(1) The Ombudsman’s office shall preferably be located in the capital city of the State or at any District headquarters in the State:
Provided that the Ombudsman may hold hearings or proceedings at various places, within the State, in order to expedite the disposal of representations received before him.
(2) The Ombudsman appointed under sub- regulation (1) shall devote his whole time to the affairs of his office.
(3) The Commission shall provide the Ombudsman with a Secretariat. The staff strength of the said Secretariat and terms and conditions of appointment of the staff shall be determined by the Commission from time to time.
(4) All expenses of the Ombudsman including that of its office and secretariat shall be borne by the licensee and where there are more than one licensee such expenses shall be Compendium of HPERC Regulations, March 2021 15 borne by them in proportion to their latest approved net Annual Revenue Requirement and such expenses shall be pass through in tariff.
(5) The Commission shall approve the budget estimates along with quarterly expenditure phasing for the year before the commencement of the financial year and the licensee shall release quarterly advance accordingly in the last month of the previous quarter for every succeeding quarter to the Ombudsman’s office.
(6) The licensee shall make provision in the Annual Revenue Requirement of all expenses for recovery through tariff and actual expenses shall be adjusted during true up.
(7) The name, location, email address and telephone numbers of the Ombudsmen shall be widely publicised through newspapers and displayed on the websites and the offices of the licensees and the Commission, and shall be intimated to the consumers through electricity bills. These may also be publicised through electronic media.
1 [32. Submission of Representation.- (1) The complainant may submit his representation, either in person or through post, e-mail or fax or on line through the website of the Ombudsman, giving the particulars of his grievance as specified in ANNEXURE-IV.
(2) The representation under sub-regulation (1) shall be accompanied by the fees specified in the Table below, through Demand Draft or electronic payment mode – Table Sl.
No.
Nature of Representation Applicable fees for each representation in (Rs.)
1. In relation to Low Voltage (LV) power supply 100/-
2. In relation to High Voltage (HV) power supply 500
3. In relation to Extra High Voltage power supply 1000/-