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Section 5: Response time and time limit for providing connection

Standards of Quality of Service (Digital Addressable Cable TV Systems) Regulations, 2012 (12 of 2012)Central Regulations · 1997

(1) Every application from an applicant, submitted under sub-regulation (3) of regulation 3, shall be acted upon immediately by the multi-system operator or its linked local cable operator, as the case may be, and shortcoming or deficiency, if any, shall be communicated in writing to the applicant within two days of receipt of the application.

(2) In case the multi-system operator or its linked local cable operator finds that it is possible to provide connection, reconnection, shifting of services or supply of set top box, there being no technical or operational non-feasibility of providing the cable service, the connection, reconnection, shifting of service or supply of set top box shall be done within two days of receipt of such application from the applicant.

Where this provision sits

ActStandards of Quality of Service (Digital Addressable Cable TV Systems) Regulations, 2012 (12 of 2012)
Section5
Marginal noteResponse time and time limit for providing connection
JurisdictionCentral
StatusIn force as published by the source

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