(1) A complainant may prefer a representation before the Ombudsman appointed/ designated by the Commission under the following circumstances:-
(a) if the complainant is aggrieved by the non-redressal of the grievance by the Forum within the period specified,
(b) if the complainant is not satisfied with the order passed by the Forum, and
(c) if the complainant is aggrieved by the non-implementation of the Forum’s order, by the licensee
(2) The representation under sub-regulation (1) shall be made-
(a) in case the complainant is aggrieved by the non-redressal of the grievance by the Forum within 30 days after the time limit specified for the issuance of the Forum’s Order;
1 Subs. vide Not. No. HPERC-(H)(1)-1/2012 dated 26 th November, 2019 published in the R.H.P.
dated 28 th November, 2019 at p. 8253-8257 and before its substitution it stood as under:- “The Forum may at any time, after affording an opportunity of being heard, review its Order either on its own motion or an application of any of the parties to the original proceedings, within 30 days of the order on-” 2 Ins. sub-clause (8) vide Not. No. HPERC-(H)(1)-1/2012 dated 26 th November, 2019 published in the R.H.P. dated 28 th November, 2019 at p. 8253-8257.
3 Ommitted sub-clause (1) the words “Non-compliance of the order of the Forum shall be treated as violation of the Regulations of the Commission and accordingly liable for action under section 142 of the Act.” vide Not. No. HPERC-(H)(1)-1/2012 dated 26 th November, 2019 published in the R.H.P. dated 28 th November, 2019 at p. 8253-8257.
Compendium of HPERC Regulations, March 2021 13
(b) in case the complainant is not satisfied with the Order passed by the Forum, within 30 days after issuance of the Order by the Forum;
(c) if the complainant is aggrieved by the non-implementation of the Forum’s Order, by the licensee, within 30 days after the time limit specified for the implementation of the Order.
(3) The Forum may settle any grievance in terms of an agreement reached between the parties at any stage of the proceedings before it and there shall be no right of representation before the Ombudsman against such an order.