(1) In case consumer desires his supply to be disconnected, he shall apply at least 5 (five) days in advance to the Licensee in the format prescribed in the Commission’s Order or as approved by the Commission from time to time:
Provided that the Licensee may accept a notice of shorter period.
(2) The Licensee shall carryout a special reading and shall disconnect the supply on the specified date.
(3) The Licensee shall prepare final bill after adjustment of security deposit within 5 (five) days from the date of disconnection including all arrears up to the date of such billing, if any.
(4) Upon receipt of payment, the Licensee shall issue receipt with ‘Final Bill’ stamped on it. This receipt shall be treated as ‘No Dues Certificate’:
Provided that if the payment is made online, within the due date, the Licensee shall issue no dues certificate to the consumer online.
94 DELHI GAZETTE : EXTRAORDINARY PART III]
(5) If the payment is not made, within the due date, the consumer shall be required to make the payment along with late payment surcharge, if any, at the counter of the Licensee only.
(6) In case the amount is to be refunded by the Licensee to the consumer, the Licensee shall issue no dues certificate along with the final bill and shall refund the balance security deposit alongwith accrued interest upto the date of such disconnection within 15 (fifteen) days through demand draft or electronic clearance system.
(7) Thereafter, the Licensee shall not have any right to recover any charge(s) whatsoever for any period prior to this date of billing.