(1) The Government may, constitute a Committee to be called ‘State Grievance Redressal Committee’ at State level to monitor the services to a person who has submitted an application for obtaining clearances, certificates, licences, permits, consents or renewal thereof which the State Government is empowered to issue under various Central and State enactments or any other matter incidental thereto, for setting up, running, expansion, diversification or miodernisation of enterprises having Capital Investment exceeding ten crores are provided within the time limit as provided under this Act or rules or bye-laws made thereunder, and also to redress the grievances of such persons in an effective manner and to initiate action 18 against such designated officer who has denied or caused delay in providing service as may be prescribed within such time limit without sufficient and reasonable cause.
(2) The State Grievance Redressal Committee shall consist of the following members, namely:—
(a) The Secretary to Government, in charge of the investment promotion, in the Industries and Commerce Department;
(b) The Secretary to Government in charge of Local Self Government Department or an officer not below the rank of Special Secretary, Local Self Government Department, nominated by him;
(c) Law Secretary, or an officer not below the rank of Additional Law Secretary, Law Department nominated by him;
(d) a person retired from the Government Service, who was holding the post, not below the rank of Principal Secretary, appointed by the Government;
(e) Land Revenue Commissioner;
(f) Labour Commissioner;
(g) Chairperson, Kerala State Electricity Board Limited;
(h) Chairperson, State Pollution Control Board;
(i) Director of Factories and Boilers Department;
(j) Director of Industries and Commerce;
(k) Secretary or Director of the Department as may be nominated by the Chairperson, as he deems fit.
(3) The term of office of the member appointed under clause (d) of subsection (2), shall be such period i.e., three years or till another person is appointed as member by the Government to that post, whichever is earlier. The conditions of service and salary of such person appointed shall be as fixed by Government by order.
(4) The Chairperson and Convenor of the State Grievance Redressal Committee shall be as decided by the Government from among the members of the Committee. The State Grievance Redressal Committee shall meet at least once 19 in every month at such time and place as may be decided by the Chairperson. The procedure in regard to the transaction of business of the said Committee shall be such as may be determined by the Chairperson of the Committee. The quorum shall not be less than one third of the total members.