(1) The Commission shall, on receipt of any complaint, seek a report on it from the DGRO/Director of Civil Supplies and Consumer Affairs, along with supporting documents, who shall be required to furnish it within fifteen days.
(2) Taking into consideration the report of the DGRO/Director of Civil Supplies and Consumer Affairs, and the available documents, The Commission shall issue appropriate orders for redressal of the complaint, within fifteen days from the date of receipt of the report of the DGRO/Director of Civil Supplies and Consumer Affairs.
(3) In the case of appeal against the orders of the DGRO, the Commission shall give an opportunity to the DGRO and the appellant to present their cases in person on a fixed date, time and place and after having heard them and taking into consideration, the evidences submitted by them, decide the appeal within thirty days from the date of receipt of appeal.
(4) On the date fixed for hearing, it shall be obligatory for the DGRO and the appellant to appear before the Commission, and in case of failure to do so, the Commission may in its discretion either dismiss the case or proceed to enquire the matter ex parte and decide the appeal within a period of thirty days from the date of receipt of appeal.
12 LA GAZETTE DE L'ETAT [PART–II
(5) The order of the Commission shall be authenticated by the Member-Secretary or any other Officers of the Commission duly authorised by the Commission on its behalf.
(6) The Commission shall arrange to deliver copies of the decision to the officer/person/agency concerned within a period of fifteen days from the date of such decision.