(1) Any person may make a complaint to the Ombudsman within whose jurisdiction the alleged violation took place, within three months from the date on which the person making the complaint became aware of the alleged violation of the Act:
Provided that the Ombudsman may, for reasons to be recorded in writing, extend the time limit to make the complaint by a further period of three months, if he is satisfied that 3|P a g e circumstances prevented the complainant from making the complaint within the stipulated period.
(2) All complaints shall be made to the Ombudsman in writing in Form:
Provided that where a complainant cannot make a complaint in writing, the Ombudsman shall render all reasonable assistance to the complainant to reduce the complaint in writing.
(3) In cases of medical emergency, the Ombudsman or any officer authorized by him may visit the complainant at the location of the alleged violation or any other convenient place to enable written documentation of the complaint.
(4) The Ombudsman may receive complaints made in person, via post, telephonically, or through electronic form through the Ombudsman’s website:
(5) The Ombudsman shall record the time of the complaint and the action taken on the complaint in the register.
(6) The State Government shall create a website of the Ombudsman within seven days of designation of the Ombudsman.