No fee shall be levied for application to Grievances Redressal Officer, Designated Appeal Authority and State Appellate Authority.
Manner of receiving complaint.- (1) In case the notified services are not rendered or not rendered within prescribed time frame, then the aggrieved citizen shall file a written complaint in a format as nearly as possible as prescribed in Form-C through hand delivery, fax, post or registered post with the concerned Grievances Redressal Officer appointed by the public authority under section 6 of the Act. :
(2) The Grievances Redressal Officer shall upon receipt of the written complaint, give due acknowledgement to applicant as per Form B within three working days of the making of complaint.
Manner of giving notice. -(1) The Grievances Redressal Officer shall issue notice to the designated officer or the subordinate official responsible for delay or default in providing service/services within prescribed time limit. He shall also indicate the time limit within which delaying officer or official shall furnish reply to the notice.
(2) If the Grievances Redressal Officer is not satisfied with the explanation furnished by Designated Officer or Subordinate official responsible for providing service/services, the Grievance Redressal Officer shall proceed further as per rule 10.
Communicating the information of hearing .- (1) Information of hearing of the complaint by Grievance Redressal Officer shall be communicated by the Grievance Redressal Officer in one of the following manners, namely :-
(a) By hand delivery;
(b) Bypost;
(c) By Telephone/Fax/e-mail/SMS (whatever speedy communication opted by the applicant).
(2) The hearing date shall be communicated to complainant and/or Designated Officer, as the case may be, at least seven days in advance.
(3) The applicant or Designated Officer, as the case may be, shall make himself present during the hearing.
(4) If any party remains absent on the date of hearing even after the information of hearing being duly informed to him, then, the application may be decided ex-parte.
Procedure for Decision on Complaint. (1) The decision of Grievance Redressal Officer on orders of designated Officer or on complaint. made under section 6 shall involve the following steps, namely:-
(i) Review of concerned documents, public records or their copies.
(i) In exceptional circumstances, any other officer may be authorized for required investigation.
(iii) The Designated Officer or subordinate official as the case may be, may be summoned at the time of hearing.
(2) The decision of the Grievance Redressal Officer shall accompany reasons for arriving at such decision.
(3) The Grievance Redressal Officer shall dispose the appeal to him within thirty days.
(4) The Grievance Redressal Officer shall report every complaint which has not been redressed along with the details and nature of the complaints and reasons for non redressal of the complaints to the Designated Authority within fifteen days from the date of the order.
Communication of order by Grievance Redressal Officer :-.(1) The Grievance Redressal Officer shall arrange to deliver the copies of the decision to the parties concerned within seven days from the date of the order.
(2) In the event of recommendation for disciplinary action against Designated Officer or his subordinate public servant under section 8 (1)(c) or (d), as the case may be, the Grievance Redressal Officer shall send orders issued against him to the concerned Public Authority or Appropriate Authority.
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