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Section 16: Right to approach the Forum

The Himachal Pradesh Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2013State Regulations of Himachal Pradesh · 2003

(1) The Complainant shall, in respect of matters falling under the jurisdiction of the Forum, have the right to approach the Forum directly, without exhausting any other remedy available to him through any Internal Executive Disputes Redressal Mechanism other than the Forum established under these Regulations existing within the licensee;

(2) The Complainant can also approach the Forum in the following events :-

(i) if the licensee fails to register a grievance/complaint; or

(ii) if the licensee fails to resolve a grievance/complaint in accordance with the Distribution Performance Standards specified by the Commission; or

(iii) if the consumer/complainant is not satisfied with the redressal of hisgrievance/complaint by the licensee.

CHAPTER-IV PROCESS FOR SUBMISSION AND REDRESSAL OF GRIEVANCES

Where this provision sits

ActThe Himachal Pradesh Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2013
Section16
Marginal noteRight to approach the Forum
JurisdictionState of Himachal Pradesh
StatusIn force as published by the source

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