(1) Every Cellular Mobile Telephone Service provider or Unified Access Services provider shall meet the following Quality of Service benchmarks for the wireless data services in respect of each specified parameter, namely:- Serial Number Name of Parameter Benchmarks Averaged over a period
3.1 Service Activation /Provisioning Within 4 hrs with 95% success rate.
One Month
3.2 Successful data transmission download attempts >80% One Month
3.3 Successful data transmission upload attempts >75% One Month
3.4 Minimum download speed To be measured for each plan by the service provider and reported to TRAI One Month
3.5 Average Throughput for Packet data >75% of the subscribed speed.
One Month
3.6 Latency Data <250ms One Month
3.7 PDP Context Activation Success Rate ≥95% One Month
3.8 Drop rate ≤5% One Month
(2) The Authority may, from time to time, through audit and objective assessments of quality of service conducted either by its own officers or employees or through an agency appointed by it, verify or assess the performance of the service provider with respect to the Quality of Service benchmarks for the wireless data services specified in sub-regulation (1).
SECTION III RECORD KEEPING, REPORTING AND PUBLICATION OF QUALITY OF SERVICE PERFORMANCE