No suit, prosecution or other legal proceeding shall lie against any person for anything which is in good faith done or intended to be done under this Act or any rule made thereunder.
15. Removal of difficulties.
(1) If any difficulty arises in giving effect to the provisions of this Act, Government may, by order published in the Official Gazette, make such provisions not inconsistent with the provisions of this Act as appear to it to be necessary or expedient for removal of the difficulty:
(2) Every order made under this section shall, as soon as may be after it is made, be laid before State Legislature.
16. Power of Government to make rules. (1) The Government may, by notification in the Official Gazette, make rules to carry out the provisions of this Act.
(2) In particular, and without prejudice to the generality of the foregoing power, such rules may provide for all or any of the following matters, namely:— 1-1-"Z (aril-TM-VT) 'ZIO-417 14 31-4c-47, 2011
(a) the manner and form in which public services shall be identified, published and delivered throu@li electronic mode under clause (c) of sub-section (1) of section 3.
(b) The manner of identification of the designated officer and the roles and responsibilities of concerned officials responsible for delivery of each service under clause (a) of sub-
(c) the Grievance *edressal Mechanism for any person aggrieved about the outcome of the section (1) of section 3;
public service r1equested by him under clause (d) of sub-section (1) of section 3;
(d) the modalities and the process of extension of period for any service to be delivered electronically finder the first proviso of section (2) of section 3;
(e) the process by, which it would be determined whether a service is feasible 3;
for delivery in an electronic Mode under the second proviso of sub-section (2) of section
(f) the quality of service delivery, including service levels under clause (c) of sub section
(1) of section 3; rioritization, process
(g) the mechanism for public consultation and feedback on service p simplification and user satisfaction;
(h) the manner in which assisted access to electronic services shall be provided to specified categories users under sub section (3) of ecti 3 .
(i) the manner f filing of complaint before the Competent Authority under sub section (1) of section 11; of State Chief
(j) Salary, allpwances and other terms and conditions of service section 5.
Commissioners and State Commissioners under sub section (4) of
(k) Staff of the State Commission and the salaries and allowances payable to and the terms and conditions of service of the officers and other employees appointed for the purpose of this Act under section 8; and (I) preparation of an annual report on the implementation of the provisions of this Act in such forea under sub-section (1) of section 10.
(3) Every notification or rule made by a State Government under this section shall be laid, as soon as may be after it is made, before the State Legislature.
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