(1) it shall be the responsibility of every consumer organization registered with the Authority to-
(a) work for protection and propagation of the interest ofthe consumers;
(b) report to the Authority-
(i) the generic problems faced by consumers;
(ii) any false and misleading advertisement published by the service providers;
(iii) any abuse or harassment of consumers Qy the service providers;
(iv)violation of any regulations, direction or order issued by the Authority;
and any unfair practice adopted by the service providers adversely affectine the interest of the consumers:
{rfis q'J-Erf,z nnlrEv AGRAWAL qlilE/secretarY - q|r.fi{ ({(sR hftqrm qflqfivl T,1,.:r^*:9:1,",:,1*:i'"l'I ": llfl I Page I of 18 Jc; undertake programs to educate consumers about various measures taken by the Authority for protection of the interest of the consumers;
(d) conduct study and survey on matters relating to teiecom and broadcasting services and protection of the interest of the consumers and share the findings of such study and survey with the Authority;
(e) participate in the consultation process of the Authority and furnish its response to the consultation paper, draft regulations released by the Authority soiiciting comments of the stakeholders;
(f) participate in the interactive meetings organized by the Authority with the consumer organisations;
(g) work for propagation and protection of the interest of differently abled consumers of telecom and broadcasting services;
[h) interact with the service providers for redressal of the complaints received from the consumers;
(i) interact with the Central Government and the State Governments for the protection of the interest of the consumers;
fi) participate in the advisory committees of the appellate authorities established by the service providers; and
(k) carry out activities entrusted to it by the Authority, on such terms and \_ conditions, as may be agreed between the cohsumer organisation and the T Authority. il zfi,---"-€, >tl4lz rrffq qq^qrdz ne'teEv AGRA\''AL qFFI/SecretarY - qrcflc ({q'fi ldF{qr{f qnq-6(ol H.'P*ii: i',1.ii'1l'iX',iil :l ilf;;
Page 9 of 18
CHAPTER - IV MISCELLANEOUS