(1) The head of the establishment shall ensure that the provision of sub-section (3) of section 3 of the Act are not misused to deny any right or benefit to persons with disabilities covered under the Act.
(2) On receipt of a complaint from an aggrieved person regarding discrimination on the ground of disability, the head of the private establishment employing twenty or more persons or a Government establishment shall -
(a) initiate action in accordance with the provisions of the Act; or
(b) inform the aggrieved person in writing as to how the impugned act or omission is a proportionate means of achieving a legitimate aim.
(3) If the aggrieved person submits a complaint to the State Commissioner for Persons with Disabilities, the complaint shall be disposed of within a period of thirty days:
Provided that in exceptional cases, keeping in view the urgency of the subject matter of the complaint, such a complaint may be disposed off in a time period of less than thirty days, as decided by the State Commissioner.
(4) No establishment shall compel a person with disability to partly or fully pay the costs incurred for reasonable accommodation.