(1) The State Government may establish Information and Facilitation Center which may include establishment of customer care centers, call centers, help desks and people's support centers or any other e-mitra, Rajiv Gandhi Seva Kendra or other institutions authorised to act as Information and Facilitation Center.
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(2) If the complaint is received by any Information and Facilitation Center authorised for receiving complaints, the Incharge of the Information and Facilitation Center shall transfer the same immediately to the Public Hearing Officer concerned and the time taken in such transfer shall not be counted in the stipulated time limit.
(3) The unique registration number given on complaint and action taken on complaint or transfer of complaint may also be made online for efficient and effective hearing of grievance of the people.
(4) A State wide net work may be developed by the State Government to receive, register and monitor the complaints.