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Section 70: Procedure for redressal of complaint on no current/failure of power supply

Delhi Electricity Regulatory Commission (Supply Code and Performance Standards) Regulations, 2017Union territory Regulations of Delhi · 2003

(1) In case the Centralized Call Center is aware about the reason of power failure of the complainant, the complainant shall be informed about the reason and the approximate time required for restoration of power supply.

(2) However, such complaint shall be registered and a unique complaint number shall be issued.

(3) The Centralized Call Center shall forward the complaint to the concerned Complaint Center.

(4) The complaint shall be resolved within the timelines as specified under these Regulations.

(5) The details of scheduled Power Outages shall be informed to the consumers in the manner notified in the Commission’s Orders.

(6) The Licensee shall keep a record of all scheduled power outages and unscheduled power outages separately and the extent of consumers affected by each power outage.

(7) If the Licensee fails to restore the supply within the specified timelines, compensation shall be paid to the affected consumers as specified in Schedule-I of the Regulations.

Where this provision sits

ActDelhi Electricity Regulatory Commission (Supply Code and Performance Standards) Regulations, 2017
Section70
Marginal noteProcedure for redressal of complaint on no current/failure of power supply
JurisdictionUnion territory of Delhi
StatusIn force as published by the source

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