In order to effectively address Public Grievances Relating to installation of towers and issues related to Telecom Infrastructure, State Govt. has constituted District level Committee and State Level Committee and Central Government Nominee.
Any dispute between licensee and the Local Authority/body can be redressed with the following steps:- i. District Level Telecom Committee is the First Appellate Authority to deal with the matters related to the dispute.
ii. If the Applicant is not satisfied with the decision of First Appellate Authority, will appeal within 30 days of the decision of 1st Appellate Authority before the State Level Telecom Committee headed by the Secretary UDD or whomsoever notified as the Second Appellate Authority.
iii. If the Applicant is not satisfied with the decision of the Second Appellate Authority, will appeal within 30 days of the decision of the Second Appellate Authority before the designated officer for dispute resolution under Indian Telegraph Right of Way Rules, 2016. (Additional Chief Secretary- UDD) Formation of Committees:
District Level Telecom Committee:- There shall be District Level Telecom Committee (DTC) in each District. DTC shall consist of the following members:- i Deputy Commissioner of the concerned District Chairman ii Chief Executive Officer of the concerned ZP of the District Member iii District medical Officer of the concerned District Member iv TERM Cell Representative of the concerned District Member v Commissioner/Chief officer of the concerned ULBs who issues permit Member vi District environmental Engineer, Pollution Control Board (PCB) of the concerned District Member vii An Eminent public person from the concerned District to be nominated by the Chairman of DTC Member Role of the District level Telecom Committee:- i. DTC shall deal with public grievances relating to installation of Towers and Issues related to telecom infrastructure in the respective district. DTC shall convene meeting & resolve the public grievances in a time bound manner within 30 days of the complaint, if any.
7 ii. The recommendations of DTC shall be adhered to by Municipal Corporation / Municipality / N.A.C (notified Area Council) / Gram Panchayat or any other authority related to the subject in the District.
iii. Approval of the District level action plan and submitting it for State Telecom Committee approval.
District Level Telecom Committee is the first appellate authority to deal with the matters related to the grievances and on the order of Deputy Commissioner, the committee will sit to review the Public grievances related to Telecom infrastructure in the jurisdiction of the specific District.
DTC shall also convene and arrange the ‘Public Awareness Programmes’ in different Districts as per the application of the Infrastructure Provider to make people aware of the requirement and necessity of installation and maintenance of Telecom Tower / Telecom Infrastructures as the life line and/or critical installation for telecommunication services.
Y.2 State level Telecom Committee (STC):- The party aggrieved with the decision of the first appellate authority may prefer for an appeal to the State Level Committee headed by the Secretary UDD or whomsoever notified as the Second Appellate Authority within 30 days of such decision of 1st Appellate Authority and the authority shall have powers to amend, cancel or endorse the decisions of 1st Appellate Authority. State Level Telecom Committee (STC) shall consist of following members.
i Secretary Urban Development Department (UDD) Chairman ii Secretary, Health Department Member iii Secretary, Rural Development and Panchayat Raj Department Member iv Director of Town and Country Planning Department Member v Member Secretary, State Pollution Control Board Member vi An Eminent public to be nominated by the Chairman of STC Member Y.2.1 Role of State level Telecom Committee (STC):- i. STC shall act as the Appellate Authority of DTC ii. STC shall have powers to amend, cancel, and endorse the decisions of the DTC or to remand back to DTC for considering afresh.
iii. The recommendations of STC/DTC shall be adhered to by Municipal Corporation/ Municipality / NACs (notified Area Council) / Gram Panchayat or any other authority mentioned as Local Authority.
iv. STC shall approve the State Action Plan after reviewing and can suggest changes if required.