(1) If the District Grievance Redressal Officer is satisfied, he shall seek explanation in the matter from concerned officer or agency (Food Corporation of India, Confed, Hafed, Haryana ‘Warehousing Corporation, Depot Holder and Aanganwari etc.) against whom complaint has been made, alongwith relevant documents. The requisite explanation and documents shall be furnished by the concerned officer or agency against whom complaint has been made, to the District Grievance Redressal Officer, within seven days of the receipt of notice.
(2) In the case of genuine grounds for disagreement between the parties on the claims made in the complaint, the District Grievance Redressal Officer shall issue notices to all parties in the matter fixing date, time and place for the hearing. The officer may also, at the request of the parties or suo moto, adjourn the proceedings to some other date with or without cost.
(3) On the date fixed for hearing, the District Grievance Redressal Officer shall hear the parties and record the evidence. After hearing the parties and taking into consideration the evidence, the District Grievance Redressal Officer shall pass suitable order within thirty days from the date of receipt of the complaint:
Provided that if, on the date of hearing fixed by the District Grievance Redressal Officer, the complainant is absent, he may dismiss the complaint. However, if, on the date fixed by him, the defending party is absent, he may proceed to enquire the matter ex-parte and decide accordingly.
(4) The complainant shall be informed of the decision on his complaint in writing or through electronic mode.