(1) For the redressal of complaints in the form of internal grievance redressal mechanism under section 14 of the Act, the Enforcement Officer or Inspector of the Department, District Supply Officer, Divisional Consumer Protection Officer or any other officer, as may be notified by the State Government, shall be the nodal officer for the implementation of the Targeted Public Distribution System , in their respective jurisdiction.
(2) The State Government’s centralised grievance redressal system Rajasthan Sampark shall work as the internal grievance redressal mechanism to lodge a complaint regarding the distribution of foodgrains entitlement under the Chapter-II of the Act.
(3) The online complaint may be made through the Rajasthan Sampark Center free of cost.
(4) The Citizen Call Center of the Rajasthan Sampark's helpline number shall register complaints through telephone free of cost. On receipt of the complaint electronically or through the telephone at the Citizen Call Center, the complainant shall be given a unique complaint number electronically or through mobile message.
(5) Any person may file a complaint in writing or through e-mail to the respective Nodal Officer. After receipt of complaint, the Nodal Officer shall register the complaint and give a unique complaint number to such complaint. The unique complaint number shall be intimated to the complainant.
(6) The Nodal Officer, in accordance with sub-rule (2), (3) and (4), shall receive, monitor and redress all complaints received personally or electronically or received through the Rajasthan Sampark portal or telephone helpline setup for the purpose.
(7) The Nodal Officer shall redress the complaint within 15 days of receiving the complaint and shall inform the Complainant in writing regarding the decision or action taken:
Provided that if any person aggrieved with the decision or action taken by the Nodal Officer, he may file an appeal to the District Grievance Redressal Officer.