(1) The CRs shall.-
(a) represent the interests of consumers in the proceedings before the Commission;
Provided that a Consumer Representative (CR) shall not file representation for any particular party in any proceedings before the Commission.
(b) make suggestions to the Commission for capacity building of consumer groups and their effective representation before the Commission;
(c) take steps that enhance the efficiency of regulatory processes before the Commission.
(2) The Commission may also from time to time direct the Consumer Representatives (CRs) to take any all of the following measures:- 6 Compendium of HPERC Regulations, March 2021
(a) to educate consumers in respect of energy saving, methodology to tide over shortage situation, Demand Side Management and Consumer’s Rights in terms of the service to be provided by the Distribution Licensees;
(b) to provide testimony or advice to the Commission for the implementation of the Commission’s orders and regulations for safeguarding the interests of the Consumers;
(c) to assist the Commission in improving efficiency and efficacy in the consumer grievance redressal mechanism;
(d) to bring to the notice of the Commission instances of any non-implementation/.noncompliance of the Commission’s Orders and regulations:
Provided that unless specifically authorized by the Commission, in writing, the Consumer Representative (CR) while performing the functions as specified in these regulations, shall not make any direct communication with any Utility or the Forum or the Electricity Ombudsman, asking for any information:
Provided further that the aforesaid restriction is without prejudice to the right which a Consumer Representative (CR) may have under any law for the time being in force.