VI. Vcltaze fluctuation
22. Local problem on the Within 3 days Rs 50/- for each day of Rs 50/- for each day of default Transformer default to each
23. Distribution network problem Within 15 days Rs I 00/- for each day Rs I 00/- for each day of defau It where no expansion on for LT System of default enhancement of network is Within 30 days involved for HT System
24. Distribution network problem, Within 180 days Rs 250/- for each day Rs 2501- for ea.:h day of if upgradation of distribution of default default system including erection and/or enhancing capacity of .. sub-station is required KEERTI TEWARI. Secy.
[ADVT.-Ill/4/Ext> ./218-1/15( 148 )) • 38 THE GAZEITE OF TNDIA : EXTRAORDINARY The format for Registering a Complaint in the Complaint Office shall be as under.- [PARTIll-SEC. 4J ANNEXURE -1 SL. TIME & NAME, ADDRESS, NATURE COMP- REFERENCE TIME & TOTAL TIMENO. DATE OF CONT ACT NO. OF OF LAINT GUARANTEED DATE OF TAKEN FORRECEIVrNG COMPLArNANT COMP- NO. STANDARD REDRESSAL COMPLAINTCOMPLAINT LAJNT OF REDRESSAL COMPLAINT (IN DAYS HRS/MTS) I I ANNEX URE - II REPORTING FORMATS-GUARANTEEDSTANDARDS I. The followingformat shall be used by Licensee for reporting the Performance Levels for Guaranteed Standardson a quarterly basis to the Commission:- GUARANTEED GUARANTEED PREVIOUS COMPLAINTS TOTAL NO OF COMPLAINTS REDRESSED IN THE PENDINC STANDARD STANDARD QUARTER RECEIVED IN COMPLAINTS OUARTER INC I COMP- REFERENCE PARAMETER PENDING THE (NO) WITHIN MORE TOTAL LAINTS NO COMPLAINTS QUARTER STANDARD THAN THE COMPLAINTS (NO) (NO) (NO) TIME STANDARD RE ORES SEO TIME I. Fuse Blown Urban Area out or MCB Rural Area Tripped Remote Area
2. Service Line Urban Area or Snapped from Pole Rural Area .
Remote Area
3. Fault in Distribution System
4. HT Main Failure s. Breakdown of underground Cables ['WT III-? 4) 39
6. Distribution Urban Area Transformer Rural Arca failure I Burnt Remote Area .
7. Problem in Grid Substation
8. Failure of Power Transformer
9. Period of Scheduled outages
10. (i). Voltage fluctuations in case fault .is identified to a local ' problem on the Transformer I O.(ii).(a). Voltage fluctuation in case no expansion augmentation of network required I O.(ii).(b). Voltage fluctuations . • in case expansion augmentation of network required
11.(i). Accuracy testing of Meter
11.(ii). Defective I stuck Meter I I .(iii). Burnt Meter
12.(i). Consumer's name change .
12.(ii). Transfer of name to legal heir
12.(iii). Load Reduction
12.(iv). Change of Category
12.(v). Shifting of Meter I Service Line etc.
13. Complaint on Billing • 40 THE GAZETTE OF INDIA : EXTRAORDINARY [PARTIll-SEC. 4) ANNEXURE - Ill
14.(i). Request for Reconnection I
14.(ii). Consumer wanting special reading of meter and upto date Bill Time limit prescribed in Schedule - I will be computed from the time when the complaint is filed with the designated offices of the Licensee or at the Call Centre.
2. The quarterly information regarding the compensation shall be submitted by Licensee to the Commission in the following format for individual complaints where compensation has been paid.
I SLNO COMPLAINT DATE OF CONSUMER NAME AND NATIJREOF REFERENCE AMOUNT OF DATE OF NO FILING OF NO ADDRESS COMPLAINT GUARANTEED COMPENSATION PAYMENT OF COMPLAINT OF STANDARD PAID(RS) COMPENSATION CONSUMER I REPORTING FORMATS- OVERALL STANDARDS I. Licensee shall furnish the information with respect to the overall standards every quarter to the Commission in the following format:- OVERALL OVERALL NO.OF TOTAL NO. TOTAL NO. TOTAL NO. NO.OF STANDARDS STANDARD COMPLAINTS OF OF OF COMPLAINTS REFERENCE PARAMETER PENDING AS COMPLAINTS COMPLAINTS COMPLAINTS PENDING AT NO. THE START FILED BY C=(A+B) REDRESSED THE END OF OF THE THE WITHrNTHE THE QUARTER (A) CONSUMERS STIPULATED QUARTER rN THIS TIME QUARIBR(B) I. Normal fuse off Cables
2. Overhead Linc Cable Breakdown including underground Cable Breakdown
3. Distribution Trans former Failures
4. Grid Substation problem including Power Transformer Failure ['WT Ill-? 4] I S. I Period of Scheduled Outages
6. IMeter Complaints
7. Voltage Fluctuation I Complaints
8. I Transformer of Consumers Connection/Services
9. Consumers Bills Complaints
10. Disconnection Reconnection. of Supply
2. The quarterly information regarding faulty meters shall be submitted by Licensee m the following format.- 41 REFERENCE NO. OF FAULTY NO.OF TOTAL NO NO OF METERS NO. OF FAULTYOVERALL METERS AT FAULTY OF FAULTY RECTIFIED/REPLACED METERS STANDARDS THE START OF METERS METERS PENDING AT THE QUARTER ADDED THE END OF DURING THE THE QUARTER OU ARTER
3. The proforma for submission of quarterly report on reliability indices shall be as follows:« SL.NO. MONTH Ni= NUMBERS OF A1 = TOTAL Ni = TOTAL =I; (Ai• Ni) SAIF1=(2)/( I) CONSUMERS OF i'h NUMB?JlQF NUMBER OF FOR ALL I IKV FEEDER AFFECTED SUSTA11'1f:D CONSUMERS FEEDERS FOR EACH INTERRUPTIONS AT IIKV IN EXCLUDING lNTERRUPTION (EACH LQ.NGER LICENSEES AGRICULTURE THANS AREA OF FEEDERS (2) MINUTES) O]:-Ji'h SUPPLY(I) FEEDER FOR THE MONTH ' I N TOTAL 42 THE GAZETTE OF INDIA : EXTRAORDINARY [PARTIll-SEC. 4] SL.NO. MONTI{ Ni• NUMBER OF Bi=TOTAL NI = TOTAL =:[(Bi• Ni) SAID1=(2)/(I) CONSUMERS OF it.II DURATION OF NUMBER OF FORALLIIKV FEEDER AFFECTED SUSTAINE? CONSUMERS FEEDERS FOR EACH INTERRUPTIONS AT llKV IN EXCLUDING INTERRUPTION (EACH LONGER LICENSEES AGRICULTURE THAN$ AREA OF FEEDERS (2) MINUTES) ON i'h SUPPLY (I) FEEDER FOR THE MONTH I N I TOTAL I SL.NO. MONTI{ Ni• NUMBER OF Ci•TOTAL NI = TOTAL =:[(Ci• Ni) MAIFl=(2)/( I) CONSUMERS OF i'h NUMBER OF NUMBER OF FOR ALL I IKV FEEDER AFFECTED MOMENTARY CONSUMERS FEEDERS FOR EACH INTERRUPTIONS AT I lkv IN EXCLUDING INTERRUPTION (EACH LESS LICENSEES AGRICULTURE THAN OR AREA OF FEEDERS (2) EQUAL TO 5 SUPPLY (I) MINUTES ON i'h FEEDER FOR THE MONTH I N TOTAL Printed by the Manager, Government oflndia Press, Ring Road, Mayapuri.New Delhi-110064 and Published by the Controller of Publications, Delhi- I I ()()j4_