(1) An inquiry under this rule shall be finalized as soon as possible, but in no case later than 90 calendar days of its being received by the District Grievance Redressal Officer.
(2) In case a complaint has to be resolved by any other authority, the concerned District Grievance Redressal Officer shall conduct preliminary enquiry and refer the matter to such authority within 15 days under intimation to the complainant. Such authority shall inform the District Grievance Redressal Officer of its decision and action taken within 15 days upon the receipt of the complaint.
(3) Where the complaint cannot be resolved within time allowed under sub-rule
(1), in each such case, the District Grievance Redressal Officer shall record reasons in writing and keep it in the concerned case record.
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(4) The complainants must be informed of the action taken, in writing through posts and acknowledgement receipts obtained.