(1) General:-
(i) The Licensee shall upload all the forms and formats prescribed under these Regulations on its website.
(ii) The Licensee shall make appropriate arrangements for filing and accepting the application by the applicant both in hard copy as well as online.
(iii) The applicant may file the application either online or in hard copy:
Provided that where the hard copy of application is submitted by hand, the Licensee shall verify the application on the spot and if found in order, acknowledge through dated receipt, and if found deficient, issue a written note regarding shortcomings in the application:
Provided further that where application is sent by registered post or speed post at correct postal address, the deficiency if any, shall be sent to the applicant within 2(two) days of receipt of application through registered post or speed post at correct postal address or on registered mobile number through SMS:
Provided also that where the application is submitted online, a system generated acknowledgement shall be issued forthwith and in case of any deficiency same shall be intimated to the applicant within 2 (two) days of the receipt of the application on registered mobile number through SMS or registered e-mail address, as the case may be.
(iv) The Licensee shall prominently display consumer related information at its website and all its offices:
Provided that no other document or the charges, which have not been listed, shall be required from the applicant.
(v) On the request of applicant, an independent electric connection shall be given to the owner/lawful occupant on each floor of the premises.
(vi) Wherever, one dwelling unit has been sub-divided and separate kitchen as well as separate entry is available, second electric connection may be given to the lawful occupant.
(vii) The electricity bill shall be only for electricity supply to the premises occupied by the consumer and shall not be treated as having rights or titles over the premises.
(2) Proof of identity of the applicant:- Any of the following documents shall be accepted as proof of identity:-
(i) electoral identity card;
(ii) passport;
(iii) driving license;
(iv) ration card having photograph;
(v) Aadhar card;
64 DELHI GAZETTE : EXTRAORDINARY PART III]
(vi) PAN card;
(vii) photo identity card issued by any Government agency;
(viii) If the applicant is an organization, certificate of incorporation/ registration issued by the Registrar and proof of authorization /resolution of Board for authorizing the person.
(3) Proof of ownership or occupancy of the premises:- Any of the following documents shall be accepted as the proof of ownership or occupancy of premises:-
(i) certified copy of title deed;
(ii) certified copy of registered conveyance deed;
(iii) General Power of Attorney (GPA);
(iv) allotment letter/possession letter;
(v) valid lease agreement alongwith undertaking that the lease agreement has been signed by the owner or his authorized representative;
(vi) rent receipt not earlier than 3 (three) months alongwith undertaking that the rent receipt has been signed by the owner or his authorized representative;
(vii) mutation certificate issued by a Government body such as Local Revenue Authorities or Municipal Corporation or land owning agencies like DDA/L&DO;
(viii) sub-division agreement;
(ix) For bonafide consumers residing in JJ clusters or in other areas with no specific municipal address, the licensee may accept either ration card or electoral identity card mandatorily having the same address as a proof of occupancy of the premises.
(4) Sub-divided Property:-
(i) Where property/premises have been legitimately sub-divided, the owner/occupier of the respective portion of such sub-divided property shall be entitled to obtain independent connection in his name.
(ii) The Licensee shall provide the connection, to the applicant of respective portion of the legitimately sub-divided property, on payment of outstanding dues on pro-rata basis for that portion, based on the area of such sub-division or as mentioned in sub-division agreement, and the Licensee shall not deny connection to such applicant on the ground that dues on the other portion(s) of such premises have not been paid, nor shall the Licensee demand record of last paid bills of other portion(s) from such applicant(s).
(5) Reconstruction of Existing Property:- In case of complete demolition and reconstruction of the premises or the building following shall apply:
(i) Supply of electricity from existing connection shall not be allowed to be used and same shall have to be essentially surrendered by the owner/occupier/developer of the premises.
(ii) Meter and service line shall be removed, and the agreement shall stand terminated only after realizing all dues payable to the Licensee and thereafter the security deposit of the consumer shall be duly returned by the Licensee as per the Regulations.
(iii) The owner, occupier, developer of the premises, as the case may be, shall apply for temporary connection and the Licensee shall give such temporary connection subject to Regulation 16:
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Provided that temporary connection in all such cases shall be given only after the outstanding dues, if any, for such premises, are fully cleared.
(iv) Such reconstructed premises or building shall be treated as new premises and the consumer shall be required to apply afresh for a new connection as per these regulations.
(v) Any new connection to such reconstructed premises shall be given only after the outstanding dues attributed to the premises are duly paid by the applicant:
Provided that in case such reconstructed building is occupied by multiple owners, the treatment for new connection(s) to such multiple owners in the reconstructed building shall be given as if the property is sub-divided as in Regulation 10(4).
(6) Renovation of the Existing Property:- Subject to Regulation 10 (5), renovation of the existing property being used by the domestic consumer for their own use shall be considered under domestic category connection on fulfillment of following conditions:
(i) The consumer shall give advance notice to the Licensee;
(ii) An undertaking to be given by the consumer to the effect that alteration/addition is as per the prevailing Building Bye-Laws;