Section 6: Manner of maintaining records by Ombudsman
the Jharkhand Human Immunodeficiency Virus and Acquired Immune Deficiency Syndrome (Ombudsman and Legal Proceedings) Rules, 2020State Rules of Jharkhand · 2017
(1) The Ombudsman shall-
(a) immediately on receipt of a complaint, record it by assigning a sequential unique complaint number in a register maintained solely for that purpose in physical or computerized form;
(b) on receipt of the complaint, acknowledge it including by sending the unique complaint number by SMS or e-mail to the complainant where available;
(c) record the time of the complaint and the action taken on the complaint in the register; and
(d) Maintain the register of complaints in a manner that ensures confidentiality of data.
(2) The Ombudsman shall comply with data protection measures in accordance with the provisions of section 11 of the Act.
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