(1) During the weekly parades, every woman prisoner shall have an opportunity of making requests or complaints to the Superintendent who in turn, shall promptly deal with such requests or complaints.
(2) A complaint box shall be fixed at a prominent place in the woman's enclosure which shall be opened in the presence of the Superintendent at least once a week.
(3) Every complaint or request found in it shall be registered and properly dealt with and replied to without undue delay.
(4) The prison welfare officer and legal aid counseling staff, or literate prisoners, shall be utilized to assist illiterate prisoners in recording their complaints.
(5) All such complaints shall be received and tackled in an understanding manner without the risk of retribution to the complainant.