(1) The distribution licensee shall supply 24x7 power to all consumers.
However, the Commission may specify lower hours of supply for some categories of consumers like agriculture.
(1) The Commission shall specify the following parameters to maintain the reliability of supply by the distribution licensee; namely:-
(a) total duration and frequency of outages per consumer in a year - a. System average interruption duration index (SAIDI);
b. System average interruption frequency index (SAIFI);
(b) the minimum outage time (in minutes) that the distribution licensee shall consider for the calculation of SAIDI or SAIFI, as the case may be
(2) The distribution licensee shall put in place a mechanism, preferably with automated tools to the extent possible, for monitoring and restoring outages.