(1) The Ombudsman shall, within 30 days of the close of the period to which it relates, submit to the Commission a half-yearly report on all the representations filed before it.
(2) The report shall cover-
(a) facts of the representations;
(b) responses of parties in brief;
(c) opinion of the Ombudsman on the compliance of DistributionPerformance Standards by the licensee;
(d) key directions issued to the licensee and/ or to the consumer in the order;
and
(e) compliance of order by the licensee and/ or to the consumer.
(3) The Ombudsman shall within 45 days of the close of the financial year to which it relates also furnish a yearly report containing a general review of the activities of the Ombudsman’s office during the financial year to the Commission and the State Government.
(4) The Commission shall –
(a) analyse reports, submitted by the Ombudsman under 3 [this regulation] with regards to levels of performance achieved on performance of the standards under section 57 (Consumer Protection–Standards of Performance of Licensee) of the Act;
(b) facilitate capacity building of the licensee to develop and implement a comprehensive consumer awareness public interaction programme, explaining to the consumers their rights as consumers serviced by the licensee.
1 Subs. of sub-regulation (8) vide Not. No. HPERC-(H)(1)-1/2012 dated 26 th November, 2019 published in the R.H.P. dated 28 th November, 2019 at p. 8253-8257 and before its substitution it stood as under:- “(8) The Ombudsman may, at any time, after affording an opportunity of being heard, review his Order, either on his own motion or on an application of any of the parties to the proceedings, within 30 days of the Order on” 2 Ins. sub-regulation (9) vide Not. No. HPERC-(H)(1)-1/2012 dated 26 th November, 2019 published in the R.H.P. dated 28 th November, 2019 at p. 8253-8257.
3 Subs. clause (a) of sub-regulation (4) the words “sub-regulation (3),” vide Not. No. HPERC- (H)(1)-1/2012 dated 26 th November, 2019 published in the R.H.P. dated 28 th November, 2019 at p. 8253-
8257.
20 Compendium of HPERC Regulations, March 2021
CHAPTER –VI MISCELLANEOUS