(1) If, after the proceedinqs conducted under regulations 11, the Forum is satisfied that any of the allegations contained in the complaint, about the electrical services are proved, it shall issue an order to the Distribution Licensee directing him to do one or more of the action to redress the complaint and compensate the complainant if need be.
(2) Every proceedings referred to in sub-regulation 11 (1) shall be conducted by the Forum:
Provided that where a Member, for any reason, is unable to conduct a proceeding till it is completed, the Chairperson and the other Member thereof sitting together shall proceed:
Pr~vided further that in the .absence of the Chairperson, the senior most Member shall preside over the proceedings. -.
(3) All decisions of the proceedings reterreci to in sub- reguiaiion 11 (, i shall be taken by a majority of the Members present and in the event of equality of votes, the Chairperson shall have the second or casting vote.
(4) Every order passed by the Forum under sub-regulation 11 (1) shall be a speaking order.signed by its Chairperson and the Members conducting the proceeding.
(5) The proceeding of the Forum shall be recorded and kept withthe Forum.
The decision of the Forum along with the time frame for compliance shall be recorded and communicated to the complainant and the Distribution Licensee for compliance. The order of the Forum shall also be posted on the website of the Forum and/or distribution licensee.
(6) The distributio~ licensee/complainant shall implement the decisions of the Forum within the time frame specified in the order and compliance reported to the Forum within seven days of. the implementation of the order ..
. 13. Appeal.-The licensee or any consumer aggrieved by an order made by the Forum or non-implementation of the order of the Forum by the licensee may prefer an appeal against such order to the Electricity Ombudsman with in a period of thirty days from the date of the order, in such Form and manner as may be laid down in the regulations made by the Commission:
Provided further that the Electricity Ombudsman may entertain an appeal after the expiry of the said period of thirty days if he is satisfied that there was sufficient cause for not filing the appeal within that period; but within a maximum period of 60 days from the order of the Forum:
Provided further that the Electricity Ombudsman shall entertain no appeal by any consumer, who is required to pay any amount in terms of an order of the Forum, unless the appellant has deposited in the prescribed manner, at least fifty percent of that amount.