(1) Subject to the provisions of this Act, any person may make a complaint involving the action or grievance, or allegations to the Panchayat Ombudsman against elected members officer or officials of the Zilla Panchayat, Taluk Panchayat or the Grama Panchayat in respect of any matter,-
(i) in which there is omission to do any work entrusted to him under the Act or Rules made thereunder;
(ii) for his failure of service, including negligence, improper performance, irregular actions, nepotism, favouritism and the like actions;
(iii) the complaint may also include the delays or failure in respect of any or all of the following, namely:-
(a) disposal of applications/petitions/appeals;
(b) payments due from the panchayats / panchayat institutions;
(c) convening monthly meetings of the panchayats;
(d) selection of beneficiaries in the panchayat / panchayat institutions
(e) discharge of statutory functions conferred on the panchayat bodies under the Act or rules made thereunder;
(f) such other functions as may be prescribed.
(2) Every complaint or allegation made under sub-section (1) shall be in the form of statement supported by Affidavit and shall be in such form and in such manner as may be prescribed.
(3) The Panchayat Ombudsman may after giving an opportunity of being heard to such elected member, officers or the official investigate in such manner as may be prescribed and send a report to the Government as the case may be which he considers appropriate in the circumstances of the case.