(1) The Complainant shall, in respect of matters falling under the jurisdiction of the Forum, have the right to approach the Forum directly, without exhausting any other remedy available to him through any Internal Executive Disputes Redressal Mechanism other than the Forum established under these Regulations existing within the licensee;
(2) The Complainant can also approach the Forum in the following events :-
(i) if the licensee fails to register a grievance/complaint; or
(ii) if the licensee fails to resolve a grievance/complaint in accordance with the Distribution Performance Standards specified by the Commission; or
(iii) if the consumer/complainant is not satisfied with the redressal of hisgrievance/complaint by the licensee.
CHAPTER-IV PROCESS FOR SUBMISSION AND REDRESSAL OF GRIEVANCES