumer Protection Council.3 citing judgments
- Section 4 Procedure for meetings of Central Council.
- Section 5 Objects of Central Council.1 citing judgment
- Section 6 State Consumer Protection Councils.3 citing judgments
- Section 7 Objects of State Council.1 citing judgment
- Section 8 District Consumer Protection Council.3 citing judgments
- Section 9 Objects of District Council.
- Section 10 Establishment of Central Consumer Protection Authority.1 citing judgment
- Section 11 Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners.3 citing judgments
- Section 12 Vacancy, etc., not to invalidate proceedings of Central Authority.10 citing judgments
- Section 13 Appointment of officers, experts, professionals and other employees of Central Authority.10 citing judgments
- Section 14 Procedure of Central Authority.1 citing judgment
- Section 15 Investigation Wing.2 citing judgments
- Section 16 Power of District Collector.
- Section 17 Complaints to authorities.2 citing judgments
- Section 18 Powers and functions of Central Authority.3 citing judgments
- Section 19 Power of Central Authority to refer matter for investigation or to other Regulator.3 citing judgments
- Section 20 Power of Central Authority to recall goods, etc.1 citing judgment
- Section 21 Power of Central Authority to issue directions and penalties against false or misleading advertisements.8 citing judgments
- Section 22 Search and seizure.2 citing judgments
- Section 23 Designation of any statutory authority or body to function as Central Authority.
- Section 24 Appeal.
- Section 25 Grants by Central Government.1 citing judgment
- Section 26 Accounts and audit.
- Section 27 Furnishing of annual reports, etc.2 citing judgments
- Section 28 Establishment of District Consumer Disputes Redressal Commission.1 citing judgment
- Section 29 Qualifications, etc., of President and members of District Commission.1 citing judgment
- Section 30 Salaries, allowances and other terms and conditions of service of President and members of District Commission.
- Section 31 Transitional provision.2 citing judgments
- Section 32 Vacancy in office of member of District Commission.
- Section 33 Officers and other employees of District Commission.
- Section 34 Jurisdiction of District Commission.3 citing judgments
- Section 35 Manner in which complaint shall be made.5 citing judgments
- Section 36 Proceedings before District Commission.1 citing judgment
- Section 37 Reference to mediation.1 citing judgment
- Section 38 Procedure on admission of complaint.7 citing judgments
- Section 39 Findings of District Commission.1 citing judgment
- Section 40 Review by District Commission in certain cases.
- Section 41 Appeal against order of District Commission.1 citing judgment
- Section 42 Establishment of State Consumer Disputes Redressal Commission.1 citing judgment
- Section 43 Qualifications, etc., of President and members of State Commission.1 citing judgment
- Section 44 Salaries, allowances and other terms and conditions of service of President and members of State Commission.1 citing judgment
- Section 45 Transitional provision.1 citing judgment
- Section 46 Officers and employees of State Commission.
- Section 47 Jurisdiction of State Commission.7 citing judgments
- Section 48 Transfer of cases.
- Section 49 Procedure applicable to State Commission.2 citing judgments
- Section 50 Review by State Commission in certain cases.
- Section 51 Appeal to National Commission.6 citing judgments
- Section 52 Hearing of appeal.
- Section 53 Establishment of National Consumer Disputes Redressal Commission.1 citing judgment
- Section 54 Composition of National Commission.
- Section 55 Qualifications, etc., of President and members of National Commission.
- Section 56 Transitional provision.1 citing judgment
- Section 57 Other officers and employees of National Commission.
- Section 58 Jurisdiction of National Commission.7 citing judgments
- Section 59 Procedure applicable to National Commission.2 citing judgments
- Section 60 Review by National Commission in certain cases.
- Section 61 Power to set aside ex parte orders.
- Section 62 Transfer of cases.
- Section 63 Vacancy in office of President of National Commission.
- Section 64 Vacancies or defects in appointment not to invalidate orders.
- Section 65 Service of notice, etc.
- Section 66 Experts to assist National Commission or State Commission.
- Section 67 Appeal against order of National Commission.15 citing judgments
- Section 68 Finality of orders.
- Section 69 Limitation period.
- Section 70 Administrative control.
- Section 71 Enforcement of orders of District Commission, State Commission and National Commission.3 citing judgments
- Section 72 Penalty for non-compliance of order.3 citing judgments
- Section 73 Appeal against order passed under section 72.1 citing judgment
- Section 74 Establishment of consumer mediation cell.
- Section 75 Empanelment of mediators.
- Section 76 Nomination of mediators from panel.
- Section 77 Duty of mediator to disclose certain facts.
- Section 78 Replacement of mediator in certain cases.
- Section 79 Procedure for mediation.
- Section 80 Settlement through mediation.
- Section 81 Recording settlement and passing of order.
- Section 82 Application of Chapter.
- Section 83 Product liability action 84. Liability of product manufacturer.1 citing judgment
- Section 84 Liability of product manufacturer
- Section 85 Liability of product service provider.1 citing judgment
- Section 86 Liability of product sellers.1 citing judgment
- Section 87 Exceptions to product liability action.
- Section 88 Penalty for non-compliance of direction of Central Authority.
- Section 89 Punishment for false or misleading advertisement.
- Section 90 Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant.
- Section 91 Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods.
- Section 92 Cognizance of offence by court.1 citing judgment
- Section 93 Vexatious search.
- Section 94 Measures to prevent unfair trade practices in e-commerce, direct selling, etc.
- Section 95 Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants.
- Section 96 Compounding of offences.1 citing judgment
- Section 97 Manner of crediting penalty.
- Section 98 Protection of action taken in good faith.
- Section 99 Power to give directions by Central Government.
- Section 100 Act not in derogation of any other.3 citing judgments
- Section 101 Power of Central Government to make rules.2 citing judgments
- Section 102 Power of State Government to make rules.2 citing judgments
- Section 103 Power of National Commission to make regulations.
- Section 104 Power of Central Authority to make regulations.
- Section 105 Rules and regulations to be laid before each House of Parliament.
- Section 106 Power to Remove Difficulties.
- Section 107 Repeal and savings.4 citing judgments
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