(1) Every complaint received through toll free helpline numbers and Public Distribution System (PDS) portal shall be given a unique complaint number.
(2) The Deputy Director shall monitor all the complaints received through online e-PDS portal available on the department's website or through the telephonic helpline setup in this regard and shall forward the same to the concerned Nodal Officer for redressal.
Short title and commencement.
Definitions Identification of Priority Households section 10 Internal Grievance Redressal Mechanism.
section 14 4634 HARYANA GOVT. GAZ. (EXTRA.), NOV. 27, 2017 (AGHN. 5, 1939 SAKA) District Grievance Redressal Officer.
section 15 Procedure for registering complaints.
section 15 Procedure for disposal of compliants section 15 Power of District Grievance Redressal Officer.
section 15 Monitoring the disposal of complaints section 15
(3) After the verification of facts by the concerned Nodal Officer, he shall propose remedial action for its redressal and shall inform the complainant in writing or through e-mail or telephonically about the manner in which grievance has been redressed within a period of thirty days of the receipt of complaint.