(1) Subject to rights of the consumer under Regulation 72, any complaint with regard to the accuracy of the bill shall be made by the consumer in writing to the officer designated by the Licensee to issue the bill:
Provided that pending resolution of the complaint, the consumer shall pay the amount based on average consumption of last 3 (three) consecutive undisputed bills:
Provided further that the amount so recovered shall be subject to final adjustment or resolution of complaint.
(2) On a complaint by any consumer regarding the correctness of a bill, the designated officer of the Licensee shall immediately carry out a review:
Provided that if any additional information is required from the consumer, the same shall be obtained.
[PART III DELHI GAZETTE : EXTRAORDINARY 91
(3) If the review establishes that the bill is incorrect, the designated officer of the Licensee shall issue a revised bill with all necessary particulars, within 7(seven) days of receipt of complaint or additional information under sub- regulation (2), whichever is later, and appropriately adjust the account of the consumer:
Provided that if the incorrect bill is issued for a second time in a financial year, the consumer shall be entitled to seek and the Licensee shall be liable to pay compensation to the affected consumer as specified in Schedule-I of the Regulations.
(4) The consumer shall be given clear 15 (fifteen) days time for payment of the amount as per the corrected bill and he shall not be charged any late payment surcharge if the payment is made on or before the revised due date.
(5) If the complaint was found to be incorrect, the consumer shall immediately be notified and directed to make the balance payment as per the original bill, within 7 (seven) days of such intimation or the due date as per the original bill, whichever is later, failing which the consumer shall be liable to pay late payment surcharge on the balance amount if the payment is made after such due date of payment.