(1) As soon as it may be practicable to do so, but not later than seven days from the date of receipt of the representation, the Ombudsman shall serve a notice to the concerned officer of the licensee named in the representation along with a copy of the representation and endeavour to promote a settlement of the representation by mutual agreement between the complainant and the licensee through conciliation or mediation.
1 Subs. clause (h) of sub-regulation (1) vide Not. No. HPERC-(H)(1)-1/2012 dated 26 th November, 2019 published in the R.H.P. dated 28 th November, 2019 at p. 8253-8257 and before its substitution it stood as under:- “(h) the complainant who claims compensation from the distribution licensee has paid such fees as may be stipulated by the Commission from time to time.” Compendium of HPERC Regulations, March 2021 17
(2) For the purpose of facilitating settlement of the representation, the Ombudsman may follow such procedures, as he may consider appropriate.
(3) When a representation is settled through mediation of the Ombudsman, the Ombudsman shall make a recommendation which he thinks fair in the circumstances of the case and shall send the copies of the recommendation to the complainant and the licensee.
(4) If the complainant and the licensee accept the recommendations of the Ombudsman, they will send a communication in writing, within 15 days of the date of receipt of the recommendations, stating clearly that the settlement communicated is acceptable to them, in totality, in terms of the recommendations made by the Ombudsman, and are in full and final settlement of the representation.
(5) The Ombudsman shall make a record of such an agreement in his order and thereafter close the case.