(1) District Grievance Redressal Officer shall conduct such enquiry to a complaint received under sub-rule (1) of rule 10 as per the provisions of rule 12 and if he finds complaint to carry 9 substance, may give directions and relief referred to in sub-rule (3) for compliance with the entitlements granted under the Act.
(2) if he finds any complaint which does not have any substance, discharge the notice.
(3) The directions and relief to be provided by the District Grievance Redressal Officer under sub-rule (1) shall be as follows,—
(a) direction for provision of the entitlements not provided within such period not exceeding thirty days; or
(b) direction for payment of food security allowance within such period not exceeding thirty days;
(c) direction regarding supervision by an appropriate person and representative, of such provision or payment, as the case may be, under clauses (a) and (b).