(1) Every Government establishment shall appoint an officer not below the rank of a Gazetted Officer as Grievance Redressal Officer:
Provided that where it is not possible to appoint any Gazetted Officer, the Government establishment may appoint the senior most Officers as a Grievance Redressal Officer.
(2) The Grievance Redressal Officer shall maintain a register of complaints of persons with disabilities with the following particulars, namely:-
(a) date of complaint;
(b) name of complainant;
(c) name of the person who is enquiring the complaint;
(d) place of incident;
(e) the name of establishment or person against whom the complaint is made;
(f) gist of the complaint;
(g) documentary evidence, if any;
(h) date of disposal by the Grievance Redressal Officer;
(i) details of disposal of the appeal by the district level committee; and
(j) any other information.