The Telangana Municipalities Act, 2019State Act of Telangana · Act 11 of 2019
(1) The Municipalities shall adopt e-governance system for citizen services on anytime anywhere basis for better, speedy, accountable and transparent administration.
(2) Municipal services may be delivered online for the convenience of citizens in a time bound manner as per the Citizens Charter prescribed under Schedule-Ill, if timeline is not adhered to, penalty as prescribed shall be recovered from the person responsible for the delay.
(3) Every municipality shall establish one or more Citizen Services Centre for the purpose of providing online services, and also for facilitating redressal of Citizen grievances.