(1) The defaults ~:m tr,e pa . ,.", f. .. .• of governmenf servant in the fme bound d~livery of citizen related servO005 as defined in this Act shan no be counted towards ...· , .
misconduct as the purpose and obJect is to sensitize: the pUblic servant, towards the citizen and to. enhance and imbibe'a,'culture to deliver time bound .
services to ~he citizens.
(2) In case of habitual defaulter, the competent oift or shaU be competent to take appropriate-admlnistrative,o.ction after recordins afinding to this effect , ' ' but not before giving a show cau~,a notice and apport ntty of hearing to the defaUlting !:)ervant Explanatio .- For the purpose of this sub-~ection. a government servant shall be d emed to be habit'u'al def~lUlter in case he incurres more'.
than twenty five def~ults. in on~ ye:::r.
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(3) To 'en¢ourags,and enh'~:mce,the,efficiency .<;>f,the government s~rvants.
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it shall' be lav'.itul for the ,.compete:1t officer to recorrimend cash incentive not . .. . , ", ex~eeding'_flYe 'thousand rupees in aggregate in favour of a government seIVant agains~>whom no, deff,u!t is reported i . one year. On such HI .. .at ' ..
recommenda.;on, the Gov~mment or :he I~at body concemed, as the case may be, shaH be competent to grai1t'.such incentive as it deem frt and proper, ~. ~ . . .. .' .... " ~ .,' ., . .. ...:~ not exceeding the amount as recommended i;>y competent officer, alongwith certificate of z.ppreciation.·