(i) The Government of Puducherry shall nominate Nodal Officer at District and Region levels to receive complaints from the beneficiaries of the welfare schemes under the Act;
(ii) Any beneficiary or institution can lodge complaint with concerned Nodal Officer at his/her office in writing or through electronic mode. Every complaint so received shall be assigned unique complaint number with date and informed to the complainant;
(iii) After verification of facts by the concerned Nodal Officer of the State Government about the complaint received necessary action for its disposal shall be completed within 30 days from receipt of the complaint.