The Nodal Officer referred to in rule 6 shall –
(1) be the first level of interface for redressal of grievances and queries of the beneficiaries related to the schemes of Targeted Public Distribution System Scheme;
(2) be responsible for proper management and control of the Call Centres and helplines;
(3) register the complaints received, verify the facts by the concerned officers, take remedial action for its redressal and inform the complainant in writing or through e-mail about the manner in which the grievance has been redressed;
(4) forward the complaints to such officials dealing with the subject or District Grievance Officers for speedy disposal of the complaint(s);
(5) verify or cause to verify, at the end of every month at each Fair Price Shop, the status of supply of food grains to the entitled persons as per the entitlement under the Act;
(6) record in writing, the reasons for non-supply of entitled quantity of food grains to any entitled person;
(7) ensure payment of food security allowance to the entitled person in every case where entitled quantity of food grains has not been supplied due to non- availability of food grains or for any unforeseen reasons;
(8) register a complaint with the District Grievance Redressal Officer forthwith where food grains have not been supplied due to any willful lapse of any Fair Price Shop Dealer or any other official; and
(9) perform other responsibilities as may be assigned by the Government from time to time.