(1) Each Operation Circle Unit of the licensee shall be treated as a responsibility centre for overall performance of standards specified under these regulations. The officer heading the responsibility centre shall have total accountability and associated responsibility and authority for managing the actions and performance of the responsibility centre.
(2) The operational head of the licensee shall have overall responsibility for implementation of standards of performance and he shall, to bring in the sense of ownership and competition, set the performance parameters as well as benchmarks for improvement for each responsibility centre. The operational head of the licensee shall establish one control centre at the head office under an officer not below the rank of the Superintending Engineer for compilation, evaluation, ranking and analyzing the performance of responsibility centers.
(3) Immediately after the commencement of these regulations, and under intimation to the Commission, but not later than 30 days, the control centre shall develop uniform formats for data collection, compilation and evaluation of performance of the responsibility centers. The control centre shall prepare and circulate the procedures for compilation and computation of various standards and performance indicators (reliability indices and efficiency parameters) along with uniform definitions and explanations of terms used for unambiguous interpretation by all the responsibility centers.
(4) The control centre shall monitor, evaluate, rank the circles and advise the responsibility centers for corrective measures. A quarterly report on progressive monthly improvements made by the responsibility centre shall be prepared by the control centre.
Compendium of HPERC Regulations, March 2021 7
Explanation.- For the purpose of this regulation the expression “Operational head” shall mean and include the officer heading the distribution Wing of the licensee.
CHAPTER- IV SUBMISSION OF REPORTS