(1) Every application for grievance rcdressal, on receipt, shall be. entered and numbered in seriatum by the person autholised in this behalf by the Glievance redressal and dispute resolution committee in a register to be kept for this purpose.
(2) The person authodsed in this behalf by the Grievance redressal and dis"])Ute resolution committee, after making an entry in the register shall put up the application before the committee.
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(3) The Gtievance redressal and dispute resolution committee shall fix a date for headng of the application, which shall not be later ihan fifteen days from the date of filing ofH1c application, an!l.s/1alt issue notice of the hea,ing to the pat1ies or shall cause a notice to be issued.
( 4) The Gtievance redressal and dispute resolution committee while issuing a notice under sub-rule (2) shall call upon the respondent to submit a w,itten statement and the notice shall contain a statement to this effect.
(5) On the date so fixed for the appearance of the pa11ies, the Grievance redressal and dispute resolution committee may call upon the applicant to remedy the defects, if any, or may call upon the patties to furnish relevant records or such other documents or evidence as it may deem fit and proper within such period as may be specified by it.
(6) The Gtievance redressal and dispute resolution commil1ee may also order ·for a field enqrii,y in connection with the contentions made by the applicant and respondent and also with reference to the records submitted before it.
(7) The Gtievance redressal and dispute resolution commiltee, after heaiing both the' parties and examining the record of the case shall decide the application and pass such orders as it may deem fit and proper within sixty days from the date of presentation of the application:
Provided that during the hearing of the case if the Committee is satisfied that a situation exists which warrants that an inierim relief should be provided, the Commiltee may, until. the conclusion of such case or until further orders, pass such interim orders as it deems necessary.
(8) The GtieVjlllC�- �sal and dispute resolution committe.e may also explore the possibility of a .settlement betlVeen,� parties and in case the parties anive'at a settlement, the committee shall record the settlemen� which shall bf signed by the parties or the authorised representatives or officers and shall dispose of the application in terms of such settlement.
(9) The Gtievance redressal and dispute resolution committee shall not ente,tain an application where,
(a) the application is anonymous or it contains general and vague allegations;
(b) the matter is sub·judice in any court of law, tribunal or a judicial or quasi-judicial authority;
(c) the matteris beyond the purview of the Act;
(d) -the applicant has no locus standi to file the applicalion.
CHAPTERV APPEALS