(1) Anycligible person, whose appeal for obtaining service is rejected or who is not provided the service within the time specified in the order accepting the appeal by the First Grievance Redressal Authority under section 6, may file an appeal to the Second Grievance Redressal Authority within sixty days from the date of such rejection or the expiry of the time specified by the First Grievance Redressal Authority:
Provided that the Second Grievance Redressal Authority may admit the appeal after the expiry of sixty days if it is satisfied that the appellant was prevented by sufficient cause from filing the appeal in time.
(2) On reecipt of an appeal under sub-section (1), the Second Grievance Redressal Authority may passa reasoned order in writing etther accepting the appeal and directing the Designated Officer to provide service to the eligible person within seven working days or within such period, as may be specified or reject the same in writing detailing the reasons for.such rejection:
Provided that before rejecting the appeal, an opportunity of hearing to the eligible person shall be granted by the Second Grievance Redressal Authority:
Provided further that an order made by the Second Grievance Redressal Authority under this section shall be communicated to both the parties by registered post:
Provided further that the appeal made under sub-section (1) shall be decided by the Second Grievance Redressal Authority within a period of sixty days from the date of receipt af appeal, as far as possible.
8 The First Grievance Redressal Authority and the Second Grievance Redressal Authority shall, while deciding an appeal under the provision of this Act, have the same powers as are vested in civil court while trying a suit under the Code of Civil Procedure, 1908 (5 of 1908) in respect of the following matters, namely:—
(a) requiring the production and inspection of documents;
(b} issuing summons for hearing to the Designated Officer and the appellant; and
(c) any other matter, which may be prescribed.
9, (1) Where the Second Grievance Redressal Authority is of the opinion that the Designated Officer and/or any other official involved in the process of providing such service has failed to provide service without sufficient and reasonable cause, it may impose a lump sum penalty on the Designated Officer and/or any other official involved in the process of providing such service, which shall not be less than two hundred and fifty rupees and not more than five thousand rupees in each case.
HARYANA GOVT. GAZ, (EXTRA.), MAR. 26, 2014 Lo?
(CHTR. 5, 1936 SAKA)
(2) Where the Second Grievance Redressal Authority is of the opinion that the Designated Officer and/or any other official involved in the process of providing such service has/have caused undue delay in providing the service, it may impose a penalty up to the rate of two hundred and fifty rupees per day for such delay on the Designated Officer and /or any official involved in the process of providing such service, which shall not be more than five thousand rupees in each Case:
Provided that the Designated Officer and/or any other official involved in the process of providing such service shall be given a reasonable oppertunity of bemg heard before any penalty is imposed under sub-sections (1) and (2),
(3) The Second Grievance Redressal Authority may, by an order, give as compensation an amount up to one thousand rupees to the appellant to be paid by the Designated Officer or amy other official, as the case may be.
(4) The Second Grievance Redressal Authority may, if it is satisfied that the Designated Officer and/or any other official involved in the process of providing such service has/have failed to discharge the duties assigned under this Act without sufficient and reasonable cause, recommend disciplinary action against the defaulters under the service rules applicable to them in addition to the penalty imposed under sub-section (1).
10, Any person who is aggrieved by any order of the Second Grievance Redressal Authority, may file revision before the Commission within a period of ninety days from the date of such order:
Provided that the Commission may entertain the application after the expiry of the said period of ninety days, if it ig satisfied that the revision could not be filed in time due to a reasonable cause.
11. Notified services under this Act for which time limit have been framed shall be displayed locally and on website by the Secretary of the Department concerned for information of the public.