(1) Any aggrieved person may file and submit his grievance to the District Grievance Redressal Officer in Form A in writing or dropping their written grievance in grievance boxes, installed at the office of the District Grievance Redressal Officer or by e-mail or by post, or in the Department portal or in any other manner as may be specified by the Government or convenient to the aggrieved person on any working day.
(2) The District Grievance Redressal Officers may nominate an appropriate officer or employee in his office to receive grievances on his behalf.
(3) Each single grievance received at District Grievance Redressal Officer’s Office shall be recorded with full details in a Grievance Register with pages machine numbered and assigned with a unique serial number in running sequence. This number shall be reflected in the acknowledgement slip issued to the complainant.
(4) No anonymous grievance shall be entertained.