(1) Every service provider shall maintain documented process of collection of data for each Quality of Service parameter specified by the Authority in regulation 3 and submit to the Authority, within thirty days of notification of these regulations, the documented process of collection of data of each Quality of Service parameter indicating the correlation with the primary data which are derived from system counters or codes in Operation and Maintenance Centre or Network Management System or Mobile Switching Centre, along with record keeping procedure.
(2) Every service provider shall maintain complete and accurate records of its compliance of benchmark of each Quality of Service parameter specified in regulation 3 in such manner and in such formats, as may be specified by the Authority from time to time by an order or direction.
(3) The Authority may, from time to time, either by order or by direction, specify uniform record keeping procedures and formats including guidelines on measurement methodology for various Quality of Service parameters specified in these regulations.
(4) The Authority may, if it considers it expedient so to do, at any time, direct any of its officers or employees or an agency appointed by the Authority to inspect the records maintained under sub-regulation (2) and sub-regulation
(3) or to get such records audited.
(5) The Authority may, if it considers it expedient so to do, require the service provider to get the records maintained by it under sub-regulation (2) and sub-regulation (3) audited through an agency, as may be specified by the Authority, and submit the report in respect of such audit to the Authority and the cost of such audit shall be borne by the service provider.