(1) In case, the grievances of the consumer are not addressed properly by the Licensee, the consumer may approach the Forum or the Ombudsman as the case may be as per Delhi Electricity Regulatory Commission (Guidelines for establishment of Forum for redressal of grievances of the consumers and Ombudsman) Regulations, 2003 as amended from time to time.
(2) While communicating the decision on the grievances, the Licensee shall advise the consumer in writing about his right to prefer an application against the decision of the Licensee before the Forum and further to prefer appeal before the Ombudsman.
(3) The address and contact number of the Forum and Ombudsman shall be made available on the electricity bill by the Licensee.
CHAPTER - IX GUARANTEED AND OVERALL STANDARDS OF PERFORMANCE