(1) The Forum shall, within 15 days of the close of the quarter to which it relates, submit a quarterly report on 1 [disposal of grievances and also giving such details as the Commission may require,] to the licensee, Commission and Ombudsman.
(2) The quarterly report should be submitted in accordance with the format as specified in ANNEXURE III.
(3) The Forum shall, within 45 days of the close of the financial year to which it relates, also furnish a yearly report containing a general review of the activities of the Forum during the financial year to the licensee, Commission and Ombudsman.
(4) The Commission shall –
(a) analyse reports, submitted by the Forum under sub-regulation (3), with regards to levels of performance achieved on performance of the standards under section 57 (Consumer Protection – Standards of Performance of Licensee) of the Act;
(b) facilitate capacity building of the licensee to develop and implement a comprehensive consumer awareness vis-à-vis public interaction programme, explaining to the consumers their rights as consumers serviced by the licensee.
CHAPTER-V OMBUDSMAN